Single tickets in shops We see beyond the condition to the individual Single tickets in shops Ross Wiggan, Sue Ryder UK Lottery Manager e: ross.wiggan@sueryder.org

7 4 1 2 1 Who are Sue Ryder? Hospices across the UK Cancer, lung disease, heart failure 7 Neurological centres across the UK Dementia, Acquired brain and spinal injury, Multiple sclerosis, Huntington’s disease, Motor Neurone disease, Stroke & Parkinsons 4 Community Palliative Care Hub 1 Scottish community & home care services 2 1 Online community service

Local hospice fundraising teams How we fundraise Local hospice fundraising teams National fundraising teams Retail Charity retail ‘big 5’ 450 charity retail shops ranging from 220sq ft to 5,900sq ft super stores 20+ more shops over the next few years £14m net income per annum

Lottery + 450 shops = Lucky Dips We also have a lottery! 113 weekly cash prizes 32,000 weekly subscribed tickets £2.4 million income target 18/19 Lottery + 450 shops = Lucky Dips

Our partners Sterling Lotteries K3 Retail

Check and redeem prizes How our system works Secure Web API calls made from our K3 tills to the Sterling Lucky Dip Database Database duplicated in real time to secondary server Check and redeem prizes Pay out cash of up to £10 Issue claim form for prizes over £10 Instant database updates ensuring claims only made once Tickets issued with Random generated number from a set number range Unique barcode Built in safeguarding Age verification check on every sale Gambling helpline print out Max sales limits set per transaction On screen prompts for training reminders Buy tickets for The next draw up until the night before Up 10 future draws, retaining your number A set date such as a Super Draw

Benefits of the system Quick and easy added value sale Increased footfall to check winning tickets Increased income due to increased footfall Increased income due to customers with winnings Built in safeguarding Reduced admin

Sales Targets £500,000 tickets this FY On average 22 per shop per week

20 shops per Area Retail Management Structure Director of Retail Head of Retail Operations Retail Ops Manager North Regional Manager South Regional Manager East Regional Manager West Regional Manager Admin, Warehouse & Online 6 Area Managers per Region 20 shops per Area

Targets £500,000 tickets this FY Ave 22 per shop per week Area sales range from; Gloucestershire - 52 per shop per week Somerset/Cornwall/Devon – 9 per shop per week Individual shops range from; Kings Lynn – 120 per week St Ives – 0 per week

1 ticket = 4 nurses Quick easy sale How did we get retail buy in? Lucky dip income goes towards shops income targets 1 ticket = 4 nurses Quick easy sale

How did we promote?

Training Manager training – full and in depth Volunteer training – basics Training records   Video training Training packs New starter inductions Till training Online Learning platform Annual refresher Online secure reporting

How we plan to grow Prize money changes Sales training Changes to prize structure Prize money changes Lottery focus da Sales training In store marketing

Cost implications Prize money changes Significant investment made by Sue Ryder with Sterling & K3 Prize money changes Only possible as we were investing in new tills – so get in early We covered our investment costs within 3 months

What we’ve learnt Lucky Dip players play to win We’ve got a long road ahead of us Prize money changes Ask and you will receive