1. INFSO-RI-508833 Enabling Grids for E-sciencE www.eu-egee.org EGEE 1 st EU Review – 9 th to 11 th February 2005 CERN

2. Enabling Grids for E-sciencE INFSO-RI-508833 LCG-EGEE Operations 2 Content SA1 – Core Infrastructure Centers –Definition –Operational tool Cic Operations –Cic-on-duty  Definition  Procedure  Operations –Monitoring tools Scenarios of escalation –Severity –Deadline Expiration Next steps

3. Enabling Grids for E-sciencE INFSO-RI-508833 LCG-EGEE Operations 3 –Operate essential grid services and act as Grid Operation Center –Objectives  Transparency  Information sharing - 24x7  Troubleshooting in conjonction with ROCs –Current state of operations  Procedures defined and used  Monitoring tools and in-depth testing  Communication tool  Problem Tracking Tool CIC [This sketch has been provided by Pierre Girard] [This map has been provided by Matt Thorpe] CIC RC ROC RC ROC RC ROC RC ROC RC OMC

4. Enabling Grids for E-sciencE INFSO-RI-508833 LCG-EGEE Operations 4 CIC Web Portal http://cic.in2p3.fr/ Objectives of CIC portal –Centralized tool for Egee actors to use  Functional needs –Communication tool for inter-operability  Needs and feedback  CICs pro-active resolutions –Provide a repository  Knowledge: configurations, published sites data, Faqs  Procedures and processes  Existing tools

5. Enabling Grids for E-sciencE INFSO-RI-508833 LCG-EGEE Operations 5 Cic-on-duty Cic–on-duty agenda weekly shifts – 8/5 GGUS, ROC User-support, mail Monitor, diagnose troubles Contact site administrators, ROC Problem Tracking Tool Follow-up GDA meetings COD meetings Log file

6. Enabling Grids for E-sciencE INFSO-RI-508833 LCG-EGEE Operations 6 Cic operational procedure [This procedure is provided by OMC] High level abstraction of core tools results Link all existing tools  monitoring  diagnosis  communication mail follow up log CIC Operations https://cic.in2p3.fr/index.php?id=cic&subid=cic_dash2 Ops Procedure

7. Enabling Grids for E-sciencE INFSO-RI-508833 LCG-EGEE Operations 7 Cic-on-duty Dashboard https://cic.in2p3.fr/pages/cic/framedashboard.html All-in-one dashboard

8. Enabling Grids for E-sciencE INFSO-RI-508833 LCG-EGEE Operations 8 Selection of Monitoring tools GIIS MonitorGIIS Monitor graphs Sites Functional Tests GOC Data Base Scheduled Downtimes Live Job Monitor GridIce – VO viewGridIce – fabric viewCertificate Lifetime Monitor Note: Those thumbnails are links and are clickable.

9. Enabling Grids for E-sciencE INFSO-RI-508833 LCG-EGEE Operations 9 Scenarios of escalation : 1/2 TZR GIIS Goc Wiki Ticket status

10. Enabling Grids for E-sciencE INFSO-RI-508833 LCG-EGEE Operations 10 Scenarios of escalation : 2/2 1st mail Blacklist Deadline Problem still there Next deadline Action taken

11. Enabling Grids for E-sciencE INFSO-RI-508833 LCG-EGEE Operations 11 Next steps Unification of information coming from various test tools Move to GGUS [This display based on RGMA is provided by the russian federation] http://www.ggus.org