Problem-Solving Communication Systematic Problem-Solving Reflective-thinking sequence Define problem Probative question Analyze problem Questions to ask

Problem-Solving Communication Systematic Problem-Solving Reflective-thinking sequence Establish criteria for solution Consider possible solutions Decide on solution Implement solution Follow up on solution

Problem-Solving Communication Stages in Group Problem Solving Orientation phase Conflict phase Emergence phase Reinforcement phase Forming Storming Norming Performing

Problem-Solving Communication Functional Role Analysis Task roles Relational roles Dysfunctional roles

Problem-Solving Communication Decision-Making Methods Consensus Majority vote Minority decision Expert opinion Authority rule

Problem-Solving Communication Choice of Decision-Making Method Type of decision Importance Available time Personal relationships

Effective Communication in Groups and Teams Recognize group and personal goals Hidden agendas Promote desirable norms Establish norms early Comply with established norms

Effective Communication in Groups and Teams Promote optimal level of cohesiveness Shared/compatible goals Progress toward goals Shared norms or values Minimal threat among members

Effective Communication in Groups and Teams Promote optimal level of cohesiveness Interdependence Competition from outside group Shared group experiences

Effective Communication in Groups and Teams Avoid excessive conformity Groupthink Risky shift Cohesive groups most at risk

Effective Communication in Groups and Teams Encourage creativity Brainstorming Rules of brainstorming Avoid evaluation at first Seek quantity of ideas Seek new combinations

Effective Communication in Groups and Teams Encourage creativity Brainstorming Process Generate possible solutions Eliminate duplicate ideas Evaluate ideas