R-COD model readiness in FR David Bouvet, Cyril L'Orphelin COD19, Bologna IT 1

Goals and Agenda R-COD & 1st line support organization People Shifts Tools & share of responsibilities Communication C-COD Knowledge sharing Short term problems Regional helpdesk

1st line support R-COD & 1st line support are the same team Stuffing : 2 persons from IN2P3-CC 2 other persons from IN2P3-CC will join in the near future Need to discuss with other French sites for stuffing On-duty tasks Analysing new SAM alarms in regional dashboard at CIC portal Also watching other monitoring tools (Nagios, Gstat)‏ Using SAMAP for checking if the problem is solved Assists sites Duty shifts ~8 hours, 5 days in a week coverage weekly rotation one person each day

1st line support Communication Knowledge sharing Email (All 1st line + on-duty supporter mailing list) Handover on mailing list for communication between shifters Notes in regional dashboard Knowledge sharing Wiki page will be set up

R-COD On-duty tasks Looks at regional dashboard for old alarms Raises tickets Escalates cases to C-COD Duty shifts Acting 2 times a day (morning and evening shifts) One person for entire week Communication Reads notes from site and 1st line in regional dashboard If needed asks 1st line via mailing list Reachable through e-mail Handover through weblog Regional helpdesk R-COD in FR will use Xoops/XHelp helpdesk which is interfaced with GGUS

C-COD Currently 2 representatives David Bouvet - main C-COD representative Cyril L'orphelin - deputy