Presented at the IT Forum Jerry DeSanto, Ed.D. VP For Planning and CIO, University of Scranton September 19, 2013 Strategic Higher Education Information Technology (IT)

Higher Education industry under tremendous pressure to: Enhance Quality Enhance Access Reduce Costs Context What role can IT play in helping address these pressures?

Enrollment Strategic Finance New Program Development At ScrantonPresidential Imperative

Bring Your Own Device (BYOD) Cloud/Virtual Services Big Data/ Business Intelligence Business Process Improvement Flipping the Classroom Business Innovation/Transformation On-line Education and MOOCs IT Strategic Opportunities

Personalization Mobile Requires Robust Network Application Virtualization (licensing issues) Support Could help shift costs BYOD

Numerous possibilities for driving efficiencies Data centers, storage, applications (SaaS), managed processes Speed to implementation superior Lower up front costs. Longer term cost savings are questionable Security issues still operative Cloud/Virtual Services

Institutions sitting on huge repositories of unleveraged data assets What questions need to be answered Data driven decision-making Data as a competitive tool Big Data/Business Intelligence

Despite the wide-spread adoption of ERP systems many institutions still cling to inefficient processes BPI can both save money and improve customer services CRM systems (many cloud based) are being implemented at many institutions, including Scranton Many contend that this area could represent ITs greatest contribution Business Process Improvement (BPI)

Moving to Student-Centered Learning New Pedagogical Paradigm Tech-Infused or Enhanced Learning A move away from the traditional lecture Flipping the Classroom

Business Transformation through On-line Learning and MOOCs

MOOCs (Massive Open On-line Courses) What? Why? Disruption? Revolution or Evolution?

Correspondence Courses 1960s TV Courses Interactive Video Courses Traditional On-Line Education 2000s MIT Open Courseware Carnegie Mellon Open Learning MOOCs 2010s History of Non-Traditional Education

Coursera edX Udacity Udemy MOOC Providers

Faculty Create/Author the Course and the Pedagogical Methods used The Course is Engineered on an LMS Platform Hosted Somewhere on the Internet Students Register and Engage Content is Delivered on a Schedule with a Start Date Short Taped Lectures, discussion groups, videos, readings, assessments How do MOOCs Happen?

Small Class Sizes Instructor Engagement Instructor/Peer Learning Assessments Graded Pay Tuition/Fees $$$ Credit/Credential Earned High Completion Rate Part of Accredited Offerings by Specific Institution On-Line vs. MOOCs Enormous Class Sizes Instructor(s) Monitoring (with help) Collaborative Learning Self/Peer Assessments dominate No or Very Low Cost $$$ Credit/Credentialvery few examples to date Very Low Completion Rate (< 10%) Generally not Part of Accredited Degree Program On-LineMOOCs

Distributed Global Learning for the Masses Access at No/Little Cost Casual Intellectual Enrichment Faculty/Institution Prestige Factor Enhancing Brand and Reach Perhaps a stalking horse for some Rich Data Mining MOOC Advantages

Absent Viable Financial Model (who is going to pay for development and infrastructure?) Future Advertising Model? Validity--Given the Low Completion Rates Credentials, Credentials (which schools will recognize successful completion?) Students want credentials!! Can the Credit(s) count toward traditional degree programs? Accreditors?? How do we assess? MOOC Challenges

Partnership between Google and edX MOOC.org 120,000 Students sign up for MOOC focused on unleashing student creative talents (Coursera and PSU) Some faculty are withdrawing their MOOCs out of concern that states will decide to reduce higher education funding Latest Developments

Convergence of On-Line Service Enablers Institutions On-Line Service Needs LMS Providers such as Blackboard, Desire to Learn, Canvas, Moodle, etc. MOOC Providers such as Coursera,Udacity, edX, etc. On-Line Facilitators such as Deltak, Bisk, Pearson, etc.

On-Line Education is Destined to Grow. Most Universities are Struggling with their Overall On-Line Strategy

What is Most Likely, is the Continued Evolution of a Hybrid/Blended Model of Education that Utilizes Combinations of Classroom, On-Line, and Experiential/Innovative Learning

MOOCs may play a role in this evolution, but are unlikely to permanently change educational paradigms. One Spice on a Spice Rack.. Brian Voss, AGB

Institutions will come to decide how extensively they will embrace the Hybrid/Blended Model and MOOCs based on Mission, Size, Finances, Market Pressures, and Preferences

Questions?