2. Creating Meaningful Customer Experience to Beat the Competition
CAS5745
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Marcus Hakala, Finnish Police
Itti Jindani, Sleep Number
Sonia Wadhwa, Oracle
October 23, 2018
Presented with
Confidential – Oracle Internal/Restricted/Highly Restricted

3. Safe Harbor Statement
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4. Itti Jindani Sr Development Manager
Speakers
Itti Jindani Sr Development Manager
Scott Meyers
GM North America
Marcus Hakala
System Architect
Sonia Wadhwa
Sr Director

5. Vitja – Finnish Police Case Management system
OOW2018
Markus Hakala
System Architect
National Police Board Finland

6. About Vitja
Vitja project is about to renew technical platform for case management and functional processes in crime combating area at Finnish police and other authorities
Involving parties: Police (user), Boarder Guard (user), Customs(user), Military forces and Justice Department (integration, user)
Goal is to create unified electronical crime combating chain (Vitja) of processes between involving parties
Vitja is a CRM system with strong twist of task handling
24/7 availability, strict access and visibility rules
Vitja is mostly about cultural change therefore Vitja is Finnish Police Operational Development Program

7. Vitja Numbers ~19000 users, 25% of all officials in Finland
Case types
Some yearly based examples
Preliminary investigation reported, lead to further investigation (per year)
Intelligence cases (new case type, estimate)
Arrest cases based on Public Law and Order
33000 Arrests based on Criminal Investigation
77000 cases, co-operation between authorities
Estimate for gained cost-benefits by changing operational model, adding automation, implementing integrations and consolidating systems is estimated to be around 200 M€ by year 2025

8. Technologies Used Solution relies heavily on Oracle’s products
Case management
Oracle Siebel CRM, version – updare to 18.X near future
Other technologies
Oracle Policy automation – business rules for case metadata, deletion rules, visibility groups…
Oracle Web Center Content – Storing and managing additional un structured content files, pictures etc.
Oracle Business Intelligence Enterprise Edition – Basic Reports print outs, Statistical analysis…
Oracle Data Intergrator – ETL tool targeted mainly for analysis and some integrations (patch and files)
WCC Smart Search and Match – Elise – to full search capabilities
Oracle databases

9. Next Steps
Responsibilities in main Vitja application components

10. Vitja Core Ideology
Concept model for Vitja system and architectural choice for all new systems taken into use Finnish Police

11. Vitja/Police High Level Architecture
WCC
OBI EE
OPA
Elise search
System 1
System 2
System 3
Shared services
Other systems

12. New Feature Consideration - ODI
Under implementation
Vitja DB
Disaster recovery site
Active Data Guard
ODI
Extract, Transform, Load
Shared service in Police
Datawarehouse
Operational Database cluster
APP
Analyzing Tools
and applications

13. New Feature Considerations - Custom UI
High level, reference architecture for UI solution, using Vue.js and Siebel Rest API functionalities
REST API
Messaging
Integration services Messaging
Application
Services
Authorization
Integration
Presentation Layer
Application/Business Logic Layer
UI Application

14. Vitja Project Status First release go-live Next release
Engine core functions implemented
Supports Police's and Customs renewed Intelligence processes, around users
First step towards consolidation, New integrations between key systems -> more efficient user processes, less time spent with computer, more information available for officers at field
Getting rid of temporary registers used for intelligence operations
Next release
Definition phase nearly completed
Main Business processes to be implemented: Pre-Investigation, Coersive measures, Technical investigation, Jail and Inventory management, Warrants, International co-operation
Business objects gained: consolidation

15. Why Siebel Siebel Provides Challenges
OOT support for our concept model
Flexible OOT data model
Very good stability in production
Challenges
Development requires efforts if customization is needed
Competence challenge, multivendor environment
Siebel IP17 onwards has some solutions for this
Upgrade process is heavy
Our environments
Availability rules 24/7
Patch upgrade path as Oracle presented is supposed to be key solution for reducing time

16. Our Goal is to keep Finnish Police Goal at the #1 spot

17. Itti Jindani Sr Development Manager
Questions ?
Itti Jindani Sr Development Manager
Scott Meyers
GM North America
Marcus Hakala
System Architect
Sonia Wadhwa
Sr Director

18. Siebel CRM OpenWorld Sessions
Day
Time
Session #
Description
Location
Monday
PRM4277
Siebel CRM Strategy and Roadmap for Digital Transformation
Moscone West
PRO5748
Exciting Innovations in Siebel CRM to Enhance Agility and User Experience
Moscone West – 3001A
CAS5743
Siebel CRM Customer Leadership Panel
Tuesday
CAS5745
Creating Meaningful Customer Experiences to Beat the Competition
Moscone West 3001A
Wednesday
CAS5749
The Art of the Possible - Create your own UX with Open UI
TIP4394
Upgrading and Maintaining Siebel CRM in the Cloud or On-Premises
Thursday
CAS5750
Achieving Modern Agility and Continuous Delivery for Enterprise CRM
CAS5751
Gaining Industry Advantages with Siebel CRM Innovations
PRO5726
Enterprise Agility with the Siebel CRM Continuous Release Model
Oracle Confidential – Restricted