2. Today’s Agenda Benefits of Online Subscription
Review Subscription Process
Live Demo of Online Subscription

3. Enhancing the Customer Experience
Convenient
Residents can order services at their own pace without feeling the rush of move in day
Their service can be active at move in because they have placed their order in advance
Informative
Typical challenge of explaining contracts and promotional pricing is removed as these are clearly explained in the order process
User acknowledges their order choices
Efficient
Reliable data directly from the source rather than Yardi
Ex. Jane Doe- - Removed, John Doe (s/l)

4. Creating an Account www.spartan-net.com/subscribe Create an account
Create an Account or Continue your Order
Create an account
New users will enter their information
Name
Contact
Location
Verify registration via
Simply click the link in the confirmation
Link directs them to Step 1 in the order process

5. 1. Account Profile
Additional contact information
Preferred method of communication
Security question
Lease information
Lease type collected
Lease begin & end date
Additional Occupants
Roommate information: Name, Phone, , Relationship
Option to set authorized users
Option to notify occupant of the order

6. Authorized v. Non-authorized Users
Have access to billing
Ability to add, upgrade, or remove services
May add additional users
May register devices
Have access to tickets
Has the ability to Adjust the order
Non-authorized Users

7. 2. Select Services
Service options automatically display what is offered at the user’s particular community or Unit
Included as an amenity v. an additional lease fee
Sold as the Technology Package or A la carte
Correct base channel package displayed
Ex. Family, Entertainment, Choice, Choice + HBO
If DIRECTV is selected, the user will be required to tell us how many TVs will require programming
If Internet only is chosen the user will move forward to Step 5 in the order process

8. 3. DIRECTV Receivers
User is able to choose which type of receivers they would like
Features, terms, promotions, & pricing are clearly explained
Pop ups describe receiver capabilities, service fees, 12-month commitments for premium receivers, and promotional discounts for new DIRECTV customers
Charges are broken down to explain bill
Base package: paid to leasing office
Monthly DIRECTV Bill: estimate of DIRECTV monthly charges
Due at Checkout: one-time payment

9. 4. DIRECTV Programming
User has the option to add on channels for the full DIRECTV experience
Pop ups show all channels included in each particular package
Base package upgrades
Premium movie and sports channels
International packages
Charges are shown in the billing breakdown as programming upgrades are added to their order

10. 5. Additional Equipment
Residents have the convenience of ordering additional equipment from Spartan-Net, instead of going to another store
Wi-Fi routers, Ethernet cords, Switches, Coax cables, RF remotes, etc

11. 6. Cart Summary User may review and edit their entire order
Base Package
Programming Upgrades
Premium Upgrades
International Packages
Receivers
Service Fees
Additional Equipment
Side tallies break down billing so user can understand their payments
Base package billed by leasing office
Due at checkout to Spartan-Net
Monthly DIRECTV estimate
Due at checkout to DIRECTV

12. 7. Service Agreements
All necessary legal documents that apply to the order may be signed online
Lease Addendum
Subscriber Agreement
DIRECTV MDU Agreement
User must agree to the documents in order to proceed
User has access to all legal documents through My Account at

13. 8. Schedule Pick Up
User may choose a date to either pick up their ready equipment at our office or schedule an installation appointment
Installation appointments will be extremely limited or unavailable during changeover
Pick Up
Equipment will be ready for pick up as soon as the following business day
Installation
An appointment with a two hour window may be set for a technician to set up equipment
Ex. The tech will arrive between 10:00am-12:00pm

14. 9. Make Your Payment
Checkout summary details that charges that are due for immediate payment
Ex. Receiver fees, activation fee, routers, installation fees etc.
Credit card payment information
Credit card billing address

15. Order Submitted User will receive an order confirmation number
The order will be submitted to the Spartan-Net team for processing