MIGRATING TO NEW TECHNOLOGY ICAU3019B

Purpose Enable you to apply and transfer skills and knowledge to new and upgraded technology in order to solve organisational problems

Learning outcomes Apply existing knowledge and techniques to new technology Apply advanced functions of the technology to solve organisational problems Apply new functions of upgraded technology 

Grade Code 72 Class mark Grade 83% 70% 50% All other cases DISTINCTION CREDIT PASS FAIL In addition to an overall pass, you must pass each assessment event where there is a "yes" in the "must pass" column. 

Criteria Apply current knowledge to evaluate and explore new technologies Employ new technology with minimum disruption to users Ensure new technology meets user requirements and solves organisational requirements Make use of new technology to improve productivity and efficiency 

Changing Technology To understand the future … look at the past Observe and learn from history 

Technology will continue to CHANGE the challenge is to make effective use of new technology as it appears 

Applying New Technology As computer technology expanded, and became more powerful and cheaper, other uses were discovered. Today, it is used in a wide range of disciplines, including electronic commerce, multimedia, education and entertainment. New technology often means new skills need to be applied to existing businesses. The fundamental nature of the business does not change but the way it is conducted does. For example banking relies on online services, selling on the internet replaces sales representatives, the taxation department actively encourages electronic lodgment of tax returns. Education has embraced online learning and embraced the virtual classroom.

What is a strategy? A tactic or an approach to the way something is to be done 

IT Strategic Planning How can IT help the organisation perform better? software, hardware, communications Not all advances are appropriate Any change has an element of risk Planning increases the chance of new technology benefiting the organisation 

IT Strategic Planning gives direction for new technology IT exists to support the achievement of business objectives … for example increase market share by 10% in 12 months reduce costs by $10,000 per year 

more examples … increase efficiency by increasing production by 10% with current staffing levels increase quality by reducing the number of defects by 10% increase customer service by developing a special relationship with profitable clients 

Develop an IT Strategic Plan Develop the business strategy Identify IT strategies Analyse the IT strategies Select the most appropriate IT strategy Develop a plan to implement IT strategy 

The Business Strategy The business plan sets the direction of the organisation and is relevant to many areas of the organisation Human resources Production Sales and marketing Information technology 

The business strategic plan the way the organisation does what it does a statement of what actions the organisation will take to support its goals usually for 1 to 3 years ahead See following example

Examples of actions to support business goals Planned Action Increase market share by 10% in the next 12 months Sell more products by introducing a telemarketing campaign Reduce costs by $10,000 per year Automate a labour-intensive function Increase efficiency by increasing production by 10% with current staffing levels Implement a more efficient production control system Increase quality by reducing the number of defects by 10% Increase the number of inspections of products during production Increase customer service by developing a special relationship[ with profitable clients Identify profitable clients and their requirements

Business Planning Techniques To be successful, all businesses, whether large or small need to plan! If you fail to plan, you plan to fail 

Know your industry In what areas is there an increasing demand in your business field? In what areas of your business is there a declining demand? How can you increase customer satisfaction? How can you reduce costs? 

S W O T Strengths Weaknesses Opportunities Threats the things the organisation is good at Weaknesses the things the organisation can improve on Opportunities advantages to be gained from external environment Threats forces that can adversely affect the business 

a SWOT strategy select ONE idea for improving your business apply a SWOT analysis to that idea 

Analysing strategies: Issues to explore How much will technology cost? When will the technology be available? How long will it take to implement? How well will IT systems support the business plan

More issues to explore What effect will change have on the organisation? What effect will the new system have on existing systems? What existing systems have to be changed? Will policies and procedures have to be changed? 

Develop implementation Plan Will this involve new hardware? software? Communications Purchasing packages? Developing own software? Training? Procedures? Security? 

To implement … or not The plan should include A schedule of implementation Expected costs With all the information provided, management can make a decision on what parts of the strategy, in not all, to implement 

Benefits of new technology Organisations are extremely competitive Business organisations continually need to increase profits Increase market share Reduce costs Non-profit organisations – governments, charities – Provide improved services at less cost 

Some possible benefits of NT New business opportunities Increase in existing business Greater efficiency Greater competitive advantage Improved management and work practices 

New business opportunities New technology often creates business opportunities for NEW business to start up and take advantage of the new technology: Internet Internet providers (ISPs) Web pages Advertisements for the internet Communications and networks Linking organisation’s computer systems 

Increasing existing business Technology can enable existing business to increase their operations Banking - ATMs enable banking transactions at any time of the day 

Increasing efficiency The automation of systems, particularly labour-intensive ones, eg banking ATMs - it costs less to have a customer make an ATM transaction than to have a teller serving that customer 

NT benefits for consumers too Smart cards – like a private bank – when the money runs out more credits need to be purchased 

Productivity and efficiency gains Productivity gains result from being able to do a job more efficiently and ultimately at less cost by: Producing more for the same or less effort Car manufacturer more cars, same time Producing the same amount at less cost Car manufacturer same number of cars, less cost 

Reducing labour costs Cost of labour is a BIG expense Many productivity gains reduce labour costs Supermarkets Automated checkout Automated inventory Price changes – database Internet shopping – groceries, books 

Social effects of new tech Many jobs disappear or are redefined 

Summary IT has changed rapidly IT’s rate of change is increasing Changes have occurred in organisations and society IT has become accessible to everyone Planning for new tech is called IT strategic planning Business needs bring about technological change New technology provides new business opportunities The benefits of new technology include improved productivity and efficiency  the end