Q5 – How do businesses use collaboration systems for decision making? Q1 – What is collaboration? Q2 – How can you use collaboration systems to improve team communication? Q3 – How can you use collaboration systems to manage content? Q4 – How can you use collaboration systems to control workflow? Q5 – How do businesses use collaboration systems for decision making? Q6 – How do businesses use collaboration systems for problem solving? Q7 – How do businesses use collaboration systems for project management? © Pearson Prentice Hall 2009

Operational decisions Obtain data from transaction processing systems Require very little collaboration Managerial decisions Focus on the allocation and utilization of resources Require some collaboration Strategic decisions Are broader in their scope and center around organizational issues Are almost always collaborative © Pearson Prentice Hall 2009

Who Makes Which Decisions?

2 Types of Decision Making Structured Understood and accepted method for making decisions Require very little collaboration No feedback or iteration are necessary Unstructured No agreed-on decision-making method Are often a collaborative process Feedback and iteration are crucial Communications systems are very important to the process © Pearson Prentice Hall 2009

What is the relationship between decision types and decision processes? Operational decisions typically use a structured process. Strategic decisions typically use an unstructured process. Managerial decisions use both structured and unstructured processes. © Pearson Prentice Hall 2009

Q5 – How do businesses use collaboration systems for decision making? Fig 2-15 Collaboration Needs for Decision Types © Pearson Prentice Hall 2009