A Person Centred Approach to Complex Symptom Management 30 credit module at level HE 7 MSc in Palliative and End of Life Care Pathway Venue: Education Centre at St Lukes (Cheshire) Hospice Dates: 7 th January – 20 th April 2012 The module is aimed at health and social care staff who are in specialist and non specialist roles supporting people living with complex symptoms. The module will enable students to explore the following in the context of complex symptom management: Venue: Education Centre at St Lukes (Cheshire) Hospice Dates: 7 th January – 20 th April 2012 The module is aimed at health and social care staff who are in specialist and non specialist roles supporting people living with complex symptoms. The module will enable students to explore the following in the context of complex symptom management: Successful completion of this module leads to a total of 30 credits at post graduate level Students will focus on: The complexity of what best practice is and how it can be delivered The complexity of what best practice is and how it can be delivered The achievement of the module aims through professional development & the practical dissemination of best practice. The achievement of the module aims through professional development & the practical dissemination of best practice. Successful completion of this module leads to a total of 30 credits at post graduate level Students will focus on: The complexity of what best practice is and how it can be delivered The complexity of what best practice is and how it can be delivered The achievement of the module aims through professional development & the practical dissemination of best practice. The achievement of the module aims through professional development & the practical dissemination of best practice. The nature of complexity The nature of complexity The impact on quality of life The impact on quality of life Paternalism versus patient led approaches Paternalism versus patient led approaches Challenges that can arise as a result of Challenges that can arise as a result of multiple complex symptoms multiple complex symptoms How the complex needs of individuals are met How the complex needs of individuals are met by the provision of services for the many by the provision of services for the many How inter professional working supports the How inter professional working supports the patient patient The constraints of current service provision The constraints of current service provision The evidence base for therapeutic The evidence base for therapeutic intervention and management intervention and management Aetiology and patho-physiology of complex Aetiology and patho-physiology of complex symptoms symptoms The nature of complexity The nature of complexity The impact on quality of life The impact on quality of life Paternalism versus patient led approaches Paternalism versus patient led approaches Challenges that can arise as a result of Challenges that can arise as a result of multiple complex symptoms multiple complex symptoms How the complex needs of individuals are met How the complex needs of individuals are met by the provision of services for the many by the provision of services for the many How inter professional working supports the How inter professional working supports the patient patient The constraints of current service provision The constraints of current service provision The evidence base for therapeutic The evidence base for therapeutic intervention and management intervention and management Aetiology and patho-physiology of complex Aetiology and patho-physiology of complex symptoms symptoms

Facilitation of therapeutic relationships through the use of advanced communication skills 30 credit module at level HE 7; incorporating the National 3-day Advanced Communication Skills Course (Connected); MSc Palliative & End of Life Care Pathway Venue: Education Centre at St Lukes (Cheshire) Hospice Dates: April – July 2012 Aimed at: Health & Social care staff who engage with complex communication situations with, or on behalf of, those with palliative & end of life care needs. The module will enable students to explore the following in the context of therapeutic relationships & advanced communication skills: Venue: Education Centre at St Lukes (Cheshire) Hospice Dates: April – July 2012 Aimed at: Health & Social care staff who engage with complex communication situations with, or on behalf of, those with palliative & end of life care needs. The module will enable students to explore the following in the context of therapeutic relationships & advanced communication skills: Successful completion of this module on person-centred communication leads to a total of 30 credits at post graduate level Students will: Incorporate the evidence-based National Advanced Communication Skills 3-day course (Connected). Incorporate the evidence-based National Advanced Communication Skills 3-day course (Connected). Focus on practice & development of facilitative skills & strategies that support effective communication in complex situations. Focus on practice & development of facilitative skills & strategies that support effective communication in complex situations. Engage with critical learning of their own, & of others, communication behaviours, as well as other factors that influence communication & outcomes for patients/clients, families, multi-professional teams & organisations, relevant to palliative & end of life care. Engage with critical learning of their own, & of others, communication behaviours, as well as other factors that influence communication & outcomes for patients/clients, families, multi-professional teams & organisations, relevant to palliative & end of life care. Successful completion of this module on person-centred communication leads to a total of 30 credits at post graduate level Students will: Incorporate the evidence-based National Advanced Communication Skills 3-day course (Connected). Incorporate the evidence-based National Advanced Communication Skills 3-day course (Connected). Focus on practice & development of facilitative skills & strategies that support effective communication in complex situations. Focus on practice & development of facilitative skills & strategies that support effective communication in complex situations. Engage with critical learning of their own, & of others, communication behaviours, as well as other factors that influence communication & outcomes for patients/clients, families, multi-professional teams & organisations, relevant to palliative & end of life care. Engage with critical learning of their own, & of others, communication behaviours, as well as other factors that influence communication & outcomes for patients/clients, families, multi-professional teams & organisations, relevant to palliative & end of life care. Evidence base for effective communication Evidence base for effective communication Skills/strategies – those that help/those Skills/strategies – those that help/those that hinder effective communication that hinder effective communication Models & frameworks/structures for Models & frameworks/structures for therapeutic communication therapeutic communication Opportunity to explore communication Opportunity to explore communication through experiential learning through experiential learning Self awareness & therapeutic use of self Self awareness & therapeutic use of self Values, beliefs & adaptation to Values, beliefs & adaptation to illness/dying illness/dying Recognising & responding diversely to Recognising & responding diversely to individual communication needs individual communication needs Exploring alternate modes of communication Exploring alternate modes of communication Exploring factors that enhance & impede the Exploring factors that enhance & impede the transfer of learning in the workplace transfer of learning in the workplace