Organizational Behavior Dr. Amna Yousaf PhD (HRM) University of Twente, the Netherlands Lecture 13

Recap Lecture 12 Explain what is meant by ethical behavior at work. Discuss important factors that shape ethical behavior at work. Describe at least four specific ways in which management can influence ethical behavior at work. Organizational justice and fair treatment Outcomes of fair treatment Employ fair disciplinary practices. List at least four important factors in managing dismissals effectively.

CHAPTER THREE Communication Lecture 13

Outline Identify main functions of communication Describe the communication process and distinguish between formal and informal communication Contrast downward, upward and lateral communication and provide examples of each Contrast oral, written and non verbal communication Contrast formal communication networks and the grapevine © 2007 Prentice Hall Inc. All rights reserved.

outline Analyze the advantages and challenges of electronic communication Show how channel richness underlies the choice of communication channel Identify common barriers to effective communication Show how to overcome potential barriers in cross-cultural communication © 2007 Prentice Hall Inc. All rights reserved.

Functions of Communication The transference and the understanding of meaning. Communication Functions Control member behavior – job description, standards, procedures followed Foster motivation for what is to be done – by clarifying objectives. Provide a release for emotional expression. Provide information needed to make decisions-judge alternative; identify problems. © 2007 Prentice Hall Inc. All rights reserved.

The Communication Process Channel The medium selected by the sender through which the message travels to the receiver. Types of Channels Formal Channels Are established by the organization and transmit messages that are related to the professional activities of members. follow chain of authority Informal Channels Used to transmit personal or social messages in the organization. These informal channels are spontaneous and emerge as a response to individual choices. © 2007 Prentice Hall Inc. All rights reserved.

Elements of the Communication Process The sender Encoding The message The channel Decoding The receiver Noise Feedback © 2007 Prentice Hall Inc. All rights reserved.

The Communication Process Model The steps between a source and a receiver that result in the transference and understanding of meaning. There should be a message E X H I B I T 11–1 © 2007 Prentice Hall Inc. All rights reserved.