Institutul Bancar Român ROMANIAN BANKING INSTITUTE 25.11.2018 BEST PRACTICE Establishing a responsible position for QAM within the organization ROMANIAN BANKING INSTITUTE 25/11/2018 Dissemination Conference - Athens, 15 February 2008 Conferinţă de diseminare - Atena, 15 februarie 2008

Institutul Bancar Român 25.11.2018 The Committee for the Quality of Programmes (CQP) holds the responsible position for the Quality Assurance Management (QAM) within the Romanian Banking Institute (RBI) The main responsibility of the CQP is to approve the professional training programmes, based on quality assessment of the programmes content and according to the expectations and/or requirements of the professional training market of the banking and financial services sector in Romania CQP is composed of 13 members: 3 Deputy General Managers, Consultative Committee Coordinator, Center for Developing and Promoting Programs Manager, Financial and Banking Training Center Manager, Research and Development Center Manager, International Programmes Center Manager, Group Manager of Experts and Financial and Banking Analysts, Head of Department for Short Term Training, Head of Department for eLearning, Head of Department for Development of Financial and Banking Programs, Head of Department for Consulting. 25/11/2018 Dissemination Conference - Athens, 15 February 2008 Conferinţă de diseminare - Atena, 15 februarie 2008

Institutul Bancar Român 25.11.2018 Description of the process The organization’s structures aimed to deliver professional training programmes submit to the CQP the programme project, to be debated and assessed The CQP’s members debate on the programme project, which can be approved, rejected, or postponed based on improvement proposals The CQP decision is taken by absolute majority The CQP decision is communicated in writing to the respective department, together with the motivation and suggestions in the case of rejected or postponed projects requiring improvement or redesigning 25/11/2018 Dissemination Conference - Athens, 15 February 2008 Conferinţă de diseminare - Atena, 15 februarie 2008

Institutul Bancar Român 25.11.2018 Steps of implementation The “political” decision concerning the implementation of the CQP as the responsible structure for quality assurance inside the RBI (already achieved) Elaborating the specific Rules of the CQP, as well as of the working procedures and internal communication procedures, as parts of the Internal Regulation of the organization (already achieved) Designing the internal control procedures concerning the achievement of the established objectives of the CQP Designing the procedures for monthly assessments concerning the quality of the training activities, including the improvement of the CQP operating methodology Objectives of the CQP: To ensure the quality of the training programmes provided to the Romanian banking and financial services sector To achieve an optimum match between the demand and the supply of training for this sector, having in view criteria as: specific content, actuality of data, relevant study cases, updated European regulations in the field 25/11/2018 Dissemination Conference - Athens, 15 February 2008 Conferinţă de diseminare - Atena, 15 februarie 2008

Institutul Bancar Român 25.11.2018 CQP’s authorities To organize periodical debates to assess the professional training programmes To make decisions on approving, rejecting or modifying the professional training programmes To make decisions on improving the quality of the professional training programmes (degree of matching with the market requirements, scientific level, teaching method, feed-back etc.) To establish and develop cooperation relationships with similar structures already operating in other organizations members of EBTN To elaborate quarterly reports regarding its own activity as well as the designing procedures of the professional training programmes within the organization 25/11/2018 Dissemination Conference - Athens, 15 February 2008 Conferinţă de diseminare - Atena, 15 februarie 2008

Involved institutional structures Institutul Bancar Român 25.11.2018 Involved institutional structures External structures Romanian Banking Association – technical committees National Bank of Romania Structures responsible for quality assurance, operating in other organizations members of EBTN Internal structures Centre for consulting, research amd documentation Group of experts and analysts in the financial and banking field Advisory Board of the Romanian Banking Institute 25/11/2018 Dissemination Conference - Athens, 15 February 2008 Conferinţă de diseminare - Atena, 15 februarie 2008

Institutul Bancar Român 25.11.2018 Assessment Quantitative indicators: Sustainability – average number of the training programmes “re-runs” Concentration of demand – average number of students per training programme Dissemination – average number of financial & banking institutions represented by students per training programme Qualitative indicators: Weight of the rejected training programmes in the total number of professional training programmes submitted Weight of the postponed (in order to be improved and re-submitted for approval) training programmes, in the total number of professional training programmes submitted Weight of the training programmes which are returned with proposals of qualitative improvements (scientifically, pedagogically, methodologically or instrumentally) in the total number of professional training programmes submitted 25/11/2018 Dissemination Conference - Athens, 15 February 2008 Conferinţă de diseminare - Atena, 15 februarie 2008

Institutul Bancar Român 25.11.2018 Strengths of current practice Organizational culture in full strengthening process, as a response to the dynamically changing banking and financial services sector demand Awareness of the competitive advantage granted by the quality assurance management Well-understanding the strong link between the quality of designing, delivering and assessing the training programmes Developing positive expectations from the banking & financial services sector concerning the quality of training programmes supplied by the RBI’s professional training offer 25/11/2018 Dissemination Conference - Athens, 15 February 2008 Conferinţă de diseminare - Atena, 15 februarie 2008

Institutul Bancar Român 25.11.2018 Weaknesses of the current practice The difficulty to identify all the aspects of a highly diverse and rapidly changing demand for professional training products The internal control structure and procedures are not focused enough (as methodology is concerned) on quality assurance but mostly on matching the demand The communication, assessment and reporting procedures related to the quality assurance process are not enough integrated in the standard organizational procedures, therefore offering a slow feed back reaction Weak organization of an effective monitoring of the activity of the graduates 25/11/2018 Dissemination Conference - Athens, 15 February 2008 Conferinţă de diseminare - Atena, 15 februarie 2008

Institutul Bancar Român 25.11.2018 Ways of improvement Elaborating a specific quality ensurance strategy, within the global strategy of the organization Designing a scoring methodology at organizational level, aimed to quantify the quality of the professional training programmes Designing a pre-approval set of indicators, enabling to select the training programmes to be submitted to the CQP Developing cooperation relationships with similar bodies responsible for quality assurance, operating in other organizations members of EBTN Developing the internal control structure and activities towards ensuring higher quality standards for the professional training programmes 25/11/2018 Dissemination Conference - Athens, 15 February 2008 Conferinţă de diseminare - Atena, 15 februarie 2008