2017 Evergreen Valley College Staff Communications Survey March 2017

Who responded to the staff survey? A total of 494 staff were invited to complete the survey, and 127 staff members responded (resulting in a 26% response rate). Q1 – What is your current job classification? N = 127

How many years have you worked with EVC? …worked at your current job? How many years have you worked with EVC? 2 months Minimum 11 years 37 years Maximum 2 days 9 years Median 35 years Q2 - how many years have you worked at EVC? (Average = 12 years) Q3 – How many years have you worked at your current job? (Average = 10 years) N = 127

What is your current work schedule? Q4 – What is your current work schedule? N = 127

How effective is the communication you experience? Presented are the 2 highly rated top and bottom areas. Communication between you and your coworkers. Communication between you and your manager. Communication you receive from the District Office. Communication between you and the District Office. 61% Excellent/ Above Average Below Average/ Poor 58% 28% Q5 – Rate the effectiveness of the communication you experience in the following areas. Consider the communication you obtain in person, at meetings, over the phone, and email. 26% N’s = 121;121;121; and 120

Reasons bottom areas received “below average” or “poor” ratings. There is little communication with the district. Frequently get bounced around between college and District Office. District office does not communicate changes in policies, rules, and procedures to the college making the process to complete jobs inefficient. Selected explanations: Q6 – Reasons bottom 3 areas received “below average” or “poor” ratings. N = 47

How would you rate communication shared at EVC? Presented are the 2 highly rated top and bottom areas. I feel comfortable sharing ideas at committees. Most of the information I receive on a daily basis come from my coworkers. Most of the information I receive on a daily basis comes from my manager. The lines of communication are “open” all the way to the top administrators. 66% Excellent/ Above Average Below Average/ Poor 54% 39% Q7 – Rate the extent you agree/disagree with the following statements about how communication is shared at EVC. 29% N’s = 119; 119; 119; and 118

Rate the extent you agree/disagree with the following statements about communication shared by EVC committees and councils. Q8 – Rate the extent you agree/disagree with the following statements about communication shared by EVC committees and councils. N’s = 116; 117; 117; and 117

Rate the extent you agree/disagree with the following statements about communication you need to perform your job. Q9 – Rate the extent you agree/disagree with the following about communication you need to perform your job. N’s = 115; 116; 116; 116; and 116

How likely are you to read information delivered in the following format? Q10 – How likely are you to read information delivered in the following format? N’s = 115; 113; 113; 114; 114; and 112

What media have been effective at delivering information to you? Presented are the top types of media selected by over 50% of the respondents. Email (95%) Coworkers (67%) Personal interactions (meetings, gatherings) (63%) My Manager/Supervisor (57%) EVC Website (55%) Q11 – What media have been effective at delivering information to you? N = 115

What are major obstacles to the flow of communication you have experienced in the past year? One-third of the respondents or more reported these experiences. I receive important information through the “grapevine.” (49%) Top administrators seem hesitant to communicate news to other employees. (33%) There is little or no flow of important information. (32%) Other reasons such as timeliness of communication, limited campus hours, irrelevant emails. (32%) Too many “gatekeepers” of information who hinder the flow of important information. (29%) Q12 – What are major obstacles to the flow of communication you have experienced in the past year? N = 94

Campus News Always Use – Highly Need Q13 – Campus News N’s range = 99 - 107

Campus Planning & Decision-Making Always Use – Highly Need Q14 – Campus Planning and Decision-Making N’s range = 102 - 106

Business, Internal & External Always Use – Highly Need Q15 – Business, Internal & External N’s range = 103 - 106

Technology Always Use – Highly Need Q16 - Technology N’s range = 103 - 107

Evaluation & Assessment Always Use – Highly Need Q17 – Evaluation & Assessment N’s range = 101 - 104

EVC’s Campus Climate Always Use – Highly Need Q18 – EVC’s Campus Climate N’s range = 101 -106

What is one thing that has supported effective communication among faculty, administration, and staff at EVC? Email (57%) Professional Development Day (26%) Meetings (brown bag lunch, committee, department) (14%) Face-to-Face Communication (11%) Q19: What is one thing that has supported effective communication among faculty, administration, and staff at EVC? N = 65

How can we improve communication at EVC? Eliminate Mass Emails/ Create Campus-wide Newsletter (19%) Updates Directly From President (10%) Foster Trust, Transparency, Civility, Active Listening (13%) Create Structure and Process for Faculty to Share News with Each Other and their Students (22%) Administration That Listens to Staff and Faculty (3%) Q20 – How can we improve communication at EVC? N = 67

How should the campus share news of student success? Email (30%) Website (26%) Newsletter (12%) Multiple Ways: Bulletins, Meetings, Fall/Spring Celebrations (11%) Student Success News Q21 – How should the campus share news of student success? N = 66

Emails or combination of emails, phone, face-to-face or meetings (52%) What is the process you use to share ideas/ information with top management? Emails or combination of emails, phone, face-to-face or meetings (52%) Face-to-Face (42%) Meetings (31%) Q22 – What is the process you use to share ideas/information with top management? N = 71

What is the process your department uses to share ideas/information with top management? Emails or combination of emails and meetings (41%) Meetings (22%) Directly to the Dean (8%) Multiple Ways (16%) phone calls, emails, meetings. Face-to-face or with immediate supervisor (17%) Q23 – What is the process your department uses to share ideas/information with top management? N = 63

Which committee/council below do you currently participate in at EVC? Q24 – Which committee/council below do you currently participate in? Participation includes being a committee or council member or regularly attending meetings… N = 55