State of Texas Department of Information Resources Communications Technology Services Power to Purchase Technology Expo April 28, 2011

Communications Technology Services Communication Technology Services (CTS)Communication Technology Services (CTS) manages the statewide communications infrastructure that provides voice, video, and data, including integrated voice response, telephony, wide area network, virtual private network, and call center solutions to more than 700 state and local government agencies Local Voice Services Long Distance Voice Services Data Services Wireless Services Power to Purchase | April 28, 2011 Communications Technology Services 2

3 Number of Customers FY09FY10Percentage of Customers Local Government % State Agencies % Education % Other771% Total Customers

2011 Key CTS Objectives Deliver thought leadership and enable telecommunications solutions for the state and all DIR customers Create and implement solutions that reduce costs and maximize productivity Provide value-added support services at the highest levels of quality Power to Purchase | April 28, 2011 Communications Technology Services 4

Service Delivery / Solutions Customer Solutions Technical resources Establishing forums Implementation oversight Vendor participation Reporting Tools Customer Self Service Quote to Care Dashboards Power to Purchase | April 28, 2011 Communications Technology Services 5

Recent Activities Thought Leadership for Technology CCTS VoIP Steering Committee Facilitating the Steering Committee to assess VoIP solutions for the Capital Complex Telephone System. Coordinating vendor pilots to assess service and features. Technology assessments of unified communications and video Implementing Services and Solutions Capital Fiber Extension Complete two new fiber pulls and assist with standing up an existing fiber network within the Capitol Building and its extensions. Power to Purchase | April 28, 2011 Communications Technology Services 6

7 Sherri Parks Director, Enterprise Contracts Division Texas Department of Information Resources Tex-AN Next Generation Procurement

Procurement Process Dates Date/TimeActivity August 11, 2010 Published RFO on Electronic State Business Daily (ESBD) August 23, 2010, 9:00 am CTVendor Conference October 4, 2010, 5:00 pm CTResponses due October 5, 2010Evaluation began December 2010Negotiations commenced Power to Purchase | April 28, 2011 Communications Technology Services 8

Vendors Responding to TEX-AN NG RFO Alenco Communications AT&T Big Bend Telephone Company Clear Wireless Hill Country Telephone Cooperative Hughes Network Systems Insight Networking Level 3 Mid Plains Rural Telephone Paetec Proactive Communications Qwest Skyfiber Skyport Global Communications Sprint Tel West Network Services Time Warner Cable Tw Telecom Verizon Business West Central Wireless XO Communications Power to Purchase | April 28, 2011 Communications Technology Services 9

TEX-AN NG Service Categories Local Services Business Line PBX Trunk PRI BRI Operator Services Voice Over IP (VOIP) Managed PBX IP Telephone Long Distance Services Inbound Outbound Circuit Switch Digital Data Services Frame Relay ATM MPLS Private Line Internet Metro Ethernet Small Office/Home Office (SOHO) Wireless Broadband Fixed Satellite Services SOC NOC Power to Purchase | April 28, 2011 Communications Technology Services 10

Procurement Process January 11, st Contract Awarded Contractor: Proactive Communications, Inc. Services Offered: Fixed Satellite DIR is currently negotiating with Vendors for other services All contracts awarded before August 31, 2011 Power to Purchase | April 28, 2011 Communications Technology Services 11

12 Roadmap CTS Service Delivery Automation Program

CTS Quote to Care Service Delivery Solution Evolves DIR Service Delivery to a more scalable, efficient process Provides internal operational process metrics and analytics to promote continuous service delivery improvement Paves the way to Customer Empowerment Self Service By launching online Customer tools for Service catalog browsing Quoting & ordering Support & care Service performance transparency Management analysis & reporting Power to Purchase | April 28, 2011 Communications Technology Services 13

DIR Customer Service Portal Power to Purchase | April 28, 2011 Communications Technology Services 14

Tex-AN Customer Service Catalog Browsing Power to Purchase | April 28, 2011 Communications Technology Services 15

Power to Purchase | April 28, 2011 Communications Technology Services 16 Tex-AN NG Customer Service Request Portal

Tex-AN NG Customer Service Request Portal (Continued) Power to Purchase | April 28, 2011 Communications Technology Services 17

Tex-AN NG Customer Financial Analysis Power to Purchase | April 28, 2011 Communications Technology Services 18

Tex-AN NG Customer Financial Analysis (Continued) Power to Purchase | April 28, 2011 Communications Technology Services 19