FRONT COUNTER DEMAND QUARTER 2: September / October 2014 Change Management Department

Front Counter - Summary of findings Total of 551 visits were recorded during the week Pontypool recorded the highest number of visitors (105) Abertillery recorded the lowest number of visitors (20) but was only open Thursday and Friday 38.5% of the visits were 1-5 minutes in duration 26.0% of the visits were 6–10 minutes in duration File classification: OFFICIAL 2

Front Counter – Reason for Visit The Top 5 reasons for visit Asking for advice, information, directions - 29% Appointment with member of staff / officer - 14% Lost property reporting / collecting - 13% Report a crime - 8% Supply Information - 5% File classification: OFFICIAL 3

Front Counter – Outcome of Visit The Top 5 outcomes from the visit Advice given - 33% Officer assigned - 20% Referred to relevant department - 16% Log created - 14% Recorded for information only - 12% File classification: OFFICIAL 4

Front Counter – Hourly Demand The table above represents the average level of demand experienced for each of the stations on an hourly basis. Please note that the hourly figures for Chepstow are slightly lower than expected as the data capture sheet was not completed on Monday or Tuesday and therefore their figures represent the total visits over 3 days instead of 5 days. File classification: OFFICIAL

Front Counter - Overview of visitor numbers The table above illustrates the foot fall experienced throughout the stations that took part in the demand capture exercise. Please note that Chepstow submitted a nil return on Monday and Tuesday as the data capture sheet was not completed. File classification: OFFICIAL

Front Counter – Daily Comparison Data Q1 FOOT FALL Q2 FOOT FALL 15 21 Pontypool These figures provide a comparison between the average number of visitors per station during the Quarter 1 footfall exercise and that experienced during Quarter 2. The level of demand is fairly consistent between both exercises, however some stations such as Pontypool and Maindee received a higher level of footfall during Q2, where Caerphilly and Risca experienced a reduction in visitors. 14 15 Blackwood 11 10 Ystrad 9 13 Monmouth 11 5 Caerphilly 17 9 Risca 7 Abertillery 10 12 17 Maindee 8 8 Chepstow 11 14 Brynmawr File classification: OFFICIAL

Front Counter – Weekly Comparison Data The table above provides a comparison of the footfall experienced by each station on a daily basis for the duration of Quarter 1 & Quarter 2. File classification: OFFICIAL