Introduction to People and Organizations. Lim Sei Kee @ cK

INTRODUCTION The study of People & Organizations is very interesting and challenging. The study of P & O relates to the expected behavior of an individual in the organization. No two individuals are likely to behave in the same manner in a particular work situation. The field of the organizational behaviour does not depend upon deductions based on gut feelings but attempts to gather information regarding an issue in a scientific manner under controlled conditions.

It uses information and interprets the findings so that the behavior of an individual and group can be canalized as desired. Large number of psychologists, social scientists and academicians have carried out research on various issues related to organization behaviour. Employee performance and job satisfaction are determinants of accomplishment of individual and organizational goals.

Sharpening and Refining Common Sense Organizational behavior sharpens and enlarges the domain for common sense. Organizational behavior knowledge also refines common sense by challenging you to reexamine generally accepted ideas that may be only partially true—such as inactivity reduces stress for everybody

Skill Development in OB Experiential exercises (learn by doing) Conceptual information and examples Feedback on skills and performance Conceptual knowledge and behavioral guidelines Frequent practice

A FRAMEWORK FOR STUDYING ORGANIZATIONAL BEHAVIOR The three levels of study in organizational behavior are: individual level groups and interpersonal relations level organizational system and the global environmental level.

Individual Individual differences Learning, perception and attribution Attitudes, values and ethics Creativity Motivation

Group and Interpersonal Communication Group dynamics Teams Leadership Power, politics and influence Conflict, stress and well-being

Organizational System Structure and design Culture Change and knowledge management Cultural diversity

ACTIVITY Split into two groups: GROUP 1: Discuss what do you expect from your employees. From organization perspective. GROUP 2: Discuss what do you expect from the organization. From employee point of view.

GROUP 1: Organization’s Perspective Punctual, fast-learner, able to share ideas, creative and multitask, able to work in groups, follow rules and regulations, productive, past work experiences, flexibility in work, enthusiastic, responsible, no criminal record, good communication skills, friendly and outgoing, treat with respect, keen to learn new things, good time management, well grooming, independent worker, able to work under pressure, good productivity, active in participation

GROUP 2: Employee’s perspective Standardized salary scale, training and development facility, flexibility in work schedule, better promotion chances, safe & hygienic working conditions, reasonable benefits and bonuses, job security, treat with respect.