RUSSIA ©HANNA.O & FLORENCE

ABOUT RUSSIA ©HANNA.O & FLORENCE High context culture Polychronic culture Population in Russia about 144 million The largest religion in Russia is Orthodox Capital: Moscow Russia is home at least to 190 ethnic groups ©HANNA.O & FLORENCE

COMMUNICATION ©HANNA.O & FLORENCE High context and polychromic culture Patience is essential Most Russians don’t trust people who are “all business” Sincerity and trust is important for building relationship It is best to act formal when you first make an eye contact If you are asked for a favor you have successfully built a relationship Typical greeting is a formal with handshake and direct eye contact In formal situations full name should be used; First name, middle name and last name. Middle name is version of father’s name Small talk is not that popular in Russia than in USA, but it does exist there But most Russians do not see value of small talk ©HANNA.O & FLORENCE

COMMUNICATION ©HANNA.O & FLORENCE Women and old women are very respected English language level vary enormously in Russia People listen silently and with only little body language. This does not mean that the listener is disinterested or does not understand. Russians need time and space to take part fully in conversation Russians believe more in spoken things than written things Safe topics to talk with Russians when you are meeting first time are for example: sports, literature and weather ©HANNA.O & FLORENCE

HIGH CONTEXT AND POLYCHRONIC CULTURE Reading between the lines Information is taken from the situation, unspoken communication POLYCHRONIC Doing several things at the same time Interruptions and changes are allowed Flexible timing ©HANNA.O & FLORENCE

MASCULINITY AND POWER DISTANCE Russia is not very masculine country But very power distance country ©HANNA.O & FLORENCE

UNCERTANITY AVOIDANCE Russians feel very much threatened by difficult situations With strangers Russians appear very formal and distant Formality is sign for respect ©HANNA.O & FLORENCE

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DINNER ETIQUETTE ©HANNA.O & FLORENCE Russian people are usually in time or not more than 15 minutes late Not in business situations dress code is more flexible; you should wear clothes that you might wear in office. You should show respect for guests by wearing decent clothes. Russians often offer a help for hostess so you should accept help. Accept also gifts The oldest or most honored should be served first. Elbows should not be resting in the table, hands should be visible all the time Bred should be served with gravies and sauces. ©HANNA.O & FLORENCE

SOURCES ©HANNA.O & FLORENCE IMPROVE YOUR GLOBAL COMPETENCE, BARTLETT AND DAVIDSON , 2003 http://www.gks.ru/free_doc/new_site/population/demo/popul2016.xls http://waytorussia.net/Practicalities/Traditions.html http://www.worldbusinessculture.com/Russian-Business-Communication-Style.html http://geert-hofstede.com/russia.html http://www.kwintessential.co.uk/resources/country-profiles.html http://www.kwintessential.co.uk/resources/global-etiquette/russia-country-profile.html http://www.kwintessential.co.uk/intercultural-business-communication/tool.php http://understandrussia.com/small-talk/ http://www.tmf-group.com/en/media-centre/resources/top-challenges/emea/russia https://www.communicaid.com/cross-cultural-training/blog/challenges-of-doing-business-in-russia/ ©HANNA.O & FLORENCE

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