Bringing smiles to your customers Introduction

Agenda About One Click Value for Customers What We Do Products at Glance Case Studies

Presence in India, Singapore and USA About Us Bringing Smiles To Customers One Click Technologies is a global software solution provider in the Customer Experience and Knowledge Management space with a vision to create a robust, cost effective and streamlined ecosystem for companies to manage their customers. The company has developed a set of products and applications for support center agents, field agents, frontline stores and self care products for end consumers which have proven affective with multiple global Clients. One Click has a proven record of reducing operational cost of its customers on customer service by 15-20% . Presence in India, Singapore and USA

Awards and Testimonials Aegis Graham Bell Award 2015 Service Innovation Award Global Telecom Business Award 2012 Innovation in Customer Service Aegis Graham Bell Award 2012 Customer Service Innovation Award Aegis Graham Bell Award 2013 Enterprise APP Innovation Award Aegis Graham Bell Award 2014 Service Innovation Award “With the Data L2 desk in place at the 111(customer care) call centers, we have seen a significant decrease in repeat calls. The calls at these Data L2 desks are supported by the One Click solution. Now our customers care executives are able to handle complex data services calls leading to an improved Data Customer Experience ” – Madhav Malhotra, Vice President – Service Delivery – Vodafone India “It has become single application for all type of queries. Post One Click deployment, contact centers are now acting as revenue generator rather than cost center. One Click also helps in reduction of escalations calls with timely and accurate resolution. And to add on, it also helps in new agents training” - Siddharth Agarwal, Customer Service Manager - Airtel DTH

Value for Our Customers 15% 25% Benefits delivered by One Click Contact center module delivers a minimum of 15% decrease in operational cost of support to customers. Proactive messaging for self-care has been demonstrated to show 25% reduction in customer interactions at contact centers and stores Resolution of issues related to usage of services and proactive messaging results in uptake of new services faster. Thus leads to Increased revenue for operator. SaaS design provides a lower Total Cost of Ownership, besides security and reliability Speed of deployment, Analytics capability, Multi-lingual support options CUSTOMER IMPACT Faster issue resolution and improved experience Freedom to choose support options, including self-care Provides options to take up new services as per usage pattern Ability to rate the service and provide feedback comments

One Click Solution Customer Service Self Care Mobile Simulation ADT Chat BoT Remote Care Device Diagnosis Self Care One Click Solution is bringing automation to manual work at multiple levels of Customer Support. These automations lead to huge cost savings for the telecom companies and ensuring high quality of after sales services for telecom’s customers. Backed by Artificial Intelligence(AI) and Big data, One Click Solution empower Telecom companies to concentrate at new customer acquisition while ensuring that every aspect of their after Sales Service is taken care of by BEST solution in the industry. Telecom company have flexibility to choose entire Solution or Individual products as per their need. A Must to have solution to Optimize Operational Cost, Reduce Device Returns and provide Service Differentiator to customers

Products at Glance – Mobile Simulator Simulation steps depicted in a very easy to understand manner enabling high levels of usage. Verbiage used is very conversational language which can be used by Support Executives as-is. Settings currently available in English and 8 regional Indian languages. International languages can be added. Images are actionable and the entire simulation steps are touch enabled. This allows easy use at front end store kiosks. ADT Chat BoT Remote Care Device Diagnosis Self Care State of the art simulator … step by step guide for manual configuration of mobile devices

Automated Decision Tree…Single window view to Actionable Knowledge Products at Glance - ADT Mobile Simulator Allow all required information in Single Screen view through API based integration with existing stack of applications. No Toggling of screens allow agents to save valuable AHT on each Call. Standardized tagging notes for each call type making them Error proof with additional saving of AHT. Actual Images / screenshots of system applications. SMS + Email against each call type can be sent to customers for self-care help. ADT Chat BoT Remote Care Device Diagnosis Self Care Automated Decision Tree…Single window view to Actionable Knowledge

Most Exciting technology in Customer Service domain EVER…. Products at Glance – Chat BoT Mobile Simulator Auto responses to customer interactions based on Artificial Intelligence (AI) engine at Chat channels . Possibility of managing the customer interactions automatically at all channels including social media channels like Twitter and Facebook. BoT is SOP complaint and have exhaustive domain specific libraries. Also empowered with ADT data base which ensures BoT delivers high accuracy even on complex scenarios. NLP based context understanding with power of machine learning, making BoT more accurate with each passing interaction. ADT Chat BoT Remote Care Device Diagnosis Self Care Most Exciting technology in Customer Service domain EVER….

Empowerment to control and trouble shoot customers concerns Products at Glance – Remote Care Mobile Simulator Empower technician or agents to take Remote Control of customers device with consent . Support all devices from all OEMs with android OS version 4.2 and above. Completely secure and doesn’t allow technician or agent to access personal details of customers. Works seamlessly at low internet bandwidth and wireless connectivity from 2G onwards. Shortcuts for all major troubleshooting scenarios is developed allowing issue resolution in minimum time. ADT Chat BoT Remote Care Device Diagnosis Self Care Empowerment to control and trouble shoot customers concerns

Guaranteed means to control device returns due to unwanted reasons Products at Glance – Device Diagnosis Mobile Simulator Performs auto repair, fix and test hardware related functionalities seamlessly. Helps in reducing the device return and visit to Service Centers. Allow remote trouble shooting of the device by technician or agent, thus saving unnecessary visits to customer’s premise. Diagnostic test can be conducted as per OEM benchmark for each model. Help in reducing frauds and empower customer with necessary knowledge. ADT Chat BoT Remote Care Device Diagnosis Self Care Guaranteed means to control device returns due to unwanted reasons

Knowledge at your customer’s fingertips Products at Glance – Self Care Mobile Simulator The solution integrates our knowledge engine with the OEM´s Web and APP presence Future ready – fully touch enabled Consumer friendly catchy graphics, and easy navigation design Empower customers with knowledge at their fingertips. Reduce incoming calls to the contact centers Increase footfalls to the website ADT Chat BoT Remote Care Device Diagnosis Self Care Knowledge at your customer’s fingertips

Chat BoT – Moving customer queries from Live agents to BoT Chat BoT - Demo Chat BoT – Moving customer queries from Live agents to BoT

Business Impact Business Impact with One Click 8 7 6 5 5 4 4 3 3 2 2 1 1) SaaS based solution: a lower Total Cost of Ownership 2) Minimum of 15% decrease in operational cost 8 3) Reduces Training cost & duration 7 4) Reduction in Repeat Calls/Complaints 6 5) Increased First Call Resolution 5 5 4 4 6) Economical Support Cost 3 3 2 2 7) Accurate Solution to the customer 1 1 8) Increased Customer Satisfaction

Bringing Smiles To your Customers Singapore Office: Intellicare Solutions Pvt. Limited 30 Cecil Street, #19-08 Prudential Tower, Singapore – 049712 Contact Person: Name : Sumit Mehra Mobile : +91 97111 38400 Email : sumit.mehra@oneclick.info India Office: One Click Technologies Pvt. Limited Plot No - 45-46, Udyog Vihar Phase 1, Gurgaon, Haryana, India – 122016