Gerry Halligan 10 September 2014 MRSO Update Gerry Halligan 10 September 2014

Market Message 010

Market Message 105L

COS in-progress 8th September 2014 – 9,686 Reviewed Monthly Suppliers notified of individual switches outstanding and reason Switch outstanding for Energisation or Token Meter Removal, will not time-out Contact Customer or submit cancellation 8 Switches held due to an existing Open Service Order Feb 2014 1 Mar 2014 11 Apr 2014 30 May 2014 27

COS and CoLE Month Explicit CoLE Inferred CoLE Total CoLE Total 010 Jun-14 4,741 6,124 10,865 28,754 16% 38% Jul-14 4,943 6,392 11,335 33,560 15% 34% Aug-14 5,197 6,328 11,525 31,262 17% 37%

Registration Rejections %

Debt Flagging Jun-14 Jul-14 Aug-14 Total MPRNs received 1027 920 899   Jun-14 Jul-14 Aug-14 Total MPRNs received 1027 920 899 Total inferred CoLEs returned to outgoing supplier 412 309 305 Returned for other reason to outgoing supplier (invalid MPRN, switch completed, explicit CoLE) 60 111 178 Valid Debt Flags issued to gaining supplier 555 500 416 Total cancelled 155 176 124 Valid Debt Flags as % of total COS 2.4% 1.8% 1.6%

Debt Flagging

Disputed Reads

Total Withdrawal of 310 reads for all Suppliers

Objections – Erroneous Transfers

Objections Jun-14 Jul-14 Aug-14 No. of Objections 42 68 61   Jun-14 Jul-14 Aug-14 No. of Objections 42 68 61 Cancellations from Objections 23 45 39 Objection emails to MRSO 8 11 7 Reasons: Uncontactable by phone 2 4 Written communication COS confirmed 6 Other  Escalation emails 1 3