Leadership and Management

Leadership defined… “Leading is the process by which a person with vision is able to influence the activities and outcomes of others in a desired way.”

Leadership Traits Bearing Integrity Courage Judgment Decisiveness Dependability Endurance Enthusiasm Initiative Integrity Judgment Justice Knowledge Loyalty Tact Unselfishness

Identifiable practices common to leaders Challenge the process Inspire a shared vision Enable others to act Model the way Encourage the heart

Transactional Leadership Leader is able to gain results through rewards, desired behaviors and/or incentives Work in exchange for a desired reward

Transformational Leadership Eliciting performance above normal expectations Three important factors: Charisma Individual consideration Intellectual stimulation

Demands on the Hospitality Manager Owners Corporate office Guests Employees Regulatory agencies Competitors

Common traits High ego strength Strategic thinking ability Orientation towards the future Belief in principles of human behavior Strong connections Politically astute Know how to use power

Questions leaders ask “What needs to be done?” “What can and should I do to make a difference?” “What are the organization’s missions and goals?” Do I pass the “mirror test”?

Active Leaders… Reposition products and services to build a competitive advantage Recruit talented people to execute the new strategies Establish organizational resources that tightly focus on new strategies

Leadership approaches Be decisive Follow through Select the best Empower employees Enhance career development

Management defined… “The process of coordinating work activities so that they are completed efficiently and effectively with and through other people.”

Key Management Functions… Forecasting Planning Organizing Decision Making Communicating Motivating Controlling

Efficiency Effectiveness Results

Three levels of Management Top Managers Middle Managers Front-line Managers

Managerial Skills Conceptual Human Technical

Managerial Roles Figurehead Leader Spokesperson Negotiator

Leadership v Management Manager Leader Administers Innovates Is a copy Is an original Maintains Develops Focuses on systems and structure Focuses on people Relies on control Inspires the truth Has a short-range view Has a long-range perspective Asks how and when Asks what and why Has an eye on the bottom line Has an eye on the horizon initiates Originates Accepts the status quo Challenges the status quo Does things right Does the right thing

Ethics in the Hospitality Industry Set of moral principles and values used to determine right and wrong. Ethical fundamentalism Golden Rule Hall’s Code of Ethics

Key questions for ethical decision-making Is it legal? Is it balanced? How will it make me feel about myself?

Trends in Leadership and Management Diversity in associates Lack of basic job skills Increased need for training Need to promote from within Managing sales revenue all the way to the bottom line Independent business units Outsourcing Increase in part-time workers Technological advances Social and environmental issues