Complex Maintenance, Repair, and Overhaul Overview

Objectives After completing this module, you should be able to do the following: Discuss the key functionality available in Oracle cMRO

Maintenance, Repair and Overhaul (MRO) At-a-Glance Tear-Down & Inspect Repair / Replace Re-Install Planned & Unplanned Maintenance Improved Aircraft Reliability Major Overhauls, Unscheduled Repairs and Inspections, Condition Monitoring Configuration Management Regulatory Compliance Maintenance, Repair & Overhaul is the process of executing a maintenance activity to improve aircraft reliability. This includes both planned and unplanned maintenance activities such as: Overhauls of major components such as engines or APUs Scheduled maintenance activities such as Letter Checks, routine inspections or standard maintenance Unplanned maintenance activities that are the result of problems during operation, issues logged by the flight crew or issues discovered by service technicians during inspections. By analyzing aircraft performance and usage and planning maintenance activities associated with the results, aircraft reliability can be improved, meaning the aircraft spends less time on the ground and more time in the air generating revenue.

Business Pressures Aircraft on Ground Cost Containment How do I minimize the effects of unscheduled repairs? How do I decrease asset turn around time? Cost Containment Where are my highest inventory and capital expenses? How can I improve maintenance productivity? Tear-Down & Inspect Repair / Replace Re-Install Regulatory Compliance How do I ensure compliance to FAA / JAA regulations? How do I ensure audit trail visibility and availability? Multi-Site Planning & Scheduling How do I aggregate/assign inventory and resources? How do improve fleet-level planning?

Operational Challenges Planning Operational Challenges Single, linear planning cycle that ignores cost / skills requirements Maintenance Requirements Spares Management Cost / Skills Analysis Isolated Planning and Execution Reactive Maintenance Manual Processes Isolated View of Inventory Schedule Execution Maintain multiple master configuration versions for similar units Serial # Tail #1 AoG* Serial # Tail #1 AoG* Maintenance Requirements Repair / Replacement Document Updates Configuration Updates *Aircraft on Ground

How Delivers

Foundation: Unified Information Architecture Develop Common data model enables a single source of truth Comprehensive suite of applications designed to work together Robust set of integration services based on open standards Modular deployment by business flow Single global instance implementations Contracts Market Projects Sell HR Order Customers, Suppliers, Products, … Finance Plan Maintain Procure Service Make Fulfill

Oracle Complex MRO Solution Configuration Management Maintenance Planning Planned Maintenance Tear Down Create Visit Visit Work Package Inspect Return to Service Plan / Receive Repair / Replace Unplanned Maintenance Update Config Rebuild Reinstall Maintenance Execution Engineering Data Supply Chain Management Human Resources Contracts Finance / Costing

Oracle cMRO Application Integration Oracle WIP Oracle Cost Management Oracle Inventory Oracle Purchasing Oracle Project Manufacturing Oracle cMRO Oracle Order Management Oracle ASCP/ Oracle DP Oracle Quality Oracle WMS Oracle eAM Oracle BOM/ENG

Oracle Complex MRO Enables you to… Maintain Complex Configurations Effectively Plan Enterprise-Wide Operations Optimize Maintenance Execution Centrally Manage All Engineering Data …for Line Maintenance, Base Maintenance, and Engine / Component Overhaul

Maintain Configuration Control Manage Configuration Changes and History Master Configuration “Allowable Configuration” Unit Configuration “As Installed” / “As Maintained” References Allowable Config. Tail # System Serial # Serial # Component Component Serial # Serial # Serial # Serial # Primary Alternate Primary Alternate Serial # Serial # Serial # Serial # Allowable Assembly Template Manage Constraints and Rules Link to Maintenance Requirements Support Sub-Master Configurations Trace Installation / Removal History Track Unit Specific Information Update Applicable Configurations with Single Entry

Maintain Configuration Control Manage Configuration Changes and History Master Configuration “Allowable Configuration” Unit Configuration “As Installed” / “As Maintained” References Allowable Config. Tail # System Serial # Serial # Component Component Serial # Serial # Serial # Serial # Primary Alternate Primary Alternate Serial # Serial # Serial # Serial # Allowable Assembly Template Manage Constraints and Rules Link to Maintenance Requirements Support Sub-Master Configurations Trace Installation / Removal History Track Unit Specific Information Update Applicable Configurations with Single Entry Now let’s look at the Unit Configuration: The unit configuration is the As Installed / As Maintained template of structure assembly information, specific to each unit. It can be maintained at any designated level (aircraft, engine, components, etc.) and will track serial numbers for each level. Through the unit configuration you can: 1. Track component installation/removal Provides Material Management information Associates child units to parent units Monitors life of any component – where it is today and where it has been 2. Track “Unit Specific” information Supports Engineering / Maintenance Planning informationce requirements (fleet program / log book) and maintenance history 3. Update applicable configurations with a single entry With an established tree structure, searches for other configurations with the same part/component and automatically updates as appropriate. Additionally, the unit configuration refers to the allowable configuration for change approvals (as the arrow in the picture shows). It check for items such as: New parts installed Modification rules Engineering updates

Maintain Fleet Configuration Automatically Link Unique Characteristics List All Units in Fleet Provide Logical Grouping or Hierarchy Manage at the Unit Level Link Directly to Fleet Maintenance Program Sand Filter Corrosion Inhibitor Ocean Desert Tail # 737-700 777-400 757-300 737-800 Site 1 Site 2 Site 3 Fleet Product Classification, which is part of Configuration Management, provides you with the flexibility to create logical groupings of units. This allows you to tailor the solution to your specific business needs. Examples include: Fleet - series - model Family - model - version Different environments change the maintenance needs of an asset. Just detach a unit from one branch of the classification tree and attach it to another and that unit is automatically re-assigned to the maintenance requirements of the new branch. Example: As the picture shows, two planes maintained in different environments (desert vs aircraft carrier) will require different needs when parts are sent back for repair / warranty work. Keeping track of these requirements, and reassigning is easy to do with Oracle’s Complex MRO solution. When you reassign a plane, the basic maintenance requirements will stay with the tail number, but the plane will automatically be reassigned maintenance requirements to fit the new location. No one else offers this type of solution. Other products may say they do, but they require manual transfer of maintenance requirements. Only Oracle’s Complex MRO solution allows you to rapidly re-deploy assets and their associated maintenance with one tail number transition.

Component Tracking Trace Rotables Throughout Their Life OEM (Jan ’88) Active Unit (Oct ’88) Shop (Feb ’92) Airframe (Dec ’96) TPM (May ’01) A-1FP1 A105 Repair A125 Retrofit A-1FP2 B225 Replace A145 Calibrate B-1CP1 B255 Modify B225 Modify D-1FP4 C135 B255 D-1FP5 C195 C185 Provide visibility to work history of tracked components Allow purchasing to control capital expenditures Improve predictive maintenance for engineering changes The management of Rotables is a major issue in capital costs. Complex MRO provides life-cycle history of every tracked component from when it is entered into the system until it is retired from the business. Complex MRO maintains all information on a component from where it is (installed in an active unit, in repair or in inventory) to where it has been throughout its life, who worked on it, what was done to it and when, current version and versioning history. Further, this tracking provides total asset visibility to reduce capital expenditures as you know what you have and where it is before spending for unneeded components that were in inventory but not visible in the system.

Provide Complete FAA Compliance for Every Configuration Support Regulatory Compliance Provide Tracking and Traceability of All Asset Data Serial # Tail # Complete Configuration History Maintenance Data Repair / Check History Problem / Failure Reports Reliability Data Quality Information Airworthiness Directives / Service Bulletins Engineering Change Orders / Modification Orders Complex MRO provides compliance tracking for all configuration information to ensure adherence to all Regulatory, Environmental and Safety regulations that effect your assets and operations. Additionally, Complex MRO will archive this information indefinitely so you have a reliable and consistent audit trail if required in the future. Provide Complete FAA Compliance for Every Configuration

Oracle Complex MRO Enables you to… Maintain Complex Configurations Effectively Plan Enterprise-Wide Operations Optimize Maintenance Execution Centrally Manage All Engineering Data Let’s now discuss Effectively Planning Enterprise-Wide Operations...

Plan at all Horizons Automatically Flow Requirements to All Plans Fleet & Locations Fleet Maintenance Program Define frequency and content of maintenance checks for all aircraft Long Term Plan Forecast resource requirements; analyze and assign capacity Continuous Updates Scope / Coverage Unit Maintenance Plan Base Overhaul Assign due dates to maintenance requirements for each aircraft Visit Work Package Establish tasks to be performed during next aircraft visit Oracle’s solution allows you to plan at all time horizons and flow the information to each level as plans change. We’ll go into each of these plans in detail in the following slides. Aircraft Days Planning Time Frame Years

Create Single, Tailorable Plan for Entire Fleet; Ensure Compliance Line Base Overhaul Fleet Maintenance Program Define Frequency and Content of Maintenance Checks Identify maintenance requirements based on OEM specifications for each asset type Define intervals, thresholds and effectivity for all requirements Link requirements to associated documents and routes Track dependent relationships and flag affected components Capture changes from Airworthiness Directives (ADs) or Service Bulletins (SBs) The Fleet Maintenance Program capability enables you to establish the frequency, effectivity and content of all aircraft maintenance requirements. By creating a single plan for the entire fleet, dependent relationships can be tracked and affected components can be flagged when changes occur to a linked component. This tailorable solution enables users to modify needs as additional requirements are identified through Airworthiness Directives or Service Bulletins, for example. Create Single, Tailorable Plan for Entire Fleet; Ensure Compliance

Long Term Planning Forecast Needs Across Entire Organization Line Base Overhaul Long Term Planning Forecast Needs Across Entire Organization Identify tools / equipment Forecast spares / material requirements Incorporate needs into inventory planning Establish manpower needs based on skills Estimate total man-hours Long Term Plan Resources Analyze capacity to maximize utilization Analyze scenarios to determine optimal schedules Create reservations at assigned locations Identify excess capacity Visit 1 Visit 2 Visit… Capacity / Location The fleet plan can then be leveraged to create a Long Term Plan, which forecasts maintenance requirements by location and enables users to create scenario / capacity analysis models and determine optimal schedules to maximize utilization. Resources such as spare parts, personnel and equipment can be identified in advance, ensuring availability when needed.

Unit Maintenance Plans Integrate Fleet and Unique Needs for Each Unit Base Overhaul Unit Maintenance Plans Integrate Fleet and Unique Needs for Each Unit Tail #001 Tail #002 Tail #003 Tail #004 Aircraft Environment Condition Monitoring FMP Requirements Aircraft Usage Log Book Items Checks One-Time Modifications Out-of-Phase Inspections Deferred Items List All Open Maintenance Requirements for Each Aircraft Calculate Due Dates Based on Time Remaining and Forecasted Usage Automatically Flow Deferrals Back to Unit Maintenance Plan The Unit Maintenance Plan generates due dates for each of the maintenance requirements for a unit based on the thresholds and usage forecasts. Unit Maintenance Plans capture all inputs (product requirements such as OEM specifications, usage-based requirements such as number of takeoffs/landings and environmental conditions) to create maintenance plans for each individual aircraft. Unit Maintenance Plan

Global Order Promising Inventory Optim- ization Line Base Overhaul Material Planning Footprint Effectively Manage Spares Planning and Allocation Flight patterns Historical planned requirements Complex MRO Historical unplanned requirements Fleet additions Demand Planning UMP Future requirements Future requirements from visit Planned Visits Exceptions Global Order Promising Customer service level Advanced Supply Chain Planning Inventory Optim- ization Demand Fulfillment Budget Recommendations Transfer Procure Service Time-phased echelon stocking recommendations By location By item Because Complex MRO is integrated with the rest of the Oracle E-Business Suite, this complete flow allows you to effectively manage your spares inventory by providing a comprehensive solution for spares planning and logistics. Inventory holding min / max

Oracle Complex MRO Enables you to… Maintain Complex Configurations Effectively Plan Enterprise-Wide Operations Optimize Maintenance Execution Centrally Manage All Engineering Data Let’s now talk about Optimizing Maintenance Execution…

Line Maintenance Flow

Base Maintenance Flow

Engine Overhaul Flow

Line Maintenance Execution Transit Technician selects or creates Line Maintenance Visit Views work Orders in context of Line Maintenance Visit Creates Non Routine Work Orders Requests Deferrals where needed Can log in / log out to create resource transactions or data clerk Records time after the work is performed Technician can close visit after completing and recording work Oracle provides a seamless execution work flow for all processes, creating an efficient process from establishing demand to closing a work order and releasing/shipping the product.

Base Maintenance Execution - User logs into “My Work Orders” UI Sees only work orders assigned to self or qualified to work on User is guided through process by “smart defaulting” buttons. (parts change icon is only active if a parts change is required. QA Icon is only enabled if QA Plan needs to be recorded) User performs: Parts Change Records Quality Data / Sign Off Logs Non Routine Accesses Relevant Documents Adds additional Material Requirements Oracle provides a seamless execution work flow for all processes, creating an efficient process from establishing demand to closing a work order and releasing/shipping the product.

Overhaul Maintenance Execution - Mechanic chooses primary and secondary disposition for removed Part based on the condition and further actions A non routine work order will be generated for components Which require inspection, repair, or scrap The off/on log is automatically updated based on the removal and Installation details Oracle provides a seamless execution work flow for all processes, creating an efficient process from establishing demand to closing a work order and releasing/shipping the product.

Oracle Complex MRO Enables you to… Maintain Complex Configurations Effectively Plan Enterprise-Wide Operations Optimize Maintenance Execution Centrally Manage All Engineering Data Finally, let’s discuss how Complex MRO Centrally Manages All Engineering Data…

Complete Document Repository Provide Easy Access, Traceability for Compliance Register all technical documents Centralize revision control Provide subscription and distribution information Reference maintenance objects Link to legacy electronic publication systems Schematics Voice / Video Online Access All documents can be stored in a single, secure location with Complex MRO’s Document Index. Any document, regardless of the type (drawings, schematics, voice or video images, text/scanned data) can be registered and version control maintained. Oracle’s solution can be linked to legacy systems to capture all historical data as needed. Access can be controlled and monitored through subscription and distribution management capabilities. Text / Scanned

Route Management Leverage Common Work Steps to Increase Efficiency Create Work / Task Cards Define Work Instructions Establish Resource Needs Type & Title Number / Revision Control Workflow-Driven Approvals Quality Plans Templates / Established Work Steps Engine & Component Overhaul Disposition Actions Associated Documents Labor Skills Tools and Equipment Spare Parts In Route Management work cards are created for the different jobs requires in a maintenance requirement. Documents from the Document Index can be associated to a route as well as labor and material requirements. Routes can also be broken down into subcomponents or operations. As with a route, any pertinent documentation can be associated to an operation. A quality plan can be defined and associated to a route for quality inspections and sign-offs when the work is completed. Standardize Best Practices and Streamline Workflow

Capture and Analyze Data at All Levels Ensure Quality at the Source Partners Your Company 3rd Party Component Suppliers Maintenance Providers OEMs Operator Role-Based Access Collect / aggregate data Analyze information Distribute results Closed loop Corrective action Integrated Enterprise Repository With a single enterprise data repository, product information can be captured at any level in the supply chain. By capturing all information in a single location, accurate analysis can be performed on quality results, and corrective action can be taken to improve products where needed.

Task: Air Filter Change Task: Wheel Inspection Reusable Templates - Routes Leverage Template Data to Improve Productivity Task: Air Filter Change Operation 2.3.5 Xxx Xxx Xxx Xxx Xxx Xxx Xxx Xxx Xxx Xxx Xxx Operation 2.3.6 Xxx Xxx Task: Wheel Inspection Operation 1.5.5 Operation 1.5.6 Task: APU Overhaul Operation 4.23 Operation 4.24 Create template for single operation or series of operations Automatically create templates from operations in new process Leverage templates for unrelated processes with the same operation Eliminate Need to Re-Enter Information or Perform System Queries To improve efficiency and reduce manual labor, Oracle Complex MRO leverages reusable templates for creating operations or a series of operations. The templates work both ways – existing templates can be used to create steps or, if new processes are created, templates can be automatically created based on the new process.

Oracle Complex MRO Integrated configuration and component lifecycle tracking Maintain Complex Configurations Comprehensive fleet and unit-based maintenance planning and scheduling Effectively Plan Enterprise-Wide Operations Complete execution management for all scheduled, unscheduled, and overhaul activities Optimize Maintenance Execution Total route management with reusable templates and an integrated document index Centrally Manage All Engineering Data Let’s summarize the key capabilities of Oracle’s Complex MRO solution.

Oracle Complex MRO Total Control of Complex Configurations Effective Enterprise-Wide Planning Optimized Maintenance Execution Centralized Engineering Data Management In Summary, Oracle provides… (summarize points in slide) Thank you very much for your time and attention today. Are there any questions I can answer relative to the Complex MRO product?

Summary You should now be able to do the following: Discuss key functionality in Oracle cMRO