Serving Customers with Disabilities

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Presentation transcript:

Serving Customers with Disabilities ADA Trainer Network Module 4c Jeopardy! Serving Customers with Disabilities In the popular game show, Jeopardy!, contestants select questions from different categories and must quickly respond to these questions to accumulate points. This module is an adaptation of this game show and was designed to provide an opportunity for participants learn about serving customers with disabilities, in a format that is active and engaging. But the fast-paced format is not just for fun. Participants will have to make split second decisions about how to deal with situations when they arise. Being able to apply the principles presented in this and related modules (e.g., “Serving Customers”) is key to their ultimate success in serving customers with disabilities. Facilitator’s Tips: • Keep the tone light and fun. If this activity is successful, there should be some laughter and light-heartedness. • Most of the time, the question is answered correctly by the first participant. If this is not the case, don’t let the question go beyond two participants. After two unsuccessful tries, simply give the correct answer and move on the next question. • Don’t be too strict about what is a “correct answer.” If a participant gives an answer that is close to correct, count this as a correct answer, but add any ideas that could elaborate on the answer. Trainer’s Name Trainer’s Title Phone Number Email/Website Here

Disclaimer Information, materials, and/or technical assistance are intended solely as informal guidance, and are neither a determination of your legal rights or responsibilities under the ADA, nor binding on any agency with enforcement responsibility under the ADA. The Mid-Atlantic ADA Center is authorized by the National Institute on Disability and Rehabilitation Research (NIDRR) to provide information, materials, and technical assistance to individuals and entities that are covered by the ADA. The contents of this document were developed under a grant from the Department of Education, NIDRR grant number H133 A110020. However, those contents do not necessarily represent the policy of the Department of Education, and you should not assume endorsement by the Federal Government.

Ever Played Jeopardy? Choose a question category and point level. First person to raise their hand has 30 seconds to answer the question. If they answer incorrectly, the second person who raised their hand gets to answer. Keep going until all questions/point levels have been asked. The person with the most points wins! Review the rules of the game with participants by reading the instructions on this slide.

Category 10 points 20 points 30 points Rolling right along: Customers who use wheelchairs Read my lips: Customers with hearing disabilities Moving on: Customers with neurological disability or stroke Hearing the voice: Customers with speech disabilities It’s about the brain: Customers with psychiatric disabilities The blind leading the rest of us: Customers with visual disabilities Listen to me: Customers with developmental disabilities Sticks and stones: Language and disability Hello! Greetings and handshakes Ask any participant to start the game by choosing a question category and point level (10, 20 or 30 points). Note: the person who chooses the question category is not the same person who answers the question. • Read the question for this category and point level. Jeopardy questions and answers are in this Facilitator’s Guide. • The first participant to raise their hand gets a chance to answer the question. • If the participant answers the question correctly (or close to correctly) they get the points for the question. • If a question is answered incorrectly, the next participant to raise their hand is given an opportunity to answer the question. • The participant who answers the question correctly gets to choose the next question category and point level. The person with the most points at the end of the game wins!