North Carolina Workforce Development System June 1 2017

Overview NCWorks System Role of the Department of Commerce Funding Structure Workforce Innovation and Opportunity Act (WIOA) Role of the Local Workforce Development Boards Responsibilities Integrated Service Delivery Where we can help

NCWorks System The Division of Workforce Solutions (Department of Commerce) is a key member of the NCWorks System Apprenticeship Adult, Dislocated Worker, Youth (WIOA Title 1) Wagner-Peyser (WIOA Title 3) Veterans Agriculture Trade Adjustment Assistance

Division of Workforce Solutions Workforce Innovation and Opportunity Act Funding $80,366,911 Division of Workforce Solutions (program oversight and grant administration) W I O A Title 1 Adult Dislocated Worker Youth Local Workforce Development Boards U.S. Department of Labor PY2016 Adult - $20,492,497 (85%) Dislocated Worker - $18,628,998 (60%) Youth - $21,450,065 (85%) Total - $60,571,560 (75% of Total) Title 3 Wagner-Peyser Taxpayer $19,761,644 PY 15 funding - $3,199,257 3% Increase of $102,287

So what is WIOA?

What is WIOA? Workforce Innovation and Opportunity Act Federal law passed by Congress and signed by President Obama in July 2014 Full implementation July 2016 Replaces the Workforce Investment Act (WIA) passed in August 1998 for sunset in August 2003

WIOA Overview – Core Programs WIOA brings together federal investments in skill development Employment and training services Title 1 – Adult, Dislocated Worker, Youth (local Workforce Development Boards through Commerce) Title 3 – Wagner-Peyser (Commerce) Adult education and literacy programs Title 2 – Adult Education and Literacy (Community Colleges) Programs that assist persons with disabilities obtain employment Title 4 – Vocational Rehabilitation (Health & Human Services)

WIOA Purpose – Title 1 To provide workforce investment activities, through statewide and local workforce development systems, that increase the employment, retention, and earnings of participants, and increase attainment of recognized postsecondary credentials by participants, as a result, improve the quality of the workforce, reduce welfare dependency, increase economic self-sufficiency, meet the skill requirements of employers, and enhance the productivity of the Nation.

WIOA Title 1 Process Isothermal Planning and Development Commission County Commissioners: Agree to create a local area Request designation from the Governor Develop a consortium agreement Select a fiscal agent to receive and administer WIOA funding Nominate members to local workforce development board Rutherford McDowell Cleveland Governor designates local areas through consultation with the NCWorks Commission and chief elected officials based on: Areas consistent with labor market areas Consistent with regional economic development areas Have available federal and non-federal resources necessary to effectively administer activities Polk Isothermal Planning and Development Commission

Local Workforce Development Board Membership Workforce – people that represent employee groups, training providers, apprenticeship

Local Workforce Development Board Has A Dual Focus Local/Regional Workforce System Coordination WIOA Resources and Outcomes Boards have a responsibility to oversee the title 1 programs But also to be the regional conveners of workforce programs and stakeholder and developing a coordinated system Challenge is to find the right mix Some boards have one committee that focuses on the title 1 oversight and the full board is strategic – this keeps boards from getting bogged down

Local Workforce Development Board Functions Develop and submit a local plan Workforce research and regional labor market analysis Convening local workforce stakeholders, brokering and leveraging support for workforce development activities Lead efforts to engage a diverse range of employers Lead efforts to develop and implement career pathways Identify and promote proven and promising practices Develop strategies for using technology to maximize accessibility and effectiveness of the local workforce development system by employers and workers

Local Workforce Development Board Functions Program oversight in partnership with chief elected officials Conduct oversight for local youth activities, local employment and training activities, and NCWorks Career Center system Ensure appropriate use and management of funds Maximize performance outcomes Negotiation of local performance accountability measures Selection of NCWorks Career Center operators and service providers Coordination with education providers Coordination with education providers Local education and training providers Adult basic education (Title 2) Career and technical education (Perkins) Local agencies administering education for vocational rehabilitation

Local Workforce Development Board Functions Budget and administration Develop a budget for the activities of the local area consistent with the local plan Administration of grant funds (chief elected official serves as the local grant recipient and is liable for any misuse of grant funds) Annually assess the physical and programmatic accessibility for individuals with disabilities Coordination with education providers Local education and training providers Adult basic education (Title 2) Career and technical education (Perkins) Local agencies administering education for vocational rehabilitation

Local Elected Officials Appoints members Selects a grantee Regional WDB Administrative Entity Selects service provider(s) for Title 1 services Hires a Director and staff Oversees Career Centers WDB Director Manages contracts and reports to WDB NCWorks Career Center

NCWorks Career Centers How do NCWorks Career Centers Work?

Regional Operations Director DWS Regional Operations Director Regional WDB Director Partners to manage Career Centers NCWorks Career Center Operator Contractor – Title 1 services providers DWS staff – Title 3 services provider NCWorks Career Center

NCWorks Career Center Oversight Workforce Development Board Know the needs of the community – be demand driven Determine the number and locations of centers Work with agency partners to maximize center resources Provide oversight to the local re-certification process Select an operator Select a service provider(s)

NCWorks Career Center Operations Workforce Development Board Director Partner with DWS Regional Operations Director Implement integrated service delivery model Cross-train staff Hold all staff accountable for common performance measures

What is Integrated Service Delivery? Customer-service focused, not programmatic silos Model that values both skills development and job placement Increases the number of people gaining new skills Streamlines service delivery and removes bureaucratic barriers Redesign of employer services Everyone working towards the same performance goals

Workforce Services Prior to Integrated Service Delivery I can help you find training to qualify for a job. Workforce Services Prior to Integrated Service Delivery I can help you find training to qualify for a job. Title 1 Services TAA Services Center services are provided by different staff Spending valuable time and resources I can help you get a job if you’re a Veteran. I can help you find a job. Veterans’ Services Title 3 Services Customers go from one person to another to receive services

Integrated Service Delivery We can help you get all the services you need to get a job. Changes the way we serve our customers when they walk in our doors

Integrated Service Delivery Jointly selected by WDB Director and DWS Regional Operations Director Center Manager Register Orientation Assessment Welcome Team Employment Team Skills Team Develop career plan Assess skills, experience Connect to training Explore career options Job Search Job referrals Employer Services Team Labor market info Job fairs Posting jobs Referring candidates

Local Area Performance Federal measures set by WIOA State measures set by NCWorks Commission NCWorks Career Center measures (under development)

WIOA Federal Performance Measures Adults and Dislocated Workers Percent employed 2nd quarter after exit Percent employed 4th quarter after exit Median earnings 2nd quarter after exit Credential attainment within 4 quarters after exit Youth Percent in education, training, or employed 2nd quarter after exit Percent in education, training, or employed 4th quarter after exit Employers Indicators of effectiveness in serving businesses (TBD) Measures are looking at the quality of the service provided – looking whether or not a person had a job 6 months and 1 year after receiving services

State Performance Measures Outreach and Engagement Provide staff-assisted services equal to or greater than the number of unemployed people in the area Provide staff-assisted services to at least 2% of the youth living in poverty in the local area Provide staff-assisted services to at least 5% of the total private businesses in the local area At least 10% of all private business receiving staff-assisted services will be new customers At least 25% of all private businesses receiving staff-assisted services will be small business, less that 100 employees

State Performance Measures Skills Gap Provide training services to at least 3% of adult participants Enroll at least 25% of youth served in the WIOA Youth program in a work- based learning activity Process Engage in the creation of at least two NCWorks Certified Career Pathways All career centers in the local area will be certified career centers

DWS and Local Area Partnership DWS Regional Operations Director and WDB Director work together to: Manage Career Centers Meet performance measures Identify training needs Determine cost sharing DWS state office provides: State policy Technical assistance team Training for staff IT support

Questions?