Ian Ramsey C of E School GCSE ICT Smart working Online shopping

3-2-1 Lift off! Can you think of ….. Starter: 3-2-1 Lift off! Can you think of ….. 3 things that you can purchase online 2 advantages to businesses of advertising on the internet 1 security measure for online shops

Lesson Objectives: By the end of this lesson you will be able to: identify the advantages and disadvantages for a customer of buying online Identify common features of online shops explain payment systems used for online transactions interpret exam questions on this topic confidently,

Buying online: Online shopping refers to the buying and selling of goods and services using websites accessed through the Internet. You can buy both physical goods, for example books and non-physical goods, for example music downloads. Some companies sell only online and some have actual shops as well. Website displays the goods for sale Customer places products in the virtual shopping basket How do online shops work? Arrange these steps into the correct order. Customer selects ‘check out’ Payment is made and confirmed Goods are dispatched and delivered to customer

Features of online shops: Explore the Amazon.co.uk website Answer the questions below. This will result in a list of features of online shops. How can you find a particular item you want to buy? Search for it specifically, or go to the category and browse. How do you know what the product looks like? There is a picture there. When are you able to make purchases? Whenever. How do you know if you are getting good value for money? Comparisons of similar products. What if you’re not sure what to buy? Look at the best selling items. What if you want to know what other people think? Read the reviews. How long does it take to receive your order? There are lots of different options for delivery, the cheapest being 3-5 working days.

Online booking systems for travel, leisure and entertainment: Booking system displays events available How does online booking work? Arrange these steps into the correct order. Customer selects the seat/flight/holiday and places it in the virtual shopping basket Customer enters personal details Example question: State two features of an online booking system. 2 marks 1. Reviews and recommendations. 2. Pictures of the destinations. Payment is made and confirmed Confirmation email sent and customers print the ticket

Advantages for the customer of shopping online: Work in pairs and think of as many advantages and disadvantages as you can for the customer of shopping online: Advantages Disadvantages Customers don’t have to leave their house so it’s easier for elderly people. Customers have to arrange their schedule around the times of the delivery. Customers don’t have to wait in a queue. They cannot try the product out. More choice of items. Customers have to wait for their delivery, rather than have it instantly. Delivery of large items. Might have to pay for P&P. Remember Exam questions sometimes ask about benefits and drawbacks or pros and cons. These all mean the same.

Exam questions: EXAM ADVICE! Gina wants to buy a new pair of shoes. She decides to shop online. Give two advantages of shopping online for shoes rather than buying from a shop. 2 marks 1. More choice of shoe types, with colours and sizes in stock. 2. Gina doesn’t have to leave the house to get the shoes. EXAM ADVICE! You need to make sure your answers are relevant to buying shoes. You could not say that it is cheaper or faster to shop online. Sometimes shops are cheaper than buying online, and online goods have to be delivered, which takes time.

Exam questions: Catherine has decided to buy a new coat. Give two disadvantages to Catherine of shopping online for the coat rather than buying it from a shop. 2 marks 1. Catherine cannot try it on. 2. She might have to pay extra with P&P.

Online payment systems: There are 4 ways of paying online: Credit/debit cards Online bank transfer Third party payment processors Online coupons/gift vouchers/eVouchers

Credit/Debit cards: When you pay with a credit or debit card you are authorising the organisation you are buying from to transfer money from your account to its own bank account. Debit cards let the customer pay by taking money directly out of their bank account. Credit cards allow the customer to borrow the money. The customer pays the money back at a later date, often with interest. The Credit Card Verification (CCV) code is the number on the back of the card which is not included on the magnetic stripe or chip. Entering the CCV means the person entering the code must have seen the card.

Making sure a website is secure: A change in the address bar’s colour (often to green) The URL changing from http to https A padlock symbol 3 things to look out for

Online bank transfer: Customers can make online payments directly from their account to other accounts as long as they know the bank account details of the organisation they are paying. Online banks keep customers safe from online fraud by: Checking bank accounts to make sure there is no unusual activity. Providing secure, encrypted web services. Using login protection schemes such as PINsentry.

Third party payment processors: These are trusted organisations who stand between the customers and the retailers so payments are not made directly. is a third party payment processor. PAYMENT Buyer’s bank Paypal Seller’s bank TRANSFER OF GOODS Buyer Seller Advantages: Sellers do not need to offer a secure site (which can be expensive). Buyers are not exposed to fraud.

Online coupons and eVouchers: Many online shops now offer ‘online’ eVouchers or money off coupons. These can be sent to people electronically by e-mail or printed out and sent by post. To redeem the voucher the customer enters the unique reference number on the voucher or coupon.

Exam questions: ‘Sporting Books’ is a mail order company that sells books by post. A website www.sportingbooks.co.uk has been created to allow an online ordering service. Identify three advantages to the customers of being able to order books online rather than using the mail order system. 3 marks Identify three advantages to the company of being able to receive orders online rather than via the mail order system. 3 marks (c) State two ways in which customers could pay online. 2 marks (d) Give two things customers should look out for to show that the website is secure

Knowledge check Give 3 benefits to the customer of buying goods online rather than in a shop. Answer: State 2 features of online shops. Answer: State 3 ways of paying for goods online. Answer: