1. EGEE-III INFSO-RI-222667 Enabling Grids for E-sciencE www.eu-egee.org EGEE and gLite are registered trademarks ROD model assessment ROC SEE By E. Atanassov, T. Gurov, and M. Durchova COD-21

2. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 Support model Workflow Tools Knowledge Summary Contents COD-21, Barcelona, 21 – 25 Sep, 2009 2

3. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 Support Model 1 st line supporters: – Analyse new SAM alarms in regional dashboard at CIC portal – Also watch other monitoring tools (Nagios, Gstat)‏ – 1 st line supporters can open tickets in regional helpdesk when they believe an alarm requires such ticket. If no resolution within 24 hours – country R-COD member reacts. If no action from country representative within 48 hours – BG team opens ticket. Communication within a country depends on the situation within the country – in some cases small number of sites and direct contact between 1 st line support and site administrators. COD-21, Barcelona, 21-25 Sep, 2009 3

4. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 Support Model Regional staff: Bulgaria – Emanouil Atanassov (alternate Mariya Durchova R-COD)‏ Serbia – Antun Balaz Greece - Ioannis Liabotis Israel – Rafi Sadowsky Turkey – Feyza Eryol Cyprus – Andoena Balla Romania - Alexandru Stanciu COD-21, Barcelona, 21-25 Sep, 2009 4

5. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 Support Model 1st line supporters teams: Bulgaria – E. Atanassov, T. Gurov, M. Durchova, S. Ivanovska, R. Goranova-total 5 persons Serbia – A. Balaz, D. Vudragovic, B. Ackovic, D. Stojiljkovic, V. Slavnic – total 5 p. Greece - I. Liabotis - more than 15 p. Israel – R. Sadowsky Turkey – F. Eryol Cyprus – A. Balla Romania - Alexandru Stanciu COD-21, Barcelona, 21-25 Sep, 2009 5

6. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 Workflow Set off the “ok alarms” site by site takes a lot of time Advise: to have a option for putting off all the “ok alarms” (button in the COD dashboard)‏ With 45 “certified” sites, during the period of May- August: M0 - New ALARMS younger than 24h M4 - ALARMS CLOSED with status OK Record # of items (tickets and alarms) treated on 3 June : 103 COD-21, Barcelona, 21-25 Sep, 2009 6

7. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 Workflow Comparative metrics COD-21, Barcelona, 21-25 Sep, 2009 7

8. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 Tools Regional Dashboard –For daily operations SAM –To check errors in detail GSTAT –to check the consistence of published information GOCBD –to check additional site specifications UI –To perform our tests COD-21, Barcelona, 21-25 Sep, 2009 8

9. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 Tools Regional nagios – nagios.egee-see.org –Tests run using ops.vo.egee-see.org supported at all sites Submission of tickets directly to regional helpdesk – available from https://portal.ipp.acad.bg:7443/nagioshttps://portal.ipp.acad.bg:7443/nagios Country level monitoring portals – under way COD-21, Barcelona, 21-25 Sep, 2009 9

10. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 Tools COD-21, Barcelona, 21-25 Sep, 2009 10

11. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 Tools COD-21, Barcelona, 21-25 Sep, 2009 11

12. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 Knowledge Sharing Knowledge base on regional helpdesk – option send ticket to knowledge base More organized contributions - wiki.egee-see.org GOCwiki page E-mail correspondence between the teams F2F communication and sharing the experience for BG team 12 COD-21, Barcelona, 21-25 Sep, 2009

13. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 Summary Some “click” optimization over the OK alarms is needed Fast communication part between the FLS teams? COD-21, Barcelona, 21-25 Sep, 2009 13