S4/HANA - Leonardo and IoT Equipment Rental Business Transformation

EquipRentz.com Current State With 8000+ partner locations across all 50 states, EquipRentz.com is one of the nation’s largest equipment rental service brokers. Their web portal operates as a clearinghouse connecting those looking to rent equipment to suppliers in their area. They track their partner’s available inventory to allow them to quickly connect users with the specific equipment. They handle the transaction and act as an intermediary between the rental partner and the end user.

Business Goals Improve the rental process for both users and partners. Improve back-end business processes by improving the user experience and reducing processing latency Allow for growth by implementing a reliable and robust ERP system. Reduce costs associated with the transport and delivery of the equipment. Improve the collection and exchange of data on both EquipRentz internal systems and the external systems of their partners. Optimize capital expenses by reducing the down time of machinery. Meet data security compliance goals.

As-Is Business Scenario Supplier owns the equipment and transport services. EquipRentz pays back the rental revenue to the supplier on a weekly basis after deducting a service fee.

To Be Application Architecture

Technology Selected IoT Devices that link to the onboard diagnostic system Particle.io (rental Equipment analog/digital AutoPi (OBD2) SAP Leonardo for IoT Analytics SAP S/4HANA ERP on the Cloud S/4HANA Predictive Maintenance MS Azure Cloud Platform

Technology Architecture

Data Model

Incident Support Hierarchy Operationalization and Product Support Knowledge Database Gloco’s consulting Team will create the knowledge assets. Gloco’s services team and EquipRentz SMEs will collectively update it after the implementation. Centralized pool of information deployed on Cloud : MS Azure. Role Based Access to the knowledge assets. Technology introductions, business process flow, data flow, data entity relations, references and models, troubleshooting steps, Job Aids, and handbooks. Incident Support Hierarchy Tier-1: EquipRentz Helpdesk – Acknowledge incident tickets. Access Knowledge Database for direction. Engage Tier-2, Tier-3 and leadership depending on the incident requirement. Tier-2 : EquipRentz SMEs - Infrastructure, DBAs, Developers, Technical Architect, and Cloud Architects. Tier-3: Gloco Services Team – Responds to the escalated issues and helps in troubleshooting. Responsible for updating the Knowledge Database after project implementation.

Key Success Factors Reduction in Transport Costs Increased Recurring Service Contracts Reduction in Transport Costs Business Intelligence and Decision Support Increased Satisfaction Ratings 15% increase in recurring contracts. Number of contracts collected in integrated EquipRentz ERP modules. Made available in SAP Metrics Dashboard. 30% lower time associated in moving large equipment vehicles. Number of hours moving vehicle per request / Total number of requests. 15% Decrease in time associated with completed pickup orders. Substantial reduction of time in collecting health status checks on large equipment. Dramatically reduces incidents occurring in a consumer’s active rental period. New revenue model. portion of sales to captured as businesses utilize analytics from SAP Leonardo, SAP Analytics, or IoT cloud service. 85% satisfaction rate across our business and consumer clients. Measured through use of email, online, and recurring mailed surveys. Designed to solicit overall experience when using the new platform.

Demonstration Selected Supplier Views Selected Renter Views

Equipment online that is fully functional 10006796 Vibratory Roller dd 36 100068999 Vibratory Roller dd 36 Equipment online that is fully functional Repair Service Center or Vehicle Equipment online that is not functional as reported

Health score, updated using Machine Learning 10006796 Vibratory Roller dd 36 10006999 Vibratory Roller dd 36

Renter obtains a view of the specific equipment available with a price suggestion.

The real time analytics model provides alternatives based on distance and availability Alternatives for Consideration Location Distance From Renter Condition Supplier Availability Daily Fees Transport Offered 2 Cross Highway Norwalk 06880 2.50 Fair Really Big Rentals 10/24/2018 to Open $66.00 Yes 25 Regent Street Fairfield 06824 6.00 Good 10/24/2018 to 11/30/2018 600 Vacancy Road East Haven 06473 18.00 Excellent ABC Construction 10/30/2018 to Open $52.00 No Closest Location: 2 Cross Highway, Norwalk, 06880 Click Here For Map / Directions Click Here For Map Click Here For Details Select Vehicle Condition: Fair Click Here For Details Supplier: United Rent Click Here For Map Click Here For Details Select Select Click Here For Map Click Here For Details Select Click Here For Alternatives

Solution Road Map Prep & Design Phase 1 Preparation and Planning Stream Phase M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 M12 M13 M14 M15 M16 M17 M18 M19 M20 M21 M22 M23 M24 Prep & Design Phase 1 Preparation and Planning   Phase 2 Overall Design Build Phase 3 Build IoT Edge Platform Phase 4 Setup IaaS (Azure) Phase 5 Implement S/4HANA Phase 6 Implement Leonardo IoT Analytics Phase 7 Upgrade Requester Web Portal Phase 8 Upgrade Supplier Web Portal SIT & Go Live End To End Test and Go Live Post Go Live Support Migrate Supplier Data Migration Predict Maintain Phase 9 Enhanced Predictive Maintenance Service

Design & Build Phases Phases IoT Edge Platform Build IaaS (Azure) Set-Up S/4HANA (ERP) Build Leonardo IoT Analytics Build Service Requester Web Portal Build Supplier Web Portal Build Design & Build Phases

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