POST GRANTS APPOINTMENT SERVICE A UKVI/DWP JOINT INITIATIVE Organisation: Home Office, UK Visas and Immigration Project name: Post-Grant Appointments Service Project start date: 31 January 2017 Project end date: 31 July 2018 Overall Aim(s) of the Project: To provide Post-Grant assistance to those eligible with the completion of applications for mainstream benefits and appointment/interview bookings.

POST GRANTS APPOINTMENT SERVICE A UKVI/DWP JOINT INITIATIVE WHAT IS THE POST GRANTS APPOINTMENT SERVICE? When an asylum applicant is granted leave to remain in the UK they cease to be eligible for financial support from UKVI and, if requiring ongoing state assistance, must apply for mainstream benefits provided by DWP/ HMRC. The financial support and COMPASS accommodation provided by UKVI come to an end 28 days after the person is notified that they have been granted leave to remain. It is essential that they begin the process of transitioning to DWP/ HMRC benefits at the earliest opportunity to ensure that there is continuity between these two provisions. POST GRANTS APPOINTMENT SERVICE A UKVI/DWP JOINT INITIATIVE

POST GRANTS APPOINTMENT SERVICE A UKVI/DWP JOINT INITIATIVE WHAT DO WE OFFER WITH THE SERVICE..? Initial contact by UKVI to establish whether assistance with making an appointment with DWP is required. UKVI contacting DWP to make an appointment for eligible customers to attend the nearest DWP office. UKVI confirm appointment back to the customer, detailing what documentation is required for interview of everything. UKVI staff then confirm attendance at the appointment. POST GRANTS APPOINTMENT SERVICE A UKVI/DWP JOINT INITIATIVE

POST GRANTS APPOINTMENT SERVICE A UKVI/DWP JOINT INITIATIVE WHO IS ELIGIBLE…? AM I……? All supported asylum applicants who have been granted leave to remain in the UK are eligible for the service and will be contacted by the Service Delivery Team via telephone and letter. If a call is not answered a voicemail will be left in the persons primary language explaining the reason for the call and details of what the service can offer alongside a pledge to call again. Once contacted, the Service Delivery will explain in detail the service being offered and it’s benefits to any potential user. POST GRANTS APPOINTMENT SERVICE A UKVI/DWP JOINT INITIATIVE

POST GRANTS APPOINTMENT SERVICE A UKVI/DWP JOINT INITIATIVE I HAVENT RECEIVED A LETTER OR CALL……….. HOW DO I CONTACT THE SERVICE DELIVERY TEAM? UKVI try to ensure all personal contact details held are the most relevant and up-to-date. However it is understood that telephone numbers change and letters to UKVI Accommodation can be missed. Therefore the PGAS Delivery Team have a public inbox that all asylum applicants granted Leave To Remain, Legal Representatives and interested parties can contact. It is important that UKVI holds accurate and up-to-date contact details. These alongside any questions around the service can be submitted via ASDWPTEAM@homeoffice.gsi.gov.uk POST GRANTS APPOINTMENT SERVICE A UKVI/DWP JOINT INITIATIVE

POST GRANTS APPOINTMENT SERVICE A UKVI/DWP JOINT INITIATIVE POST GRANT APPOINTMENT SERVICE ACHIEVEMENTS SO FAR ? National Roll-out to all of UK completed October 2017 giving full national coverage Contacted over 2,500 potential beneficiaries of the service, negating risk of destitution Nominated for Customer Service Excellence Award Establishing close working relationships with UK Govt. Partners, Legal Representatives & Refugee Groups POST GRANTS APPOINTMENT SERVICE A UKVI/DWP JOINT INITIATIVE

POST GRANTS APPOINTMENT SERVICE A UKVI/DWP JOINT INITIATIVE BUT PLENTY STILL TO DO…………. Outreach visits to Initial Accommodation sites across UK to further promote the service prior to decision of any asylum claim Improve gathering methods of personal details to ensure relevant details held to avoid missed opportunities whereby those eligible remain unaware of the service Dispersing of Information Leaflets in 10 different languages across IA sites More regular Comms pieces to Strategic Migration Partnership POST GRANTS APPOINTMENT SERVICE A UKVI/DWP JOINT INITIATIVE

POST GRANTS APPOINTMENT SERVICE A UKVI/DWP JOINT INITIATIVE ANY QUESTIONS ???????