JULIAN SMITH MP Member of Parliament for Skipton & Ripon

RICHARD FLINTON Chief Executive North Yorkshire County Council

Connecting People to Opportunity Richard Flinton Chief Executive North Yorkshire County Council 19 February 2011

The NextGen North Yorkshire Vision Our vision is to bring the advantages of high-quality broadband to 100% of businesses and citizens in North Yorkshire by We want to enable all to participate in the digital world so that they can carry out their business when and how they wish.

ROBERT LING BDUK

Presentation title : Delivering Broadband Date: 19 Feb 2011 Presented to Broadband North Yorkshire By: Robert Ling

Summary BDUK and Government objective BDUK Support & funding Superfast Broadband Pilots Local Broadband Plan Local Support

BDUK and Government objective BDUK is a team within DCMS, and is responsible for achieving the Governments aims …deliver the best superfast broadband network in Europe by DCMS Structural Reform Plan By 2015 two thirds served by the private sector BDUK will be focused on the final third

Britains Superfast Broadband Future Strategy document sets out the Governments vision for broadband in the UK Outlines how Broadband Delivery UK will be investing the £530m secured as part of the Spending Review over the lifetime of this Parliament Provides a snapshot of current market deployment in the UK

Funding & Support available £530m to 2015 A further £300m in 2016 and 2017 if required Looking to leverage other funding sources such as European funding (ERDF & RDPE) and Private Sector

Superfast broadband pilots Our aim is to use these pilots to discover exactly what needs to be done to make superfast broadband commercially viable... – Jeremy Hunt 15th July 2010 Locations are: North Yorkshire Herefordshire Highlands and Islands Cumbria Very different areas and potential projects – each will move at its own pace

Local Broadband Plan Covers the whole of your area, we encourage a partnership approach The strategy should look at: Transformation of services Economic development Links to corporate plans Social inclusion Existing broadband initiatives Demand programs will be important to deliver sustainable revenue Community approach will also need to be identified inc. existing networks, community approach to demand stimulation

Local Support Required Link service transformation plans to the roll-out of superfast broadband infrastructure Drive demand for broadband and applications that require Superfast Broadband Active participation in the workshops today Help deliver the subsequent actions

Questions Twitter: ling_robert

Connecting Communities PENNY SLATTER The Post Office

® Post Office ® 21 The Post Office Penny Slatter – General Manager Direct February 2010

® Post Office ® Over 11,500 post offices Truly local throughout the UK- 93% population within 1 mile of a branch; over 99% population in urban deprived areas within 1 mile; over 99% of the population in rural areas within 3 miles. 20m customers visiting each week More than £2.3bn pa in social value to UK citizens Internal efficiencies, introduction of new operating models, a more sustainable network Looking forward – Govt has said no further closure programmes, staying within public sector Recognised and trusted by people as part of the UK infrastructure The Post Office Network – a national and local asset

® Post Office ® Introduction to the Front Office for Government 23 Mediated access between customers and Government; converting multi- channel interactions to electronic submissions Supporting universal access to online Government services The Post Office intends to: be the high street digital channel for customers to interact with Government supporting universal access to services authenticate customer transactions across multiple delivery channels be Governments primary channel for authenticating and verifying customer ID and credentials securely authenticate individuals, in any channel, to become a significant channel for disseminating customers changes of circumstances across Government Removing paper, complexity and service delivery cost from Departments back office; supporting the migration from a Paper to a Digital Organisation

® Post Office ® 24 Governments challenges: cutting costs, verifying entitlement, digital inclusion Government needs to cut spending Departments, Agencies & Local Authorities incur high costs when… Transacting face to face with citizens 1 Duplicating verification and collection processes 2 How to be sure of the individuals entitlement to services a Migration to digital systems in Government will help, but brings new challenges How to achieve critical mass of take up by individuals without leaving a costly to serve long tail b How to reduce the costs associated with duplication of effort across/within Government c £6bn public spending cuts this year Departments preparing plans for spending cuts of up to 40% Current approaches depend upon repeated entitlement checks and weak identification procedures Significant losses arising from errors, false ID and misrepresentation of circumstances 62% of Digitally Excluded are 65+ (6.4m people) 3.4m address changes pa generate 23m interactions with Government (DWP 10m, LAs 5m, HMRC 8m) Estate running costs of £25bn pa; 4,000 vertically aligned public facing offices; face to face per visit costs estimated at £30 ~£1.7bn of Government efficiencies for getting UK online Outsourcing bespoke services within a limited market 3 Long-term service provider contracts with high up-front costs, Little scope to switch provider, punitive change controls, failure to benefit from economies of scale across departments

® Post Office ® What we could do for Departments – Identity Verification Identity Verification Verifying customers identity and checking supporting documents to determine eligibility for public services … causing B= Ensuring high value entitlement documents produced by a Department are provided to the intended recipient Secure Document Fulfilment Empowerment to determine and affirm eligibility from supporting documents in simple cases as a pre-requisite to application for Government Services (proxy confirmation) Eligibility Checking Assuring physical identity and supporting documents are a true likeness of the originals allowing proxy copies to be submitted to organisations Document Validation What does it do?Proposition 25

® Post Office ® What we could do for Departments – Assisted Application Assisted Application Taking paper out of the back office Improving accuracy of applications received Providing a physical exception channel for electronic interaction … causing B= PropositionWhat does it do? Check and Send Checking pre-populated applications for completeness and obvious error Check and Send (digital image) Applications are scanned and the image sent electronically to the Departments back office Electronic Application Application data is captured electronically from customers and sent as a data package to the Departments back office (data, photo and signature) Change of Circumstance Customer initiated change of circumstance via multiple channels Made available electronically to the Department Self Service Branch located self service application direct into the Departments online application portal (use of counter to complete transaction) Co-location Customer services provided by Departments and the Post Office to provide here and now services to customers 26

® Post Office ® 27 Digital inclusion will play an important part in the Front Office Services that we will providing How we will support Digital Inclusion in 11 / 12 POL supporting Raceonline (e.g. sign posting where individuals can get free or low cost internet training) 5,000 Post Office Digital Champions Partnership with UK online centres, which follows on from the Get online week event held in October 2010 across 60 branches Key sponsor at National Digital Conference (held on 11 th and 12 th May) Promotion of Go On across our digital channels

® Post Office ®

® 29 The Post Office

Connecting Communities RACHEL FRASER BBC Learning

TV & Radio - Target key channels and programmes for this older audience, supported by key BBC presenters Campaign featured on National and Local news Continuity – end credits and announcers pushed the campaign Online – How to pages for Recent Adopters Trails on BBC TV and Radio prior to Get Online Week Targeted editorial on BBC TV and Radio during Get Online Week Media Literacy at the BBC The BBC ran a 3 week broadcast campaign for First Click

Freephone felt to be very important Web address not deemed useful at all for the initial contact point for the service Not an online helpdesk service! Call the BBC advice line on to find out about a beginners computer course in your area. Freephone helpline at the heart of the First Click campaign Media Literacy at the BBC

Partnerships First Click beginners courses More than 3000 events across the UK Post Office –Branch events, leaflets and TV trail on Post Office TV Media Literacy at the BBC

Campaign impact People saw First Click features on BBC TV during Get Online Week (14% of the UK population) Adults saw the marketing trail on BBC TV, on average 4 times each Of C2DEs aged 55+ saw the marketing trail, on average 6 times each Media Literacy at the BBC 8.2m 30m 84%

Campaign impact Total number of Advice Line calls over 3 week campaign period, peaking during Get Online Week (calls still ongoing) Of people that called received advice and information about beginners courses in their local area Peak in weekly users accessing the First Click website, during Get Online Week Media Literacy at the BBC 53,000 55% 36,000

What next? Media Literacy at the BBC

Connecting Communities Dr RICHARD POPE Airedale NHS Foundation Trust

NHS Yorkshire and the Humber Airedale NHS Foundation Trust Telemedicine – use, benefits and bandwidth…..

Long Term Conditions (LTCs) 70% NHS expenditure Increasing (numbers and complexity) People with LTCs typically travel to attend large numbers of GP and hospital appointments each year Can we find a way to reduce this / offer immediate access to clinical support?

Telemedicine – prison healthcare

Prison telemedicine programme Airedale NHS Foundation Trust 5 year programme 15 prisons - Durham to Dorset Safe Effective - across 21 specialties

Home telemedicine Clinical/Technical Partnership Developed video-telephony product for use at home Set Top Box based Uses Home TV as the display device Broadband link Telemedicine consultations

Home telemedicine Mark 1 version deployed Use for Diabetes Out Patients (n=20) Mark 2 version Set top box / PC versions Better design Information prescription Workflow supported December 2010 (n=100)

Consulting in a new way

Our journey continues…..

What do our patients think? The telemed literally brought tomorrows technology into my living room today; without any need to travel I can talk to a specialist!. The system puts me in control of my diabetes care instead of my illness governing or interfering with my lifestyle. There is no expensive journey to and from hospital (2 bus journeys each way), no reorganising of work commitments to then spend time sitting around in waiting rooms: simply a live link up where I can talk freely and we can swap ideas as to how to improve my life The consultation is an active two way process…it makes a huge difference to how I feel about my diabetes and therefore about myself

Regional T-health Programme - Role of the Hub Distributed specialist networks

Benefits of internet access and speed

The Future? Reliable, fast broadband enables:- LTC patients Out patients Nursing Homes Pre/post op checks Info prescription Mobile (Paramedics) Social services Social comms ……..integrated care NEW PATHWAYS

However, nothing is ever new……

Connecting Communities BARRY DODD Yorkshire Enterprise Partnership

The Way Forward David Cullen, Chief Executive NYnet Ltd

The Vision and the Challenge Our vision is to bring the advantages of high-quality broadband to 100% of businesses and citizens in North Yorkshire. We want to enable them to participate in the digital world so that they can carry out their business when and how they wish So- How do we do this: in the largest rural county (3,000 sq miles) with a dispersed population (average of 7.5 people per sq kilometre) Whilst maximising the value of the existing work NYnet core currently provided by BT Over 75% market capture of public sector Proven business and community initiatives With Public sector funding from ERDF and BDUK (but not enough)

Current Achievements: NYnet Core Network A carrier class network paid for by public sector use (PSN now conveying 75% of traffic) Core network sufficiently robust for wholesale backhaul MiniPoP layer currently more suited for public sector PSN

Proven principle at existing NYnet not spot pilots High capacity fibre provision to public sector site/ school 20-50Mb extended to digital hub in community Wireless network access infrastructure Community SP provides service at 5Mb/ 10Mb to customers Reaching the Pilot Communities

Business Parks Fibre to all business units at Scarborough Business Park Fibre to all business units at Scarborough Business Park 5 Business Parks under the Smart Parks Initiative 5 Business Parks under the Smart Parks Initiative 10 further businesses and parks through our channel partners and local service providers 10 further businesses and parks through our channel partners and local service providers

Our Proposed Approach Go to the market for Partner(s) to build us high quality broadband for today, future proofed for tomorrow Next-Generation Access in c.27 Market Towns (= 45% of households and businesses) Around 250 Digital Community Hubs, sharing backhaul with public sector requirements Average of 3 communities enabled per hub (= 50% of households and businesses Ratio of market towns to community hubs dependent on: Level of funds available Mix of technologies applied Limited

Market Towns technology example Serving Exchange Core Exchange Core Ring Assumed mix of 90% FTTC/ 10% FTTP (initially for EOL) May therefore have hybrid cabinets without BTOR cross- connect partners

Digital community hub example Serving Exchange Public Sector Site

Progress so far Establishment of the NextGen North Yorkshire Board with NYCC and BDUK to set and oversee the Vision and Strategy State Aid Approval to provide access and extend Points of Presence Initial indications of £25- 30m funding from BDUK and European Regional Development Fund Limited

Procurement Timescales Limited PIN/ PQQ: Early April Invitation to Participate in Discussions:Early June Competitive Dialogue process: summer/ autumn Final bids and evaluation: October- November Contracts signed: by 31 March 2012

In the meantime…..