Marquette General Hospital We Are…Team Yoopers 4 Life… 2 time Forward Focus Karaoke Champions Marquette General Hospital A Duke LifePoint Hospital Regional Medical Center for the U.P. Level ll Trauma Center 24 Bed ICU/CCU Marquette, Michigan



THINK ABOUT WHO YOU NEED TO SUCCEED! We began our Forward Focus team with members from ICU/CCU, nursing administration, emergency dept., operating room, our CMO and Wendy, our UW OTD representative. This created multidisciplinary “buy in.” From there we established a “core” of donation experts.

Breed Enthusiasm! In-services Newsletter posted in all departments Education, education, education! In-services Newsletter posted in all departments Orientees with all donor patients Constant donation chatter by FF team Role modeling by donor champions CMO support of PDSA and education of medical staff Education of senior administration

Community Awareness News articles , TV coverage = “The Rhonda effect” Remembrance Ceremony Run 4 Life

Engage / “Badger” the Physicians We used to be happy just to have them leave us alone and they were happy to do so! Now with physician engagement our OTPD went from less than 2 up to 3.67.

WE are the “hub,” the “core,” the “engine” that makes organ donation successful. Increased pool of Experts, Champions, Advocates Remote EMR Access for OPO real-time Interdepartmental collaboration ED, OR, etc. OPO Presence Management Support for 2:1 patient staffing Community Awareness Physician Engagement ICU Staff Awareness, Education, Experience YOOPERS 4 LIFE

Summary Core team of experts & UW OTD presence Physician engagement & education ICU staff education , awareness, & experience Increased pool of experts , champions, & advocates Interdepartmental collaboration Increased community awareness Management support and 2:1 staffing plus orientee Remote EMR access for UW OTD staff Improved communication with UW OTD and between our staff

The Future 24/7 Call Team Increase pool of experts Engage more physicians Educate, educate, educate Physician Champion in ED Community events Family support and education

How to get 2:1 Staffing Educate senior management about donor reimbursement Critical care charge Relate donation to mission, vision and values Charges vs. DRG Better donor management = higher reimbursement Educate how donation is good for the hospital

A special thanks to our team members… Gail Brandly, MGH Michelle Brittnacher, MGH Trish Bough, MGH Lacy Gregg, MGH Kim Grutt, MGH Kary Sheldon, MGH Wendy Mardak, UW OTD Heather Murphy, ThedaCare