Operations and Administration Committee Meeting| January 12, 2016 ANYONE WISHING TO SPEAK BEFORE THE VOTE ON ANY AGENDA ITEM MUST FILL OUT A PURPLE FORM ON THE SIGN-IN TABLE. COMMENTS WILL BE LIMITED TO THREE MINUTES. Audience Questions and Comments PERSONS WISHING TO SPEAK MUST FILL OUT A WHITE FORM, LOCATED ON THE SIGN-IN TABLE, BEFORE THE MEETING. COMMENTS WILL BE LIMITED TO THREE MINUTES.

Operations and Administration Committee Meeting| January 12, 2016 CHAIR REPORT

EXECUTIVE MANAGEMENT REPORT January 12, 2017 Justin T. Augustine, III

Operations Report December 2016 January 12, 2017

Operations December Accidents BUS – 12 Traffic Accidents/ 4 requiring retraining 0.80 Preventable accidents per 100,000 miles STREETCAR – 8 Traffic Accidents/ 1 requiring retraining 0.85 Preventable accidents per 100,000 miles LIFT – 4 Traffic Accidents/ 1 requiring retraining 0.93 Preventable accidents per 100,000 miles

December 2016 Accident Map Report (Fixed, Streetcar, and Paratransit)

Passengers Per Revenue Hour YTD Passengers Per Revenue Hour Operations System Usage December 2016 Mode Passengers Per Revenue Hour YTD Passengers Per Revenue Hour Bus 21.70 24.00 Streetcar 38.10 42.70 Paratransit 1.80 1.90 TOTAL 23.30 25.50

On Time Performance Bus – 74.27% Streetcar - 72.24% Operations On-Time Performance December 2016 56% of all lines experienced detours or service interruptions, 37 service disruptions, including 6 long-term detours affected service in December. On Time Performance Bus – 74.27% Streetcar - 72.24% Paratransit – 81.60%

12 Incidents causing 30 minutes delay or more in service delivery Operations On-Time Performance December 2016 12 Incidents causing 30 minutes delay or more in service delivery 37 short term detours Related to holiday events, parades, construction or routes blocked by accidents. 6 Long term detours: All related to construction. 55- Elysian Fields Line experienced the most short term detours with five (all due to events or parades in the FQ) Most of lines with multiple short term detours stop on the lower part of Canal Street (5, 10, 11, 12, 16, 47, 48, 55) and were disrupted by holiday events.

Ridership Statistics – December 2016

Call Center Statistics Operations Call Center Statistics December 2016 Average Time on Hold: 1 minute and 38 seconds Time to Close Complaint: 2.93 Average days to close 158 complaints Abandoned Calls: 16.20% December 2016 FIXED-ROUTE BUS   STREETCAR PARATRANSIT OTHER TOTAL COMPLAINTS 119 22 5 12 158 VALIDATED COMPLAINTS 64 10 4 84 COMMENDATIONS 2 1

Service Disruptions: 5 Lines Short Term Detours: 14 Lines Long Term Detours: 6 Lines Customer Complaints for December 2016 - Driver-Pass Up - Driver-Attitude - Driver-Running Late - Other (Complaints)

Maintenance Statistics Operations Maintenance Statistics December 2016 MAINTENANCE Highlights and Analysis:   Total number of in-service mechanical road calls for the month of December were Bus-56, Streetcar-9 and Paratransit-1. During the month of December the miles between mechanical failures system-wide were 11,026 miles.  

ADA Report

ID Center Stats and Highlights Operations December2016 ID Center Stats and Highlights   Provided service to 539 individuals 242 ID cards were issued (64 Senior, 66 Medicare, 79 ADA and 33 Fixed Route Disabled) Eligibility received 120 applications, approved 89, denied 24 and mailed 51. 22 reduced fare applications were also received and processed. 91,425 individuals paid $0.40 discount fare on fixed route 3,640 ADA certified clients rode free on the fixed route. There were 1,941 wheelchair passengers, 6,906 bike riders. Five complaints filed through LISTEN complaint system: 2-late driver, 1-vehicle no show, 1 -operator attitude, and 1 -reckless and rude operator.  

Paratransit Report Trips requested = 22,806 Trips Completed = 16,249 Operations December2016 Paratransit Report     Trips requested = 22,806 Trips Completed = 16,249 Total Passengers = 16,495 Hours = 10,843 On-Time Performance 83.09% Trips Cancelled = 6,551 Trips Denied = 0 Active Clients = 1,148

INFRASTRUCTURE DEPARTMENT Operations Committee Meeting – January 12, 2017

Capital Projects Update STUDY / ANALYSIS PROJECTS: Downtown Transit Center Alternative Analysis St. Charles Streetcar Line ADA Accessibility Analysis Water Leak Mitigations (Randolph and ENO Facilities) Algiers Park and Ride Lighting Repair Assessment (FEMA) Facility Restoration Assessment

Capital Projects Update ENGINEERING PROJECTS (FOR FUTURE CONSTRUCTION): Carrollton / Claiborne Special Track Replacement (St. Charles Streetcar Line) Napoleon Facility Renovation Philip Randolph Facility – Electrical Modifications ENO Bus Wash Slab Replacement UPT Bus Canopy Lighting Ferry Project Ferry Terminal Badine St. Bus Terminal Riverfront Streetcar Upriver Connector Ferry Project – Passenger Ferry Vessels

Capital Projects Update CONSTRUCTION PROJECTS: Rampart / St. Claude Streetcar Expansion Carrollton Barn Renovation Cemeteries Transit Center Streetcar Expansion FUTURE PROJECTS UNDER EVALUATION: Streetcar Expansion – Riverfront to St. Claude & Elysian Fields to Press St. Howard Avenue Connector between Loyola and St. Charles Streetcar Lines

Canal/Algiers Point and Lower Algiers/Chalmette Ferry Routes Financial and Operations Report For the Period January 1, 2016 through December 31, 2016 January 12, 2017

Statement of Expenses and Revenues Ferry Operations Statement of Expenses and Revenues DECEMBER 2016 Fiscal year July 1, 2015—December 31, 2016 JULY August September October November December Total Expenses 487,759.37 1,232,104.09 514,991.54 372,811.25 381,666.98 718,063.85 Less Fares and Credits (159,089.86) (155,819.37) (117,056.61) (137,972.20) (143,414.18) (107,049.72) Transdev Net Billing 328,669.57 1,076,284.72 397,934.93 234,839.05 238,252.80 611,014.13   FY 2016-17 LADOTD Ferry Subsidy 530,975.41 4,872,736.99 3,736,079.89 3,308,895.03 3,031,862.70 2,769,698.12 Less Ferry diesel fuel provided by RTA (22,076.91) (24,352.38) (23,996.93) (37,320.28) (12,004.78) RTA Ferry Grant Revenues 29,967.00 144,080.00 21,016.00 19,491.00 47,626.00 Less RTA Grant Expenses (37,459.00) (180,100.00) (26,269.00) (24,364.00) (59,533.00) Less Transdev’s Net March 2016 Billing (328,669.51) (1,076,284.72) (397,934.93) (234,839.05) (238,252.80) Balance of LADOTD Subsidy 172,736.99 2,134,772.21

January 1, 2016 through December 31, 2016 Ferry Operations RIDERSHIP January 12, 2017 January 1, 2016 through December 31, 2016 Algiers Point/Canal Street Lower Algiers/Chalmette Date Pedestrians Scooters Total Vehicles Jan-16 37,657 30 37,687 381 22,856 23,237 *Feb-16 75,696 (1) 69 75,765 397 26,536 26,933 Mar-16 46,971 97 47,068 359 27,479 27,838 Apr-16 77,303 (2) 81 77,384 280 23,824 24,104 May-16 52,729 90 52,819 405 27,787 28,192 Jun-16 50,095 (3) 80 50,175 420 26,738 27,158 Jul-16 56,231 (3)(4) 96 56,327 360 Aug-16 34,579 93 34,672 457 27,961 28,418 Sep-16 33,717 65 468 26,440 26,908 Oct-16 49,467 84 49,462 467 26,892 27,359 Nov-16 39,490 49 39,539 321 25,570 25,891 Dec-17 38,102 47 38,149 243 22,678 22,891 (1) Mardi Gras - Saturday, February 6, 2016 through Tuesday, February 9, 2016 33,733 (2) French Quarter Festival, Thursday April 7-10, 2016 (3) Wednesday's on the Point (June 1, 8, 15, 22, 29 and July 6) (4) July 4th Fireworks (5) Algiers Barn Fire & Concert (December 3, 2016) (6) New Year's Eve Fireworks on the River (December 31, 2016)

MARKETING AND COMMUNICATIONS UPDATE January 12, 2017

Marketing Update 2016 EARNED MEDIA PERFORMANCE 1,491 News stories Total Nielsen Audience of 871,647, 981 Ad Value of $910,869 Publicity Value of $4,325,594 2016 DIGITAL PERFORMANCE Website 13,193,045,578 Website Page Views New website launched December 12, 2016. Visit www.norta.com to view. Twitter 2,073 tweets posted 15,013 Profile Visits 798,500 Impressions

Marketing Update 2016 COMMUNITY ENGAGEMENT 54 Community meetings held or attended by RTA. This does not include project specific meetings, i.e., Rampart monthly meetings. 2016 REVENUE SALES Streetcar Charters $81,250 revenue generated Film/Photography $177,558 revenue earned E-Commerce $2,336,072 of revenue generated GoMobile $543,621 of revenue generated

Cleaner, Smarter Transit. THE END @NewOrleansRTA