Pasadena Street Outreach Overview Housing & Career Services Anne Lansing, Housing Assistance Officer February 2018

BACKGROUND Persistent Unsheltered Population While homelessness in Pasadena has been falling the number of people living on the streets has remained relatively constant since 2012.

OLD APPROACH IN-TAKE CENTER BARRIERS TO SERVICE Many people who are living on the streets avoid accessing existing services have perceived or real barriers. DOMESTIC VIOLENCE 17% have a history of domestic violence PETS 6% have pets YOUTH 3% are underage & may be fearful of authorities SUBSTANCE USE 11% struggle with substance use RELATIONSHIPS Staying in shelters may mean disrupting important and close relationships they see as vital to surviving on the streets. UNAWARE OF SERVICES Others may simply be unaware of the range of services and supports available Assists individuals who are already connected to some kind of services Problem: Many people who avoid going to accessing existing services have very real barriers or perceived barriers such as addiction issues, they have pets (for company and safety), they may be underage and fearful of being turned over to child protection authorities, or staying in shelters may mean disrupting important and close relationships they see as vital to surviving on the streets. It may also be the case that they have simply slipped through the cracks and are unaware of the range of services and supports out there.

NEW APPROACH TO HELP STREET OUTREACH Street outreach involves moving outside the walls of an agency to engage people experiencing homelessness who may be disconnected & alienated from mainstream services & supports as well as services targeting homeless persons.

STREET OUTREACH GOALS BUILD RELATIONSHIPS Establish supportive relationships over time that enhance the possibility of moving off the streets SERVICES In the field or through direct referrals & appointments, often with transportation to and from appointments PERMANENT HOUSING Support them through the process of achieving permanent, sustainable housing

Business Improvement Districts PARTNERSHIPS Nonprofit Partners Public Health Dept HOPE TEAM Business Improvement Districts Libraries Other Public Agencies LAHSA Dept of Mental Health To achieve this goal, partners across sectors work together to build a cohesive network of resources, proactive outreach, and community education.

RAPID RESPONSE Respond to community requests Rapid Response Teams Respond to community requests Conduct outreach on a regular basis Provide field-based triage & assessment Connect with longer-term services Rapid Response Teams Housing Navigation Teams Permanent Housing

RAPID RESPONSE TEAMS 01 02 03 04 05 Rapid Response Teams Libraries / Public Health Outreach Worker Stationed at Central & Hill libraries 01 Emergency Response Team (ERT) Funded through LAHSA, cover the larger region 02 DMH’s SB 82 Mobile Triage Team Field-based triage and assessment to larger region 03 Rapid Response Teams Friends in Deed (Pending) Focus: Homeless women 04 HOPE TEAM Provide mental health & law enforcement 05 Housing Navigation outreach teams focus on moving individuals or households off the street and into permanent housing. This process takes time, often more than a year, as teams work to build trust and relationships with clients, providing field-based services when available and providing transportation to services when field-based services are not available. Each team carries a case load of approximately 20 clients and takes on additional clients identified by rapid response teams as slots become available. To request a Rapid Response Team to outreach to a particular area or individual call Union Station Homeless Services at 626/791-6610

Housing Navigation Teams Rapid Response Teams Housing Navigation outreach teams focus on moving individuals or households off the street and into permanent housing. This process takes time, often more than a year, as teams work to build trust and relationships with clients, providing field-based services when available and providing transportation to services when field-based services are not available. Each team carries a case load of approximately 20 clients and takes on additional clients identified by rapid response teams as slots become available. Provide long-term support, building trust & provide supportive services Case load of approximately 20 clients Work in coordination with rapid response teams

HOUSING NAVIGATION TEAMS Union Station Homeless Services Two field-based teams that cover Pasadena 01 Housing Navigation Teams Union Station’s Multi-Disciplinary Team (MDT) Regional team funded through Measure H that pairs mental health, substance abuse, nursing & peer outreach workers. 02 Rapid Response Teams Housing Navigation outreach teams focus on moving individuals or households off the street and into permanent housing. This process takes time, often more than a year, as teams work to build trust and relationships with clients, providing field-based services when available and providing transportation to services when field-based services are not available. Each team carries a case load of approximately 20 clients and takes on additional clients identified by rapid response teams as slots become available. Union Station’s SGV Team Four field-based teams who cover larger region, County funded 03

PERMANENT HOUSING Permanent Housing Rapid Response Housing Navigation Rapid Response Teams Housing Navigation Teams Permanent Housing Permanent Housing The end goal for all street outreach teams is to move chronically homeless individuals off the streets and into permanent housing.

This process takes time, often months or years LONG TERM PROCESS Permanent Housing Rapid Response Housing Navigation Rapid Response Teams Housing Navigation Teams Permanent Housing This process takes time, often months or years The duration of each outreach relationship is based on the unique individual and there is no uniform timeline or formula for engagement of clients.

LONG TERM PROCESS Without housing to place people in, outreach teams cannot end homelessness for people living on the streets. Rapid Response Teams Housing Navigation Teams Permanent Housing

Since July… 23 221 SUCCESSES People have been permanently housed People have been reached through street outreach

1 IN 10 PERMANENT SUPPORTIVE HOUSING SHORTAGE PEOPLE WHO RECEIVED STREET OUTREACH IN PASADENA WERE HOUSED OVER THE LAST SIX MONTHS. This stark reality is due a lack of permanent supportive housing units, both in the private rental market and in bricks & mortar projects.