24/7/365 Remote Computer Support

Program Overview

What is ACN Premium Technical Support? We are the premier provider of technical assistance for your computer and peripheral devices We deliver support 24/7/365 right from the convenience of your home Our technicians are all North American based and provide service to your computer via a secure remote log-in session You no longer have to bring your computer to a service center to receive support You don’t have to invite a stranger into your home or business to receive support ACN Premium Technical Support is the premier provider of technical support for your computer and peripheral devices. The support is delivered over the Internet to residential and small business customers. It’s available 24/7 and covers computers and devices that interact with your computer such as cameras, smartphones, printers, fax machines, MP3 players and more! The Premium Technical Support technicians are all based in North America and provide service to your computer via a secure remote log-in session. This is ideal because: You no longer have to bring your computer to a service center to receive support You don’t have to invite a stranger into your home or business to receive support

Availability Supported Devices Available nationwide in the U.S and Canada, with the exception of Quebec*. Service offerings for residential customers as well as small businesses. Supported Devices PCs and Macs Home and small office networks (includes wireless) Peripherals: -PDAs and other mobile devices -MP3 players -Digital cameras -Printers -Fax machines -Scanners *Service is available in English only ACN Premium Technical Support is available to customers nationwide in the U.S. and in Canada (with the exception of Quebec … note the service is available in English only). And when explaining ACN Premium Technical Support to your customers, be sure to let them know ALL of the devices that the technicians can help them with – not just computers such as PC and Macs… they can also assist with home and small business networks; PDAs, MP3 players, digital cameras, printers, fax machines and scanners – any devices that are interactive with your personal computers – a full list is on the customer portal. It’s important to note that the current ACN video phone is not supported through the ACN Premium Technical Support program… if the customer needs assistance with their video phone they will need to contact ACN technical support as they normally do now.

Product Offerings

Residential Plans Small Business Plans Business Basic Basic Plus Remote Basic Plus Remote with Protect & Assist Basic Plus Remote with Backup & Assist Complete Remote Business Basic Business Basic with Protect & Assist Business Basic with Backup & Assist Business Premier Small Business Plans Here’s an overview of the available Premium Technical Support plans available to residential customer and small business owners.

Residential Plans

Basic Plus Remote 24/7/365 support for all your computer or tablet needs, including peripheral devices Maintenance, updates and software installation Removal of annoying pop-up messages and viruses to improve computer optimization Basic training on your computer and common third party software 1 year service agreement required Plans cover service for 1, up to 3, or up to 5 computers or tablets Minimum system requirements: Windows XP SP3, Windows Vista or Windows 7; Mac 10.4, 10.5 or 10.6 and a high speed Internet connection Basic Plus Remote plan for your residential customers. It provides support for all their computer needs and the devices that interact with them. Gives customer 24/7 access to a U.S.-based certified technician. The plan is available for Mac and PC computers and includes help with maintenance, updates and software installation. A residential customer could cover up to 5 computers per subscription with this plan. The plan is a one year agreement and can stop those annoying pop-up messages and remove any viruses on the computer.

Basic Plus with Protect & Assist Basic Plus with Backup & Assist Includes all features of Basic Plus Remote with the added security of anti-virus software Installation of anti-virus software with 1-year license Automatic scans of system to help detect, block, and remove viruses, spyware, and adware Includes all features of Basic Plus Remote with complete automatic Mozy online backup of all files up to every hour Storage for files from the PC’s internal hard drive Simple file recovery Your customers have the ability to add on additional services: Basic Plus with Protect & Assist- Includes all features of Basic Plus Remote with the added security of anti-virus software. Installation of anti-virus software with 1-year license. Automatic scans of system to help detect, block, and remove viruses, spyware, and adware Basic Plus with Backup & Assist- Includes all features of Basic Plus Remote with complete automatic Mozy online backup of all files up to every hour. Storage for files from the PC’s internal hard drive. Simple file recovery. NOTE: the backup with Mozy covers only the data stored on the computer. Cannot back up an external hard drive or be used to back up a server.

Complete Remote 24/7/365 support for all your computer or tablets needs, including peripheral devices Maintenance, updates and software installation Removal of annoying pop-up messages and viruses to improve computer optimization Basic training on your computer and common third party software Includes anti-virus software Includes complete data backup from Mozy 1 year service agreement required Plans cover service for 1, up to 3, or up to 5 computers or tablets Minimum system requirements: Windows XP SP3, Windows Vista or Windows 7 and a high speed Internet connection

Small Business Plans

Business Basic 24/7/365 support for all your computer or tablet needs, including peripheral devices Maintenance, updates and software installation Removal of annoying pop-up messages and viruses to improve computer optimization Basic training on your computer and common third party software 1 year service agreement required Plans cover service for 1, up to 3, 5, 7 or 10 computers or tablets Minimum system requirements: Windows XP SP3, Windows Vista or Windows 7; Mac 10.4, 10.5 or 10.6 and a high speed Internet connection Small Business Owners will want to take a look at the Business Basic Plan. It will support all the business owner’s computer troubleshooting needs and can cover from 1-10 computers on one plan. This plan will help with maintenance, updates and software installation. It can stop annoying pop-up messages and can remove viruses. It give optional add-ons such as anti-virus software and/or data backup software. All service is with the U.S.-based technicians and the plans are for a 1 year period.

Business Basic with Protect & Assist Business Basic with Backup & Assist Includes all features of Business Basic with the added security of anti-virus software Installation of anti-virus software with 1-year license Automatic scans of system to help detect, block, and remove viruses, spyware, and adware Includes all features of Business Basic with complete automatic Mozy online backup of all files up to every hour Storage for files from the PC’s internal hard drive Simple file recovery Your business customers can also add on additional options. Business Basic with Protect & Assist- Includes all features of Business Basic with the added security of anti-virus software. Installation of anti-virus software with 1-year license. Automatic scans of system to help detect, block, and remove viruses, spyware, and adware. Business Basic with Backup & Assist- Includes all features of Business Basic with complete automatic Mozy online backup of all files up to every hour. Storage for files from the PC’s internal hard drive. Simple file recovery NOTE: the backup with Mozy covers only the data stored on the computer. Cannot back up an external hard drive or be used to back up a server.

Business Premier 24/7/365 support for all your computer or tablet needs, including peripheral devices Maintenance, updates and software installation Removal of annoying pop-up messages and viruses to improve computer optimization Basic training on your computer and common third party software Includes anti-virus software Includes complete data backup from Mozy 1 year service agreement required Plans cover service for 1, up to 3, 5, 7 or 10 computers or tablets Minimum system requirements: Windows XP SP3, Windows Vista or Windows 7 and a high speed Internet connection Your small business owners can insure computers against external harm and invest in backup services to keep their records secure. ACN Premium Technical Support has a plan to keep their business up and running with the Business Premier plan. It give the small business owner total peace of mind – with auto backup and anti-virus software. This plan is a 1 year service agreement period and covers up to 10 computers.

Ordering

YOUR ACN DIRECT ONLINE STORE ORDERING YOUR ACN DIRECT ONLINE STORE When your customers are ready to learn more and place their orders, send them to your ACN Direct Online Store. They will choose their state/province and click on the Computer Support image. (CLICK) They will arrive at the home page of ACN‘s Premium Technical Support pages. The customer can choose to watch the demonstration video here and when ready, click on the Shop Now button

ORDERING SHOP NOW Once at the online portal, customers can choose to learn about the residential plans or the business plans

ORDERING BUSINESS PLANS The customer will be able to view all the plans available to small business owners – showing a comparison between the 2 business plans.

ORDERING RESIDENTIAL PLANS Next, you will see that I have chosen to view the residential plan page on this slide … it includes a comparison between both of the residential plans. Helping the customer to pick exactly the plan that suits their needs best.

Complete Remote Plan Offering ORDERING RESIDENTIAL PLANS Complete Remote Plan Offering Let’s choose to learn more about the Complete Remote Residential Plan… once I click on this page… I am prompted to enter the number of computers that I wish to cover… when I choose Up to 3 Computers .. It will show me the monthly price… and this is where the customer will click to continue with their order for that plan covering up to 3 computers.

Create An Account The customer will arrive at a Shopping Cart where they can review their plan choice. If correct, they will click on the Checkout button. (CLICK) Taking them to the next signup page asking them to input their contact information. They will also create an ACN Premium Technical Support Account log in username and password. It will give them future access to an online account, which we call the My Account section, where they can schedule service appointments, update billing information and provide information on their computer and other devices. They will review and agree to the terms and conditions, enter the spam question/answer and hit Submit.