Review Lecture 12

Remember: Communication Strategy Communicator Strategy Audience Strategy Message Strategy Communication Challenges

Preparation-planning a meeting Have a clear purpose Know who should do what Provide participants with agenda (议事日程） before the meeting Prepare handouts, presentations etc.

Creating an oral Report Decide on a purpose -Example: “Convince management to expand into Korea.” Outline (Opening, Body, Closing) Note card Practice Visuals?

Parts of a Power Point Opening-optional Agenda slides -lists points or parts Evidence slides -supports points or goals -provide examples Closing

Listening Nonverbal Skills Silence Eye contact Body position Respond to what they say (also verbal)

Speaking Nonverbal Skills Being Relaxed Eye Contact Facial Expression (smiling is big) Body movements Changes in Voice Changes in Speed Looking Good

Things People do Wrong in Presentations Lack of Transitions Going on “Tangents” Reading the PPT Making the Audience Uncomfortable Boring the Audience Offending the audience

Things People do Wrong in Presentations Speaking Softly Not connecting with your audience Using too much logic or too much emotion Using Incorrect English Using words where visuals are better Focusing on nervousness

Things People do Wrong in Presentations Focusing on nervousness Expecting things to go as planned For Questions: Pretending you know the answer when you don’t Looking down and not at the audience Putting your main point at the end

Problems with lack of Cultural Awareness You may communicate what you don’t wish to. You may hurt your credibility. You may misunderstand.

High Context vs. Low Context Culture/Language High Context Cultures: -“Yes” does not always mean “Yes” - Look at what people are doing not saying - Avoid conflict Low Context Cultures - “No” means “No”… - People say what they mean - Consider business conflict natural and impersonal

Avoiding Conflict Between Cultures To be safe, expect difference Study the other culture In business, focus on your shared goals Practice your listening skills Do not assume that one culture’s way is right

Dealing with Customers Be honest -if you are not honest… Always be polite -even with bad news

Dealing with Government China: close relations often essential - respectful - formal and informal Most Places: following all laws essential -formal -large businesses must think about their image in government eyes

Communicating with the Public/Media Make communications easy Always answer questions somehow Be seen as a responsible company Often handled by Public Relations Officers

Before the Negotiation Come up with clear goals -should be flexible to a degree Study needed manners and culture Study other sides situation, goals, and team

Common “Problems” in Talks between Chinese and Americans “Making the deal” / Building Relationships Rely on Legal Protections/ Trust Informality vs. Formality Face Usually Direct / Often Not Direct Not Used to Haggling/ Expert Hagglers

Working in groups Group members share a mission and responsibility Companies that work in teams greatly raise the level of their work 5 people together are more likely to produce a better answer than 1 person

The ideal team Many different abilities and viewpoints A great willingness to cooperate -“team spirit” Deals with conflict openly, constructively, and politely Remains focused Reaches decisions by consensus

Dealing with Conflict Work for a “win-win” consensus Avoid choosing sides Be reasonable and respectful Be understanding, empathize (表同情) Fix any bad feelings

When answering questions… Repeat question to show that you understand it before answering Usually relate answers to the main point of the presentation Use supporting information that you could not put in your presentation Give simple, direct answers if possible Remember, a polite business-like way is as important as always

Your Aims in an Interview Make yourself seem special Show that you have the right personality Show your skills, knowledge and abilities Be sure the job suits your abilities, interests, and future goals Be sure you can work comfortably with other employees

Reasons to XXXXX XXXXXXXXXXXXXXXXXXXXXXX C) XXXXXXXXXXXXXXXXXXXXXXXX

Who uses what X? Kinds of X used often Group A Group B C D E A X F G

Jump in use during season 3

High LOW China Britain USA Germany Japan Arab France Thill and Bovee page 70