IT and Development support services

Our BI Support Packaged Offerings Comprehensive range of IT support and development services Follow the sun or US hours or 24x7 support coverage One Team - Experienced DataTerrain consultants working as extension of client team Scalable in terms of team size as per requirements Detailed documentation, change management and logs maintained

Sample Technologies / Services we cover BI Reports Oracle OBI Answers (Analysis) Oracle Interactive Dashboards Oracle BI Publisher Oracle RPD Oracle BRIO / Discoverer Reports Tibco Jasper reports IBM Cognos SAP Business Objects SAP Crystal Reports Tableau Reports BI Cloud ETL Coding Oracle Cloud Taleo reports Oracle Cloud HCM (Fusion) Oracle BICS Oracle ODI Informatica DataStage C++ Java Python Database Admin Server/Network Quality Assurance Oracle DB2 mySQL Windows Linux BI Reports ETL migration Metadata Project Management

Report Development Design Diagnose Develop Design new reports (pivot tables, drill-downs, report navigation, complex formulas etc.)  Design and develop metadata model  Ad-hoc reports creation Design Diagnose and resolve report issues Providing technical assistance for client teams. Fine tuning the queries to improve the performance. Diagnose Interacting with the users to enhance usage of the report by adding new features. Assist in report modifications, security, scheduling and documentation Support UAT and production rollout activities. Advance concept training Develop

ETL support Design Develop Diagnose Design new ETL flows Design mapping Design data flows Design Develop, maintain ETL applications Develop mapping / sessions / workflows Develop ETL procedures for implementing data integration and data loading tasks Develop Perform data cleansing functions Troubleshoot, optimize and tune ETL processes Participate in code reviews Diagnose

Quality Assurance Plan Perform Test planning Test design – Create test cases Plan Test execution – Validate both visual and functional aspects Perform Unit testing and Integration testing Defect reporting Summary of Test Activities and Actual Results. Perform

Server/Network Administration Installing and configuring new software Applying OS updates, patches, and configuration changes Ensuring parity between dev, test and production environment System performance tuning Preventive Analysing system logs and identifying potential issues with computer systems. Troubleshooting any reported problems. Configuring, adding, and deleting file systems Adding, removing, or updating user account information, resetting passwords, etc. Corrective Answering technical queries and assisting users. Document the configuration of the system Interact with vendors for service requests Assistance

Database Administration Installing and configuring new database Applying database updates, patches, and configuration changes Ensuring parity between dev, test and production environment Database performance tuning Preventive Troubleshooting any reported problems. Adding, removing, or updating user account information, resetting passwords, etc Create and monitor the backup process Managing the control files and log files. Corrective Answering technical queries and assisting users. Document the configuration of the system Interact with vendors for service requests Assistance

Project Management Plan Manage Reports Preparing and maintaining project, stage and exception plans as required Prepare the risks and contingency plans Plan the review and reporting cycles Scope of work, Work breakdown structure and resources Plan Track and Monitor overall progress and use of resources Perform Check-point review with all stake-holders and initiate corrective action where necessary Coordinate with various stake-holders to ensure the success of the project Manage Collate status from various stakeholders. Escalate any perceived issues proactively and mitigate the risks Reporting through agreed lines on project progress through highlight reports Reports

DataTerrain model info Support for 40 hours a week standard and flexible during time of need. 1 month notice for any headcount reduction. Billed monthly Contact connect@dataterrain.com for further details

Next steps Statement of work and service level agreement Finalize the scope and requirements Team formation Support Initiation and Transition Detailed documentation and ticketing team to track.