The Production Process Chapter 7 Achieving Quality Through Continual Improvement Claude W. Burrill / Johannes Ledolter Published by John Wiley & Sons, Inc., 1999 Prepared by Dr. Tomi Wahlström, University of Southern Colorado Chapter 7

The Production Process Paradigm of work Specify, design, create, examine Terminology: Transformation Process: Machines, equipment, policies, and procedures Control Process: Guide workers and monitor their accomplishments Chapter 7

Status of Production Process Problems with the work process itself: The process was not designed, it just grew The process is not documented Quality records are not kept Process responsibility is not always clear Problems in the operation of the process Documented process is not followed Operators of the process are not trained Process is adjusted for convenience, not effectiveness Chapter 7

Status continues Problems in the management of process: Management does not have a process focus Processes are not measured Processes are nor reviewed Processes are not improved Quality is not a paramount concern Chapter 7

The PDCA Cycle The Shewhart (Deming) wheel Chapter 7

PDCA Plan: plan for change and actions Do: Carry out the actions that have been planned Check: observe the effects of the change Act: observe the results Plan corresponds to design, do to create, check to examine, and act to specify Chapter 7

Production Steps Specify: translate customer wants into customer requirements Design: translate customer requirements into product requirements Create: creating the product to product requirements Examine: validating that the created product meets customer requirements Chapter 7

Questions? Chapter 7

Copyright© 1999 John Wiley & Sons Inc. All rights reserved. Reproduction or translation of this work beyond that permitted in section 117 of the United States Copyright Act without the express written permission of the copyright owner is unlawful. Request for further information should be addressed to the permission department, John Wiley & Sons, Inc. The purchaser may make back-up copies for his/her own use only and not for distribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages, caused by the use of these programs or from the use of the information contained herein. Chapter 7