USPS Leadership Forum for Stakeholders November 1, 2016 USPS Leadership Forum for Stakeholders Operations update Robert Cintron Vice President - Network Operations

Agenda Service Performance Peak Season Readiness USPS Leadership Forum for Stakeholders Agenda Service Performance Peak Season Readiness Election / Political Update Questions & Answers

USPS Leadership Forum for Stakeholders Service Performance

First-Class Composite YTD & Q1TD Actual SPLY Var 93.15 +1.40 96.00 FCM Composite UCL/LCL Target SPLY Q1TD and YTD through SPFC October 14, 2016, Presort October 07, 2016

Standard Composite 93.22 +3.52 YTD & Q1TD Actual SPLY Var 91.00 UCL/LCL Target SPLY Q1TD and YTD through October 14, 2016

Standard DSCF Letters 94.80 +2.69 YTD & Q1TD Actual SPLY Var 91.00 UCL/LCL Target SPLY Q1TD and YTD through October 14, 2016

Standard DSCF Flats 87.56 +6.77 YTD & Q1TD Actual SPLY Var 91.00 UCL/LCL Target SPLY Q1TD and YTD through October 14, 2016

Standard DNDC Letters 93.98 +2.82 YTD & Q1TD Actual SPLY Var 91.00 UCL/LCL Target SPLY Q1TD and YTD through October 14, 2016

Standard DNDC Flats 88.95 +4.18 YTD & Q1TD Actual SPLY Var 91.00 UCL/LCL Target SPLY Q1TD and YTD through October 14, 2016

Periodicals Composite YTD & Q1TD Actual SPLY Var 85.82 +3.57 91.00 Periodicals UCL/LCL Target SPLY Q1TD and YTD through October 14, 2016

Improvement Focus Mitigate Air Capacity Constraints Service Performance Summary Improvement Focus Mitigate Air Capacity Constraints Align and Optimize Surface Transportation Reduce WIP Cycle Times Focus on Last Mile Opportunities Intense Focus on Vital Few Opportunities Ensure Employee & Industry Engagement

USPS Leadership Forum for Stakeholders Peak Season Readiness

The Postal Service will be prepared for this Peak Season USPS Leadership Forum for Stakeholders The Postal Service will be prepared for this Peak Season Heaviest day for mailing is projected to be Monday, December 19th Heaviest day for delivery is projected to be Thursday, December 22nd The Postal Service is projecting more than 16.3 billion total pieces of mail & packages will be delivered between Thanksgiving and New Years Eve The Postal Service is projecting a double digit increase in package volume this holiday season

USPS Leadership Forum for Stakeholders

Surface Transportation USPS Leadership Forum for Stakeholders Surface Transportation HQ and Area Peak Planning completed 2016 Air to surface diversions planned Peak core period  November 29th - December 23rd High volume lanes to start earlier and run later HCR stand-by go anywhere contracts expanded for 2016 Team drivers on standby at key Network facilities Real time response to eliminate volume delays Additional regular go anywhere contracts procured for contingency 68 Peak Annex facilities established Dates of Operation End of November - December 24th Annexes to be equipped for Surface Visibility (SV) scanning

Network Operations Centers USPS Leadership Forum for Stakeholders Network Operations Centers HQ and Area Network Operation Centers to “go live” starting mid November (Date still TBD) Centers to be staffed 24 hours / 7 days through Peak Staffing resources will include Air, Surface, and Processing Operations Resources will respond in real-time to transportation issues Resources will monitor National Transportation network and coordinate mode shifts, delays, and weather impacts with local facilities Resources will help facilitate Daily Mail Conditions reporting for Management analysis and planning

Election & Political Mail Update USPS Leadership Forum for Stakeholders Election & Political Mail Update

Readiness: Election & Political Mail Update Designated Lead Coordinators for every Area and District Developed an Official Election Outreach Toolkit Field Managers met with all Election Officials Developed a system to document and track Election Official Meetings, Internal and External Issues Created an interactive map to assist Election Officials with USPS Points of Contact, Stakeholders and State Voting Rules Conducted webinars and Stand-up talks focused on various Political and Election Mail subjects targeted at key stakeholder groups

Compliance and Tracking: Election & Political Mail Update Compliance and Tracking: Weekly Scorecard to track Issue Log and mandatory Political and Election Mail Stand-up talks certification compliance Daily Plant and Post Office all-clear certification of Political and Election mail the week before and after Election Day Political Mail Service Performance Tracking for increased internal awareness Election and Political Mail Logs at Plants and BMEUs

USPS – Industry Collaboration Partnership USPS – Industry Collaboration Exchange Ideas & Preempt Issues Area Mailing Industry Focus Groups MTAC PCC Meetings NPF Drive Innovation and Adopt Technology Committed to Collaboration/Communication Opportunities: Area Mailing Industry Focus Groups – Calendar by Area https://ribbs.usps.gov/index.cfm?page=periodicalsfocus Growing Together NPF 2017 – Baltimore, MD May 21-24 http://www.npf.org https://ribbs.usps.gov/index.cfm?page=mtac MTAC – Meet Quarterly

Summary Committed to Service Excellence Our Commitment USPS Leadership Forum for Stakeholders Summary Committed to Service Excellence Our Commitment Proactive Communications Transparency Ready for a Successful Peak Season

USPS Leadership Forum for Stakeholders Thank You Questions? 22