1. Integral Care Language Access Plan
Teresa Williams, MA, LPC
Molly Wang, MA, LPC

2. Teresa Williams
Practice Administrator assisting with access projects
12 years assisting with language access needs in a Behavioral Health Setting
Raised in Mexico, Germany, and US
Molly Wang
Cultural Competency Trainer
Mental health counselor
First-generation Chinese American

3. Language access PLAN Community Needs
Establishes a strategy for ensuring meaningful access by LEP individuals as required by:
Civil Rights Act of 1964, Title VI
Executive Order (2000) “Improving Access to Services for Persons with Limited English Proficiency”
CLAS Standards, HHS, Office of Minority Health (2013)
ACA, Section 1557
Joint Commission
CCBHC (Certified Community Behavioral Health Clinic)
Required as part of the application process for Federal Grants
CCBHC (Certified Community Behavioral Health Clinics (CCBHCs) are designed to provide a comprehensive range of mental health and substance use disorder services, particularly to vulnerable individuals with the most complex needs )

4. Language access PLAN Alignment: Goal:
Integral Care provides access to timely, quality language assistance services to individuals with Limited English Proficiency.
Alignment:
Strategic Plan
Goal# 2: Improved health outcomes are achieved through implementation of high quality services and continuous innovation.
Objective 2.1: Increase access to services.
Objective 2.2: Make available evidence-based services and promising practices that meet or exceed industry standards.
Other Agency Efforts:
Cultural Competency
CLAS
CCBHC

5. Overview
Aligns with HHS Language Access Policy and Implementation Recommendations (2013)
Needs and Capacity Assessment involves agency and community.
Comprehensive, detailed work plan to be finalized by 10/21/2016
Aligns with other agency efforts: CLAS, Cultural Competency, Plain Language, TIC
HHS plan – very detailed and covers all aspects at an organizational level (vs. unit level)
Driven by the needs/capacity assessment with the focus coming from the people we serve and the community.

6. Element 1: Needs and Capacity
Element 2: Oral Language Assistance Services
Element 3: Written Translations
Element 4: Policies and Procedures
Element 5: Notification of the Availability of Language Assistance at No Cost
Element 6: Staff Training
Element 7: Assessment: Access and Quality
Element 8: Stakeholder Consultation
Element 9: Digital Information
Element 10: Provider Assurance and Compliance

7. Current Projects: Interpreter Usage:
Spanish (75%), Vietnamese (9.8%), Arabic (7.0%), Nepali (2.5%), Mandarin (1.5%), and Burmese (1.4%)
3 Relief ASL Interpreters in addition to multiple contracts
Addition of video relay services for ASL and spoken languages
“Direct Connect” for hotline (November 2016)
Certified Medical Interpreters

8. Current Projects: Policy and Procedure (oral, written, testing)
Bilingual Competency Tests (Spanish)
Employee Language Access Resource Page
Flow charts
Instructions
Grievance procedure
Documents
Resources (LEP.GOV, translated documents, iSpeak cards)
Training:
Center wide Language Access training begins October 2016
“Interpreting in a Behavioral Health Setting” for employees in development