CAN Language Access Report Summary . May 7, 2018

Community Advancement Network “To Promote & Support Collaboration” Government City of Austin City of Pflugerville Travis County K-12 Education Austin ISD Del Valle ISD Manor ISD Higher-Ed ACC Huston-Tillotson University St. Edward's University University of Texas Health Central Health Integral Care Seton Healthcare Family St. David’s Foundation Workforce Development Workforce Solutions Goodwill Central Texas Transportation Capital Metro (Transit Authority) Economic Development Asian Chamber Black Chamber Greater Austin Chamber Hispanic Chamber CollaborativeEntities Community Justice Council Interfaith Action One Voice United Way

CAN Publishes a Community Dashboard to Track Community Well-Being

CAN Community Dashboard – Goal 1

CAN Community Dashboard – Goal 3

CAN Community Dashboard – Goal 4

DEMOGRAPHICS No (racial/ethnic) majority Older population is 70% White Source: American Community Survey 1-Year Estimates No (racial/ethnic) majority Older population is 70% White 47% of children are Hispanic

DEMOGRAPHICS Travis County* City of Austin Austin ISD** Top Languages Spoken (American Community Survey) Spanish Vietnamese Chinese Korean Arabic City of Austin Priority Languages Burmese Urdu Austin ISD** (Multilingual Department) Pashto *NOTE: For Travis County, the ordering is based on an analysis of the languages reported in ACS which have the greatest number of individuals who speak English “less than very well.” **NOTE: For AISD, the ordering is based on an analysis of the number of students whose parents/guardians report a “home language” other than English.

Language Access Report “The Process” Work Group was convened in February 2016 and met every two months. Over sixty individuals participated in at least one meeting (see page 23 of report for list of participants). Work group participants discussed challenges that agencies and language communities in Central Texas are facing with regard to accessing language services. The Work Group’s final report was published in December 2017

The CAN Language Access Report Includes Recommen-dations for: Strengthening Language Access Policies & Plans Improving Coordination & Alignment of Services Establishing Clear Procedures, Standards & Protocols Expanding Access Through Engagement, Education & Training The CAN Language Access Report Includes Recommen-dations for: The Community Council also focused on learning more about how we provide person-centered services by inviting leaders of non-profit and other service organizations to share how they provide services in a person-centered way and what that term “person-centered” means to them.

What are we trying to accomplish? Meaningful Access LEP Data (community-wide & agency specific) Availability of T/I Services Printed, Web & Mobile- Friendly LEP Information Bilingual Staff Training Clear Procedures for Intake, Tracking & Evaluation Language Identification Structure for Inter-Agency Collaboration Recipients of Federal Financial Assistance Government Not-for-Profit “Reasonable steps to provide meaningful access”

Additional Approaches to Enhancing Language Access (Strategy 4) Develop A coordinated strategy for conducting focus groups for specific language communities Explore Ways to expand access to adult ESL educational programs for specific language communities Create Certification and entrepreneurship program to grow local base of interpreters Establish Sister city relationships with countries with commonly used foreign languages in our local community

Language Connection Website – Concept Goal 1 – Help agencies better serve LEP persons Goal 2 – Help LEP persons better access services Language 1 Language 4 Austin/Travis County Language 7 Language 10 Language 2 Language 5 Language Language 8 Language 11 Language 3 Language 6 Connection Language 9 Language 12 911 (description) (language assistance instructions) 311 211 City Services County Services Health Services School Information

CITY OF AUSTIN Hired a full-time language access coordinator. Requiring all department to develop a language access plan (including Muni Court). Developing language ID card and iSpeak card system. Selecting vendors to provide translation services. INTEGRAL CARE Implemented phone system features to facilitate interpretation provided via phone Developed on-line webinar that is mandatory for all staff on protocols for serving clients requiring language assistance. TRAVIS COUNTY Established an internal language access work group to identify strategies for improving access to language services. CAN Partners & Action Team Members Taking Proactive Steps To Enhance Language Access: The Community Council also focused on learning more about how we provide person-centered services by inviting leaders of non-profit and other service organizations to share how they provide services in a person-centered way and what that term “person-centered” means to them.

Next Steps Create organizational “toolkit” outlining requirement and guidelines for addressing language need. Establish structure and requirements for inter- agency collaboration on “Language Connection” on-line information hub. Developing shared resources such as: “Language ID Cards,” “iSpeak Cards,” and “Know Your Rights” flyers/brochures.

Questions? Access the CAN Language Access Report at the following link: www.canatx.org/lawg-report-2017

Raul Alvarez Executive Director (512) 414-0323 ralvarez@canatx.org www.canatx.org .