Golden Gate Bridge - All Electronic Tolling Mary Currie, Director of Public Affairs Dana Fehler, Director of Marketing and Communications Presented to Board of Directors, Golden Gate Bridge, Highway and Transportation District November 16, 2012 Overview of Public Outreach Plan

Public Outreach Plan All Electronic Tolling Objective Inform Key Audiences About New Toll Payment Options to Ensure Success of Conversion. Key Messages (1)All Electronic Tolling Technology Works in USA and Around the World : Golden Gate Bridge will be the first major bridge in the USA to implement full conversion. (2) Customer Convenience: No more stopping and no more fumbling for cash. (3) Customer Choices: FasTrak and Pay-By-Plate offer increased flexibility with myriad of ways to pay a toll using cash, check, or credit card. (4) Southbound Congestion Relief: Faster travel times & improved air quality at the Toll Plaza. (5) Cost Savings to District: $19 million over an eight-year period following conversion. 2

Communications Tools = Audiences Informed 1.On-Road Signage 2.Printed Materials 3.Website Content 4.Technical Tools 5.Social Media 6.News Media 7.Radio & Print Advertising 1. Cash Customers 2. Tourists/Visitors 3. Travel Industry 4. News Media 5. Partner Agencies & Community Outreach Plan All Electronic Tolling 3

Public Outreach Plan All Electronic Tolling Samples of On-Road Signage 4

Outreach Plan All Electronic Tolling Printed Materials Frequently Asked Questions Brochure Take One Poster Point of Sale Signage Press Kit Folder 5

Outreach Plan All Electronic Tolling Website Content Video Animation 6

Outreach Plan All Electronic Tolling Website Content Website Page at and Website Banners - Resizable digital banners that could be placed on partner websites and be repurposed for digital advertising. 7

Technical Tools Create Content for 511 and Utilize Traditional and Social Media Monitoring Software. Develop Extensive Contact Lists. Build ** Network to Get Toll Information To Customers Cell Phones via Text and Audio in Multiple Languages. Outreach Plan All Electronic Tolling 8

Social Media Push Messaging to Educate and Inform. Monitor and Respond to Feedback and Questions. News Media Targeted Press Briefings. National News and International Travel Writers Coverage. Traditional Advertising Radio Spots – 15 sec. spots. Web Campaign – Digital display ads and pay per click. Print Campaign - Local publications. 9 Outreach Plan All Electronic Tolling

Budget Printed Materials and Website Content $122,280 Technical Tools $90,000 Social Media/PR Support $40,000 Advertising $220,000 Community Outreach $47,000 TOTAL BUDGET: $519,280 Included in Operating & Capital Budgets$(223,280) TOTAL ASK FOR BOARD: $296, Outreach Plan All Electronic Tolling