Transforming the Business of Government Through Shared Services JOHN SINDELAR Deputy Associate Administrator United States General Services Administration North American Day 2005

Foundational E-Gov Implementations Presidential Priority E-Government Initiatives GovBenefits.gov (DOL) Recreation One-Stop (DOI) IRS Free File (TREAS) E-Loans (DOED) USA Services (GSA) Geospatial One-Stop (DOI) Disaster Management (FEMA) SAFECOM (DHS) E-Vital (SSA) Grants.gov (HHS) E-Rulemaking (EPA) Expanding Electronic Tax Products for Businesses (TREAS) International Trade Process Streamlining (DOC) Consolidated Health Informatics (HHS) Federal Asset Sales (GSA) Business Gateway (SBA) Federal Enterprise Architecture E-Authentication (GSA) E-Training (OPM) Recruitment One-Stop (OPM) Enterprise HR Integration (OPM) E-Clearance (OPM) E-Payroll (OPM) E-Travel (GSA) Int. Acquisition Environment (GSA) E-Records Management (NARA) Direction: Increasing Adoption & Utilization Maximizing Operational Capabilities Increasing Interoperability through standards Shutting down duplicative systems

Federal Enterprise Architecture (FEA) The Common Language for IT Investments Business-Driven Approach Performance Reference Model (PRM) Component-Based Architecture Government-wide Performance Measures & Outcomes Line of Business-Specific Performance Measures & Outcomes Business Reference Model (BRM) Lines of Business Agencies, Customers, Partners Service Component Reference Model (SRM) Capabilities and Functionality Services and Access Channels Data Reference Model (DRM) Business-focused data standardization Cross-Agency Information exchanges Technical Reference Model (TRM) IT Services Standards

FEA Discovery: Redundant Development, Modernization and Enhancement Investments Source: FY04 Results from analysis using the Business Reference Model Numbering Scheme

Shared Services Environment Why? To What End? Common Solutions for Common Business Processes – Federal Lines of Business (LOB) Initiative: Program-specific decision-making to Enterprise level Leverage commonalities in IT hosting, services and business processes operating in multiple agencies Interface with E-Gov Common Solutions. Yield long-term cost savings and benefits through reduction of redundant investments and the establishment of a shared service environment Resource constrained environment Align resources with core agency mission Improve service delivery and increase operational efficiencies

Lines Of Business Initiatives Where Are We? Lines of Business & Status: Financial Management – Centers of Excellence – tentatively approved; due diligence validation; solicitations in 05. Human Resources Management– Same as above Grants Management – 06 implementation of common solution Case Management – litigation common solution implemented 06 Federal Health Architecture – target architecture in 05 IT Security – recommendations in the Fall 05 Information Sharing – planning stage

Business Model for the Shared Services LOB Initiatives Mar 2004 Apr 2004 May 2004 Jun 2004 Jul 2004 Aug 2004 Sep 2004 Kick Off Meeting 3/18/04 LoB Vision & Plan Completed 3/25/04 Define/ Plan LoB Develop RFI RFI Distributed 4/15/04 RFI Responses Received 5/17/04 Develop Common Solution & Target Architecture Final Solution & Architecture 8/2/04 Draft Solution & Architecture 6/30/04 Develop Business Case Draft Joint Business Case 8/2/04 Final Joint Business Case Early Sept. ‘04 Monitor and Communicate LoB Progress/Status

FM LoB Shared Service Delivery Model Note: number of COEs, and agencies per COE, is notionally represented.

LOB Implementation Issues Change Management Governance Metrics/SLAs Commercial Sector Participation Acquisition Strategies Financing

Ingredients for Success in a Shared Services Environment Right Business Case – Technology opportunities driving benefits from economies of scale; value proposition eliminating redundant investments Sustained Top-Down Leadership and transparent decision-making Management Team to drive effective stakeholder participation, project management skills, early wins Prioritization of competing resources to facilitate developmental effort

Deputy Associate Administrator Office of Governmentwide Policy For more information … John Sindelar Deputy Associate Administrator Office of Governmentwide Policy General Services Administration (GSA) (202) 501-8880 john.sindelar@gsa.gov