How to Cure Those Digital Adoption Blues: Oracle Guided Learning This is a Title Slide with Picture and Product, Service, or Industry Logo slide ideal for including a picture and product/service/industry or org logo with a brief title, subtitle and presenter information. To Replace the LOGOs on this sample slide: Right-click a sample LOGO and choose Change Picture. Navigate to the location where the new logo is stored, select desired logo file and click on the Open button to replace the sample logo. The Presented with FPO logo placeholder box can be copy and paste to any of the Title Slides. D.J. Hoelscher Cloud Enterprise Learning Strategist Oracle Cloud University October 22nd, 2018

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Program Agenda 1 Oracle Cloud University Overview Cloud User Enablement Challenges Introduction to Guided Learning Guided Learning Demo Wrap up and Questions 2 3 4 5 Confidential – Oracle Internal/Restricted/Highly Restricted

Oracle Cloud Enablement All Users Launchpad Introductory / Awareness Learning Oracle Cloud Enablement Product Awareness Learning Guided Learning in Application Structured Digital Learning Project Team & Administrators 2,500+ hours of content 57 Cloud Certifications End Users Guided Learning 2,000+ Business Flows 4

Cloud User Enablement Challenges Rapid cloud migration and adoption Cost effective training for a large number of end users Configurations to cloud applications Awareness of modifications to company processes and policies Staying current on ever changing new features and functionality Localization and language issues I usually skip this slide as a part of the demo, they can read it when I send the slides afterward

The Reality Of Business Users Training 1% of a business user’s work week can typically be spent on training Learning Comes From Doing 70% Learning on the Job On this slide I tell them I won’t go through it, and it is a bit hard to read. However, I do point out that, with all the distractions a modern learner faces, he or she only has about 1% of a typical work week to focus on training and development Learn & Develop Thru 0thers 20% Learning from collaboration 10% Formal Learning Oracle Confidential – Internal/Restricted/Highly Restricted

new starters, goal management etc Oracle Cloud Guided Learning Create task-lists for new starters, goal management etc Managed Service Matched to end-user roles Provides step-by-step guide to avoid mistakes Automatic upgrades for new releases All maintenance 508 compliant Accelerated adoption Training available at go-live Updated with all cloud releases Configurable to support company processes and policies Reduce Cost and SRs Training Embedded directly in the application Step-by-step guide to avoid mistakes New user training integrated inside the application Just-in-time learning Integrated with Live Application Quick learning on each tasks New changes reflected for experienced user

Oracle University’s Guided Learning Solution Demo Oracle University’s Guided Learning Solution

Guided Learning – Additional Features TASK LIST GUIDED POP-UP / SMART POP-UP Features Grouping of flows or links in a logical order Task lists by role Shows number of pending tasks Task completed when guide completes Can be reported upon Use cases Month End Close Period Close On-boarding Off-boarding Goal Setting Features Pop up message, with flow attached or no guide attached Role and page driven Can be used for any type of messaging Include links and videos Use cases Force a particular guide to be launched Introductory flow Policy changes New functionality New modules BEACON  SMART-TIP/ HIDDEN SMART-TIP Features Static  icon placed near elements or fields Information is displayed when user ‘hovers’ over the  icon. Not dependent on a flow being launched. Tip is always available on the page. Multiple tips per page Use cases Field level information without need for a flow Provide business context for a field Add supporting information to large forms Addition help for new fields Features A blinking dot placed next to an element or field. Launch a tip with information/links Launch a Guided Learning flow Use cases New information Policy changes Tips Communications

Contact Us to Learn More Oracle University Advanced Learning & Certification http://www.education.oracle.com/cloud https://education.oracle.com/certification Oracle LaunchPad https://learn.oracle.com/launchpad Contact Us with Questions oucloud_ww@oracle.com Contact Me: david.hoelscher@oracle.com Product Awareness Email Us! Deep-Dive Learning Confidential – Oracle Internal/Restricted/Highly Restricted

Confidential – Oracle Internal/Restricted/Highly Restricted