HelpLine And Data Outcomes

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Presentation transcript:

HelpLine And Data Outcomes James Stewart, NAMI CIO @_JimmyStewart Kate Mallow, NAMI HelpLine Manager

Crawl – Walk - Run

Crawl

Walk

Run (jogging)

National HelpLine

Data Elements Crisis call? Contact information Persona Condition Primary Concern First time caller? NAMI involvement FEP

Volunteer Training Usage of Office Mix NAMI Learning Management System (LMS) Built –in assessments Rapid deployment of training on new topics Reusable training

What’s Next Adding Zip Code and finder app Telephone integration Call history Resource library

Live Demo

Additional Information The dashboard we showed can be accessed using the HelpLine Data link at https://nami.org/helpline If you need data for a grant, please work with us If you would like to align your data, we can provide a schema and data map

Questions?