c.net5 Direct Management Supplier Briefing Pack August2016

Contents Why Work in Partnership with Comensura? How does Comensura c.net5 work? Timesheet Process Flow Login to c.net5 and Creating Supplier Users c.net5 Direct Management– User Guides Supplier Responsibilities Audit Requirements Agency Workers Regulations Pensions Auto Enrolment Frequently Asked Questions Help

Why Work in Partnership with Comensura?

Why Work in Partnership with Comensura?

How Does Comensura c.net5 Work?

Timesheet Process Flow

Forgotten Your Password? Password Reset Do you require more support? Please contact the Comensura Customer Service Centre. August 2016 Supplier Direct Step 1 To reset your password click on the link which says Forgotten Your Password? Step 3 Your password will be emailed to you. Step 2 Enter the username and email address that was originally used to set you up on Comensura and click on submit. Copyright: Comensura Ltd

How to create a supplier user Do you require more support? Please contact the Comensura Customer Service Centre. August 2016 Supplier Direct Step 1 As a Supplier Admin user you can create other supplier users on c.net, to do this click on Admin and then People Step 3 Complete all mandatory fields marked with an asterisk and click on Save or Save & New to create another supplier user. Step 2 Click on the button Supplier to create a supplier user. Copyright: Comensura Ltd Copyright: Comensura Ltd

c.net5 Direct User Guides

Create a Worker Supplier Direct Step 1 Step 4 Step 2 Step 5 Step 3 Do you require more support? Please contact the Comensura Customer Service Centre. August 2016 Supplier Direct Step 1 Click on the tile named Workers. Here you will see your workers and allow you to create new workers on c.net5 Step 4 All the Equality & Diversity boxes need to be filled out. Step 2 You will see your workers listed and you can use the filter to find workers. To create a new worker click on the Create button. Step 5 To complete and create your worker click on Save or Save & New to create another worker on c.net5. Step 3 In the first tab, general details for the worker needs to be filled out. Those marked with an asterisk are mandatory. Step 6 You can Edit your worker by clicking on your worker. Copyright: Comensura Ltd

Create a Booking  Supplier Direct Step 4 Step 1 Step 2 Step 3 Do you require more support? Please contact the Comensura Customer Service Centre. August 2016 Supplier Direct Step 1 Login to c.net5 Step 4 When creating a new booking all drop downs with the asterisks are mandatory. Step 2 Click on the tile named Bookings. This will take you into your bookings, here you can create a new booking for your workers. Step 3 To create your booking click on the button Create. Each worker has their own booking on c.net5. Continued. A booking can also been created if it does not exist when creating a timesheet.  Copyright: Comensura Ltd

Create a Booking    Supplier Direct Step 5 Step 9 Step 6 Step 10 Do you require more support? Please contact the Comensura Customer Service Centre. August 2016 Supplier Direct Step 5 To find your worker type in any 3 letters from their name. Your worker must be created on c.net5 to find them. Step 9 To complete the booking click on the Save button. Step 6 When your worker has been selected, there is a field to enter in the AWR Parity Effective Date for the worker. Click on Next to continue. The supplier can also Save & Copy to copy the booking details and submit another worker or Save & New to create a new booking and new worker  Step 10 In the bookings you can Edit booking, Delete, Copy or Create Timesheet by clicking anywhere on the row. Step 7 Any compliance items that have not been met are highlighted in red. You can add them here by clicking Add. Compliance items that have been met are shaded in grey, you can Update any compliance items by clicking on the button. If you have multiple workers to create a booking for then you can copy the booking.  Step 8 Once all compliance items have been uploaded for the worker then tick the box to confirm this and Save. A booking is locked except for Start/End date and Status after the first timesheet has been created. 

How to Create a Timesheet Do you require more support? Please contact the Comensura Customer Service Centre. August 2016 Supplier Direct Step 1 Click on the tile named Timesheets. This will take you into your timesheets detail. To create a timesheet if no booking exists fill out the relevant drop downs. Enter in the workers name and select the week ending. Clicking on Save will create a timesheet for the worker with their booking.  Step 2 To create a new timesheet for the worker click on the button Create. Step 5 Enter in the workers AWR Parity Date if applicable. Step 3 If a booking already exists start typing in the workers name or enter in the booking number and click on Search. If no booking exists you can create one by clicking in the check box and Create.  Step 4 Click on Create next to the relevant booking for the worker to create a timesheet. Step 6 Select the Hours Type and then enter in the hours worked for each day and click on Save & Submit when completed. You can Edit or Delete a timesheet if needed when clicking on the header.  A timesheet for a worker can also be created within a booking.  Copyright: Comensura Ltd

How to Create a Timesheet Help Do you require more support? Please contact the Comensura Customer Service Centre. August 2016 Supplier Direct If the compliance items have not been confirmed or uploaded to the worker you will not be able to Save & Submit the timesheet. Highlighted in red click on the link Confirm Compliance. For incorrect timesheets on c.net5 a replacement timesheet can be created. This is done ONLY by the supplier admin user. Replacement timesheets are shown by the yellow flag icon. You can view the history of the timesheet and also view any related timesheets for the replacement. Any compliance items incomplete will be highlighted in red. Those that have been confirmed will be in grey. Once all compliance has been confirmed close the box. You will then be able to submit the workers timesheet. In the related timesheet information you will see the history and the reason for the replacement of the timesheet. Copyright: Comensura Ltd

Create a Replacement Timesheet Do you require more support? Please contact the Comensura Customer Service Centre. August 2016 Supplier Direct Step 1 If you are a supplier admin user you can create a replacement timesheet if needed for an incorrect timesheet that has been invoiced. Search by the timesheet number or invoiced timesheets. Click on Replace. Step 3 Fill in the replacement timesheet with the correct information, Save & Submit when finished. You can only create a replacement timesheet once per week ending! Step 4 The timesheet has now been resubmitted for approval, if needed you can Unsubmit the timesheet and edit the hours ONLY. If a timesheet has been created under the wrong Location or Hiring Manger for example you can change that here when creating a replacement.  Step 2 Select the replacement reason and add comments. Click on Create. You can view the history and view related timesheets if needed.  Copyright: Comensura Ltd Copyright: Comensura Ltd

Searches  Supplier Direct Do you require more support? Please contact the Comensura Customer Service Centre. August 2016 Supplier Direct On c.net5 you are able to search for information using Workers, Bookings and Timesheets. Clicking on the tile or on the tool bar will navigate you to the information. You can view all your active Bookings and can search for bookings . You can search via the Filter and can turn the summary information on or off and you can filter the bookings to be able to view by Hiring Manager, Job Title or Location of bookings.  You can search for your workers under Workers and turning the filter on and using the fields to search for specific detail and Apply. You can search for timesheets based on their current status by clicking on the button or Search. You can also Filter information using the drop down options. Copyright: Comensura Ltd

Supplier Responsibilities

Audit and Compliance

Agency Workers Regulations

Pensions Auto Enrolment

Pensions Auto Enrolment Supplier Pension Template Report Example - highlighted columns will need to be completed. We do not supply this data as it is considered personal or sensitive personal data, therefore each supplier is required to seek approval from the relevant candidate to supply it and then submit the report to us.

Frequently Asked Questions Q: What do I do if my candidate timesheets have not been approved ? A: Ask your candidate to ask their timesheet approver to login and approve. Contact the Customer Service Centre and we will contact the timesheet approvers and escalate if necessary to the Key Customer contact. Q: Who do we contact if our invoices have not been paid? A: Please email finance.admin@Comensura.co.uk with details of the invoice number & date and your supplier system number – located in c.net5. Comensura Supplier Agreements work to a ‘pay when paid’ self bill system. Any delay with Customer payment to us may cause delay to Suppliers. Who do we contact if the booking pay rate is incorrect? Q: What do I do if I we make a mistake submitting hours on a timesheet? A: if the timesheet has not been invoiced, contact the Customer Service Centre and they can arrange to un-approve the timesheet. You can then adjust the hours and resubmit for Customer approval. If the timesheet has been invoiced, your system administrator can arrange to replace the timesheet for approval. Please ensure this is done correctly as you will only have one chance to replace! If there is a mistake on the timesheet due to pay or bill rates, you will need to download a Vendor Adjustment form from the c.net5 HELP section. Complete and then email to finance.admin@Comensura.co.uk

Use he HELP section on c.net for non urgent queries XXX XXXX XXX Comensura are a supply management specialist who manage the supply of temporary, permanent, consultant labour in the Public, Private and Non for Profit Sectors. Customer Service Centre

Your Useful Contacts Customer Service Centre Please use this space to add your own contact numbers or notes: Customer Service Centre Customer Service Centre: 0871 222 6836 Comensura Account Team: veoliasupport@comensura.co.uk Do you require more support? Please contact the Comensura Customer Service Centre.