Conceptual Feedback Threading Staff Development

Goals of Presentation What is Conceptualized Feedback? How is it used to thread the development of staff? How are Observations used How are Point Card Reviews used

Consultation OPR Training Feedback Evaluations Observation s In-Home Visits Consume rs Point Card Reviews Skills Checklist Staff Development

Conceptual Feedback The Benefits of Conceptual Feedback promotes skill generalization maximizes learning and is time efficient helps set clear expectations that are understood by all parties. facilitates tracking and monitoring of progress

Consultation Thread Collect Data on Staff- Conceptually connecting various data sources is very important to create an accurate assessment Interviews Pre Service Workshop Data Staff Self Reports Direct Observations Planned In-Home Observations Observing Crisis Situations Phone Consultations Point Card Reviews Skill Based Checklist Evaluation Data Consumer Feedback Card Reviews

Consultation Thread Identify Current Skills Competency Identify Strengths Identify Areas to Develop Data sources should confirm this as an area If not, do you have the right concept(s)? Are you interpreting the data correctly? Ask for help Prioritize Areas to Develop Teaching Skills Motivation Systems Relationship Building / Consumer Relationships Family Style Living Self Government Administrative Skills

Consultation Thread Conduct activities to gain more data for development feedback Training- informal and formal Role-plays Consultation Observations Card Reviews OPR

Consultation Thread Formal Feedback Reinforcing Progress Setting Timelines Solicit Feedback Set Goals If not met, at first re-set goals If still not met, feedback, feedback. If still not met, disciplinary process for professionalism issues oNot asking for help oNot implementing feedback

Consultation Thread Give both positive and corrective feedback Whenever possible, tie feedback to Concept Areas on Skills Based Evaluation Provide rationales / Descriptive Feedback Stick to same targeted concepts or skills until success is observed and noted Exception- Always address serious issues immediately irregardless of it being a targeted concept When success is observed and noted in concept, move on to next concept area to develop Ensure growth - Watch for decline in criteria areas

Consultation Thread Summary Taking a concept area from identification to mastery. Providing specific feedback with specific and recommendations that will allow for concept mastery. Using data sources to both identify and then measure concept progress. Focusing consultation tools (obs., card reviews, opr, etc) on the concept identified versus changing concepts from week to week Assign tasks / homework each consultation Discuss emerging critical safety issues if they arise Follow up to completion

Observations Should be tied to targeted concept areas needing development At first, pre-teach staff what you will be looking for. Set them up for success. Later in development, decrease pre-teaching staff. Identify and note strengths observed Build on their strengths- Whenever possible, target identified strengths as part of area to develop Identify and note concept where development is needed Give 1 or 2 specific examples of what was observed

Observations Give specific feedback and recommendations Focus on positive Rationale on why improvements would benefit staff, youth and program A plan to ensure follow up with timeline and responsibilities identified if needed At end of observation, pull staff aside and give brief summary Write up observation- Use form Review during next consultation

Observation – Written Content Concept Area of Strength –Identify the concept area Brief definition of concept Specific observations Specific Observations Examples should reflect the staff behaviors or absence of behaviors evidencing the need for improvement in the designated concept to develop The examples should not note skills or behavioral strengths of the Concept Area identified as Area to Improvement

Observation – Written Content Concept Area for Development –Identify the concept Brief definition of concept Specific observations Rationale Specific Observations Examples should reflect the staff behaviors or absence of behaviors evidencing the need for improvement in the designated concept to develop The examples should not note skills or behavioral strengths of the Concept Area identified as Area to Improvement

Rationales Give a rationale that is staff oriented to support the benefits/importance of using or improving in the designated concept area Recommendations Outline strategies or behaviors staff can and should engage in to move the Area to Development concept area to a strength Specific Follow up Consultant should outline activities, measurement and strategies they will implement to assist the staff in developing in the concept identified as Area for Improvement Frequency and dates, if possible, should be outlined Signatures Staff and Consultant Signatures/Dates Observation – Written Content

Point Card Review Schedule Card Reviews: u Based on service delivery guidelines u Based on experience level of staff u Based on the behavior of youth u Based on presence or absence of program indicators

Point Card Review Educate about Card Reviews: u A supervision tool u Pinpoints strengths u Identifies skill deficits u Monitors Treatment Plan implementation u Helps evaluate training and supervision systems

Point Card Review Concepts u SAIL Distribution u Ratio of Teaching u Rate of Interactions u Positive to Negative Ratio u Positive Correction u Mechanics of the Point Card u Teaching of Target Behaviors u Specificity of Teaching u Appropriateness of Consequences u Organization and Neatness

Conceptual Feedback Threading Staff Development This training presentation is available for download at: © 2007 Utah Youth Village.