Phase 3 Pre-Launch Briefing PKING Consulting, Inc. | PACERS CM&T, LLC. Change Management Team Phase 3 Pre-Launch Briefing Presented by: Melissa Grimm, ERP Project Manager

Agenda Pre-Launch Info – Ready? Getting Ready for easyPay– Set? Time Clock Registration- Go! Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Pre-Launch info Preparing for Phase 3 Go-Live September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Phase 3 Agencies Going Live July 20, 2014 Human Services - Administration - BARC - Community Partnerships - Family Success - Elderly and Veterans Convention & Visitors Bureau - Convention Center Economic Development Public Works - Highway Construction and Eng. - Highway & Bridge Maintenance - Construction Management - Port Construction - Solid Waste & Recycling - Traffic Engineering - Facilities Management September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

What You Need to Know County has a Go Live Support Plan in place Information for: Directors, Payroll Liaisons, IT support staff & Trainers County has a Go Live Support Plan in place Preparation is the Key to Success Your agency will need to identify Strategic Partners to assist with preparation efforts Strategic Communications Partner Agency Training Coordinator Agency Point of Contact Time Clock Ambassadors September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Agency Strategic Partners Agency Training Coordinators Primary point of contact for Training activities in your Agency Assists in identifying Supervisors and Payroll Liaison who should take Instructor Led class Confirms that employees take the correct training Ensures classroom access for Trainers Verifies equipment is ready and IT support is on-call before and during training sessions Receives training material deliveries for classroom September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Agency Strategic Partners Agency Training Coordinators Training Coordinator Name Office Address for Deliveries Office and Cell Phone Numbers ETS Contact(s): Catrina Stewart-Cosme, Matt Constantine September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Agency Strategic Partners Agency Point of Contact Point person(s) responsible for Time Clock Enrollment & Touch ID Registration Coordinate with Agency staff to greet employees at Time Clock and provide assistance during the first two days using them ETS Contact: Qunea Gordon September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Agency Strategic Partners Communications Partner Responsible for distributing messages related to the project Works with the project team to keep your agency informed OPC Contact: Shelly Turetzky September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Getting Ready for easypay GO LIVE KIT TRAINING COMMUNICATIONS SCHEDULE September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Week of June 23 Go Live Kits Who is it for? Supervisors and Payroll Liaisons (Liaisons to distribute & support checklist completion effort) Go-Live Kit Contents Preparation Checklist – Must be completed, signed by supervisors, and returned to ERP PMO Training Plan and Guide to Training Resources Communications Plan Launch Schedule and What’s Happening When Clock Enrollment Plan w/Activities Timeline Support Desk Information Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Employee Training Foundations Tutorial Required All employees will take the Foundations Tutorials online – (Approx. 25 minutes each) Instructor-led classes for Supervisors & Payroll Liaisons start July 7 Supervisors = ½ day Payroll Liaisons – Full-day “A Day in the Life” Job Aids and Quick Reference Cards September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Communications Plan Agency specific communications to be created by OPC: Pre-Launch Meetings Go Live Kit Supervisors/payroll liaisons to sign up for classroom training When employees (hourly and salaried) may take the mandatory Foundations Tutorials A Day in the Life of a Hourly, Salaried, Supervisor and Payroll Liaison Time Clock Enrollment Support Desk Work with Agency Communications Partner to distribute communications in their Agency September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Phase 3 Schedule 20 July Jun 9 – Jul 11 / Master Data Clean up Sunday Phase 3 Agencies Go Live! Jun 9 – Jul 11 / Master Data Clean up Jun 18 - 20 / Agency Briefings Jun 23 – Jul 18 / Preparation Checklist Activities Jun 23 – Jul 18/ Employee online tutorials July 7 – 17 / Time Clock Registration July 8 – 17 / Supervisor/Payroll Liaison Training July 9 - 18 / Supervisor/Payroll Liaison log into system for final review of data July 20/ Go Live! Phase 3 agencies will run three pay cycles in parallel (in paper and on kronos). September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Time Clock enrollment Phase 3 Agencies: Pre-Launch Briefing Qunea… Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Time Clock Enrollment Touch ID Registration Agency Point of Contact coordinates a schedule for registering employees Supervisors and Payroll Liaisons attend Training Supervisors meet employees at the clocks for registration Supervisors and Payroll Liaisons sign- on to easyPay to verify a successful Touch ID Registration September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Agency Strategic Partners Launching Time Clocks Time Clock Preparation for Go Live – Phase III Form September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Agency Strategic Partners Launching Time Clocks Time Clock Preparation for Go Live – Phase III Form September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Agency Strategic Partners Launching Time Clocks Time Clock Preparation for Go Live – Phase III Form September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Agency Strategic Partners Launching Time Clocks Time Clock Preparation for Go Live – Phase III Form September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Agency Strategic Partners Launching Time Clocks Time Clock Preparation for Go Live – Phase III Form September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Agency Strategic Partners Launching Time Clocks Time Clock Preparation for Go Live – Phase III Form September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Agency Strategic Partners Launching Time Clocks Time Clock Preparation for Go Live – Phase III Form September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Agency Strategic Partners Launching Time Clocks Time Clock Preparation for Go Live – Phase III Form September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Where Can I Find HELP!?! Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Support Where to Get Help Supervisor or Payroll Liaison Agency IT Support Self Service Xpress selfhelp@broward.org 954-357-8600 ETS Service Desk September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Support Known issue: JAVA What is JAVA? Why are we having JAVA issues? What can you do to minimize the impact to your Agency users? JAVA is not the coffee you drank this morning. The JAVA we’re referring to is the environment/language which allows software applications to communicate via the internet. Kronos uses JAVA. JAVA version updates are automatically pushed to ALL County computers about every 3 months. JAVA Warnings pop up because many County applications run on the latest version of JAVA (version 1.7.55), BUT the new Automated Time and Attendance System runs on an earlier version of JAVA (version 1.7.51). Updates to the latest JAVA version could delay a users’ access to the Time and Attendance System. 3. Request that employees communicate any warnings to you immediately, be ready to troubleshoot, and know where to get help. September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Support Browser JAVA Update Warnings ETS is checking the computer browser’s JAVA version before go-live, but you still might have issues. If you receive this message, Click DO NOT ASK AGAIN; and Click LATER and you will not be asked again until the next JAVA update. Notify ETS that you received this message. If users experience this warning: NOTIFY THE ETS SERVICE DESK @ X8600 September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Support Browser JAVA Plug-in Warnings Does the Port get the PUSH updates from ETS? If users experience this warning: NOTIFY THE ETS SERVICE DESK @ X8600 September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Support Preparation Do’s & Don’ts DO confirm that you can access Kronos without any network error messages (e.g., JAVA) DO Log in to Kronos to verify employee data: Can you see all of your direct reports? Are employees assigned to the correct supervisor? Do your employees’ show the correct schedule? DON’T SUBMIT LEAVE REQUESTS DON’T ATTEMPT TO DELEGATE September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

Decisions & takeaways Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

What’s Next Decisions & Takeaways Agencies need to identify: Communications Partner(s) Agency Training Coordinator Agency Point of Contact Time Clock Ambassadors easyPay Go Live Tool Kits for Supervisors & Payroll Liaisons distributed week of June 23rd September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014

What’s Next Decisions & Takeaways Foundations Online Tutorial training is required for all employees The Go Live support process is planned Non-compliance Report to Department Directors We need support of Executive Leadership and Payroll Liaisons to ensure supervisors comply with required deployment checklist activities and return sign-off timely September 21, 2018September 21, 2018 Phase 3 Agencies: Pre-Launch Briefing June 18-20, 2014