Wisdom & Flamboyance Flourishing in older Age Jacquie Roberts This template has been designed as a general introduction to the Care Commission and should be used when you do a presentation. You can add or remove slides to make it more suitable to your audience. Throughout the presentation use your own case studies to illustrate good practice. Chief Executive 11 October 2007 Òran Mór Glasgow

Understanding the role of care

CARE Value: hold dear: cherish esteem: interest: regard Look after: protect: concern: caution: doubt: take charge of

REGULATION OF CARE (SCOTLAND) 2001 Our purpose to regulate for improvement Our working principles keeping people safe promoting dignity and choice supporting independence

National Care Standards Dignity Privacy Choice Safety Realising potential Equality and diversity

Care for older people in Scotland Housing support 80,000+ Home Care 60,000 Care Homes 38,499 Day Care 12,500

Care Homes for older people more than one in four had a complaint upheld Two thirds breached at least 1 regulation 6,000 older people sharing rooms Quality of Care Services in Scotland (2007)

Care Homes for older people Concerns about: Staffing levels Prevention of skin ulcers Infection control Medicine management Training of staff Clarity abut fees and contracts Only 9% older people in care homes know about National Care Standards

Know me for who I am Respect me for who I am Treat me how you would want me to treat you

Hearing and learning from the voices of the older people themselves She’d been very poorly for a couple of days, and in the middle of the night the staff came and woke me up and said “We think Betty hasn’t got long. Do you want to come and say goodbye to her?” So I put my dressing-gown on and went down the corridor and they left me with her. I climbed on the bed next to her and put my arms around her and told her what a good friend she had been to me. She died in my arms’