1.04: Foster positive relationships with customers to enhance company image.
IMPORTANCE OF POSITIVE CUSTOMER RELATIONS Develops customer trust in product or service Allows company to seek and act on customer feedback to improve product or service Develops repeat business Establishes long term success
TECHNIQUES FOR BUILDING POSITIVE CUSTOMER RELATIONS Understand each customer has unique needs Listen to and engage your customers Set and achieve high service standards Provide quality service
Customer relations The way a business and employees of the business communicate and interact with their customers.