1. The Quality System Chapter 13
Achieving Quality Through Continual Improvement
Claude W. Burrill / Johannes Ledolter
Published by John Wiley & Sons, Inc., 1999
Prepared by Dr. Tomi Wahlström,
University of Southern Colorado
Chapter 13

2. The Quality Policy
Organizational culture guides what people do and consider appropriate
The first step towards successful quality program is to define a quality policy
Should clearly indicate that management supports quality and that it is everyone’s job
Should be clear enough for everyone to understand
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3. Organizing for Quality
If you produce a product, you are a supplier to customers and provided products by subcontractors
Management is responsible to see that quality system is implemented well
Certain quality related tasks should be done by a special group
Quality Assurance
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4. Quality System Documentation
Quality manual
The quality policy of the organization
Documented organizational processes, procedures, instructions, and standards
Controls: such as inspection equipment, check points, measurements required, and reviews
Identification of measurements required
Identification and preparation of quality records
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5. Quality System Documentation
Document control
Documentation should be controlled at all time
Quality records
Records must be maintained as objective evidence of quality success
Internal quality audits
Suppliers should carry out planned internal audits to determine the system effectiveness
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6. Managing Production Contract review Design control Process control
Procedures to review contracts with customer
Design control
Procedures to control design of product
Process control
All processes affecting quality must be controlled
Servicing
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7. Managing Products Purchasing Customer-Supplied product
Purchase orders must be accurate
Customer-Supplied product
Product identification and traceability
Handling, storage, packaging and delivery
Maintain suitable procedures for handling the product
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8. Controlling Quality Verification resources and personnel
Inspection and testing
Inspection, measuring, and test equipment
Statistical techniques
Inspection and test status
Control of nonconforming product
Corrective action
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9. Managing Workers Worker qualifications Training Job Structuring
Empowering people
Supervision
Reward
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10. Documenting the Quality System
Quality manual
Procedures
Work instructions
Records
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11. Questions?
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12. Copyright© 1999 John Wiley & Sons Inc. All rights reserved.
Reproduction or translation of this work beyond that permitted in section 117 of the United States Copyright Act without the express written permission of the copyright owner is unlawful. Request for further information should be addressed to the permission department, John Wiley & Sons, Inc. The purchaser may make back-up copies for his/her own use only and not for distribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages, caused by the use of these programs or from the use of the information contained herein.
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