Classical View Predictable Controllable

Complexity View Unpredictable – patterns not trajectories Uncontrollable – can be influenced

Complexity View Give up control Give up prediction

Organizations as Complex Adaptive Systems Agents Diverse Learning

Complex Adaptive Systems Interacting Local Nonlinear

Management Issues for Consideration in a Complex World Relationships are critical

Management Issues Sense making/ decision making Learning/ knowing

Management Issues Creativity/ improvisation/ bricolage Thinking about the future without prediction

Think & Build Networks

Become Skilled @ Processes Which Engage Open Space Appreciative Inquiry Positive Deviance Conversation Café Improvisation 2s, 4s, Small Groups

Think Many Small Innovations