Strategy in Human Resources Peter Baker, JD, MBA

Strategy Strategic planning definition Strategic planning is an organization's process of defining its direction and making decisions on allocating its resources to pursue this direction

Healthcare Strategic Focus Areas Service Quality Growth Finance People

People Human resource strategic planning Identifying how we want to improve our employment environment over the next 5 years to recruit and retain the top talent at our institution

Identify Current Position of the Institution Metrics that assist in understanding Employee Turnover Rate Employee Satisfaction Patient Satisfaction (indirectly informs from your patient’s perception) Length of time to fill open positions Community perceptions

Strategic Human Resource Goals Identify Strategic Focus Areas Recruitment of Top Talent Retention of Talent Identifying and Developing Leaders for the Future Developing a Culture of Safety and Clinic Excellence Becoming the Best Place to Work in Your Region

Recruiting Top Talent Creating an environment that allows leaders to grow Management Residency Programs Internships Mentorship Programs Educational support programs Loan Pay-Back Supporting additional certifications Developing a vision for future growth

Retaining Employees Overall Strategic Vision - direction that employee staff are excited to be a part of Empowerment Mission / Values Driven Organization Focus on delivering high quality services Competitive Compensation Opportunity for Advancement Supportive Co-Workers and Management – Do they work with a “best friend” Annual Employee Review that discuss 1, 5 and 15 year goals for your leaders

Identifying Leaders for the Future Future Leader Planning Organization articulated a succession planning direction for their future leaders Identified key gaps in knowledge within their organization Identified key leadership the organization is interested in growing Discussions with prospective leaders about future development Identified keys areas of learning to take the next step

Developing a Culture of Safety and Clinical Excellence Articulated a vision for safety and clinical excellence Developing a direction that inspires clinicians to perform at their best Developing the best clinical programs in the region Sufficient Resources Training to perform their role effectively Equipment that allows them to provide their services Sufficient supporting staff

Becoming the Best Place to Work Understand where the community currently perceives your organization Develop a gap analysis of what separates your organization from your competitors Clinical Services Compensation / Benefits Leadership and Culture Develop a plan to reduce those perceptions Develop a “family” environment

Establish Goals for the Future Develop measurable benchmarks Goals for 1, 3, and 5 years around improving: Employee satisfaction Tenure Rate Turnover Rate

Develop a Your Plan After determining your objective, develop tactics that are focused on improving your scores Year 1 Goal - Reduce Turnover Rate by 30% Tactic 1 – Develop annual employee appreciation dinner Tactic 2 – Develop new employee lunch with leadership after 90 days of employment Tactic 3 – Implement exit interviews on all terminated employees

Group Discussion Recruitment of Top Talent Retention of Talent Identifying and Developing Leaders for the Future Developing a Culture of Safety and Clinic Excellence Becoming the Best Place to Work in Your Region